OZOW confirmed they have my R200 still no refund after 19 days

On 8 May 2026 I made an OZOW Instant EFT payment of R200 to EasyBet. The payment showed as cancelled/error on OZOW's system but the money was debited from my Nedbank account and confirmed by four separate Nedbank agents as never reversed. OZOW Support (Fadwah Appels) located both transactions and escalated to their Finance team. On 26 May 2026 OZOW's Finance team confirmed in writing that the funds have been received. They requested a bank confirmation letter to process the refund. I submitted it the same day. It is now 27 May 2026, 19 days later and no refund has been processed. OZOW knows they have my money. All documents have been submitted. Still nothing. Formal complaints have been filed with the FSCA and National Consumer Commission. I want my R200 back.