Ozow
Claimed Business
|1|6 Reviews (last 12 months)|This business does not respond to reviews
Ozow
Claimed Business
|1
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|6 Reviews
Sep '25 - Aug '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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NM
Nkateko M
1 reviews | Active since May 2025
27 May 2026, 13:05
OZOW confirmed they have my R200 still no refund after 19 days
On 8 May 2026 I made an OZOW Instant EFT payment of R200 to EasyBet. The payment showed as cancelled/error on OZOW's system but the money was debited from my Nedbank account and confirmed by four separate Nedbank agents as never reversed. OZOW Support (Fadwah Appels) located both transactions and escalated to their Finance team. On 26 May 2026 OZOW's Finance team confirmed in writing that the funds have been received. They requested a bank confirmation letter to process the refund. I submitted it the same day. It is now 27 May 2026, 19 days later and no refund has been processed. OZOW knows they have my money. All documents have been submitted. Still nothing. Formal complaints have been filed with the FSCA and National Consumer Commission. I want my R200 back.
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Nkateko M
1 reviews | Active since May 2025
27 May 2026, 13:05
OZOW confirmed they have my R200 still no refund after 19 days
On 8 May 2026 I made an OZOW Instant EFT payment of R200 to EasyBet. The payment showed as cancelled/error on OZOW's system but the money was debited from my Nedbank account and confirmed by four separate Nedbank agents as never reversed. OZOW Support (Fadwah Appels) located both transactions and escalated to their Finance team. On 26 May 2026 OZOW's Finance team confirmed in writing that the funds have been received. They requested a bank confirmation letter to process the refund. I submitted it the same day. It is now 27 May 2026, 19 days later and no refund has been processed. OZOW knows they have my money. All documents have been submitted. Still nothing. Formal complaints have been filed with the FSCA and National Consumer Commission. I want my R200 back.
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Frank B
1 reviews | Active since Jun 2021
18 Nov 2025, 17:18
Be WEARY of online trading with SHEIN and OZOW.
Online Payment made on mid October to SHEIN via OZOW for goods ordered. Payment was processed and taken from my Credit Card. Queried SHEIN why no goods were delivered (via website - no personal interaction). SHEIN advised to contact OZOW their payment portal. SHEIN ticket = GAZTKWF5AKPSMDL. Contacted OZOW, their web/whatsapp messaging Robot is useless... again left a message on their website... OZOW advised that I should contact SHEIN to get a refund from SHEIN. Contacted SHEIN again. Ticket = GAZTKWKQPNT76BK SHEIN advised no payment was received from OZOW and I must contact my bank. No help from SHEIN or OZOW but they happy to take your cash. 20+ days after placed order on Shein for R731-00 was paid from my Credit Card and I still have no money and no goods. Be WEARY of online trading with SHEIN and OZOW.
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Frank B
1 reviews | Active since Jun 2021
18 Nov 2025, 17:18
Be WEARY of online trading with SHEIN and OZOW.
Online Payment made on mid October to SHEIN via OZOW for goods ordered. Payment was processed and taken from my Credit Card. Queried SHEIN why no goods were delivered (via website - no personal interaction). SHEIN advised to contact OZOW their payment portal. SHEIN ticket = GAZTKWF5AKPSMDL. Contacted OZOW, their web/whatsapp messaging Robot is useless... again left a message on their website... OZOW advised that I should contact SHEIN to get a refund from SHEIN. Contacted SHEIN again. Ticket = GAZTKWKQPNT76BK SHEIN advised no payment was received from OZOW and I must contact my bank. No help from SHEIN or OZOW but they happy to take your cash. 20+ days after placed order on Shein for R731-00 was paid from my Credit Card and I still have no money and no goods. Be WEARY of online trading with SHEIN and OZOW.
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Monique S
1 reviews | Active since Jan 2019
15 Nov 2025, 08:11
Unreliable payouts & zero support.
I am very disappointed in Ozow’s service. A client paid through my website early on Tuesday morning. Ozow promises payouts within 24 hours, yet it’s now four days later, and I still don’t have my money. I’ve spoken to three different support agents who all told me they would “escalate” the matter and get back to me before the end of the day. Not one of them did. No feedback, no explanation, no resolution. This is not the first time either. A few weeks ago, I had the same issue, and once again I was promised my payout would reflect within 24 hours — and it didn’t. This situation puts my business in a terrible position. I cannot continue using a payment gateway that cannot deliver, cannot communicate, and cannot resolve issues. I will be moving to another service provider.
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Monique S
1 reviews | Active since Jan 2019
15 Nov 2025, 08:11
Unreliable payouts & zero support.
I am very disappointed in Ozow’s service. A client paid through my website early on Tuesday morning. Ozow promises payouts within 24 hours, yet it’s now four days later, and I still don’t have my money. I’ve spoken to three different support agents who all told me they would “escalate” the matter and get back to me before the end of the day. Not one of them did. No feedback, no explanation, no resolution. This is not the first time either. A few weeks ago, I had the same issue, and once again I was promised my payout would reflect within 24 hours — and it didn’t. This situation puts my business in a terrible position. I cannot continue using a payment gateway that cannot deliver, cannot communicate, and cannot resolve issues. I will be moving to another service provider.
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Margie S
1 reviews | Active since Mar 2022
16 Sept 2025, 15:52
AVOID OZOW AT ALL COSTS!
NEVER use this payment method. I booked one flight via Emirates airlines. Ozow deducted double the payment (yes, for two international flights!!) and Emirates insist they have not received the money. So, no flights, and no money returned. Ozow refuse to confirm or deny whether payments were made by them referring me back to Emirates. This makes it difficult to know whether this is an admin error, *****, or a phishing ****. AVOID OZOW at all costs.
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Margie S
1 reviews | Active since Mar 2022
16 Sept 2025, 15:52
AVOID OZOW AT ALL COSTS!
NEVER use this payment method. I booked one flight via Emirates airlines. Ozow deducted double the payment (yes, for two international flights!!) and Emirates insist they have not received the money. So, no flights, and no money returned. Ozow refuse to confirm or deny whether payments were made by them referring me back to Emirates. This makes it difficult to know whether this is an admin error, *****, or a phishing ****. AVOID OZOW at all costs.
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