LK
Linda K
Active since Jun 2014
11
Reviews
0
Industries
Reviews
11 reviews1 month ago
SMS and phone call harassment from Hahn Collectors
I have been receiving daily calls and SMS messages demanding payment for a loan that I have no knowledge of. I have explicitly requested that my contact details be removed from your system and that I no longer be contacted. Despite this, your agent refused to comply and stated that the calls would continue until payment is made. Today, I received a call from an agent identifying herself as Makgasela Matseetji, who refused to provide her full details and terminated the call while I was attempting to obtain further information. This conduct is unacceptable and constitutes harassment. I hereby demand that: - My contact details be removed from your database immediately. - All communication with me cease with immediate effect unless proper verification of the alleged debt is provided in writing. Should I receive any further calls or messages from Hahn Collections, I will have no choice but to escalate this matter by filing formal complaints with the Council for Debt Collectors and the Credit Ombud.
0 replies
2 months ago
App showing car as uninsured
On the 31st of March, I enquired about my car appearing as “not insured” on the app. 15 days later I am still waiting for the matter to be resolved. It’s quite annoying that I have to wait for responses for more than 24hours just for them to tell me to log out and login again for the issue to still persist. I have provided everything asked from me, VIN number, engine number, logged out and logged back in, deleted and redownloaded the app, was told to use a different email address, still my car is uninsured. Debit orders are going through every month, I receive messages every time there’s a storm in my area, yet my car shows uninsured. The so called tech team I’m being told about hasn’t done anything to resolve my issue. The last WhatsApp message I responded to was just after 12:00, I’m still waiting, 26 hours later. Should anything happen to my car, it’ll be my problem and you guys are not doing anything to assist me. Please let me know if I should find another insurance because even your service is appalling if you ask me!
1 reply
18 months ago
No feedback - eSIM swap failure
I wrote a complaint on the 16th of November, you responded on the 17th that you’ll look into the matter and contact me. Why am I getting a response that my complaint has been closed and you responded privately while I’m still waiting to be contacted?
2 replies
19 months ago
eSIM swap failure
On the 2nd of November, I phone the call centre to find out which Vodacom store I can visit to do an eSIM. Spoke to a guy who was helpful and advised that there was no need for me to go in store, I could do it on the Vodapay app. He guided me, I was able to purchase the code and the eSIM process started as I was doing a swap from physical sim. I was advised that the sim swap will take 3 hours, I will need to scan the code and proceed with the process. 3 hours later I do as instructed, I get an error, I phone the call centre, using a different line coz at this point I do not have network, i am advised to go to the store, I go to Northgate, when I get there, I’m told they do not assist with prepaid eSIM issues. I head back home and phone again. I stay on the phone for almost an hour if not more, trying to get assistance. - The first agent said they can’t assist, transferred me to the Vodapay department. - After holding, the call goes back to the normal contact centre and I’m advised i wasn’t transferred to the correct department, however the lady tries to assist me. She guided me to chat with someone on a Live chat via Vodapay app. - The agent was the most unhelpful person who told me there’s nothing he could do, I should head to a Vodacom store, he didn’t care when I told him I’ve been to a store already and was told I cannot be assisted. He firmly insisted that I must go to a store, didn’t even answer me when I asked which store I should rather go to since I was turned back from the one store I had been to earlier. - I make my way to another store, Cresta, I find someone who tells me that they cannot assist me. Now this is the second store I’ve visited on the same day, no assistance still. The guy tells ne that I should rather do another simswap to a physical sim, then I should try the eSIM swap the next day. I do as advised. - I try getting assistance again via live chat on Vodapay and a lovely lady offers to phone me so she could speak to the people from the Cresta store. She then transfers me to someone from the customer care department and a helpful guy speaks to the guys from Cresta and they agree that the solution is that I indeed swap to a physical sim them the next day do the eSIM After all this back and forth, I request to speak to a team leader who I expressed my dissatisfaction regarding the whole situation. I advise that this whole thing had cost me money (petrol I used to go to the stores as advised by your people, the airtime I used to stay on the phone for over an hour, the amounts I paid for these simswaps and the most valuable thing no one can replace, my time). The team leader/manager I spoke to acknowledged everything and said that on the 4th of November, I was going to receive feedback and how I’d be compensated. Today it’s the 16th, 12 days later, there hasn’t been communication, follow up or feedback. Now tell me how does it work? Is it a Vodacom thing that everyone is unhelpful from top to bottom?
2 replies
41 months ago
No feedback
Been trying to get in contact with the bank for an issue that has been on going for over 6 months, been to the branch, been calling I'm being transferred to all departments, secure chat connects me with all irrelevant departments, if I get somewhere I'm being told to send emails, there are no responses to the emails. What does one need to do to get assistance?
1 reply
105 months ago
No Feedback and account debited extra
I have been escalating my query from hello peter, facebook, phone calls, live chat but no one is assisting me. I have been waiting for feedback for close to a month now and no one is calling me back but you were quick to debit my account without coming back to me. I will not be paying for things that i did not authorize, i want my money back and im still waiting for a phone call from Zinhle Ntentha, Lungi Cela, Philipine Madikane, none of them has called me even after i was promised call backs, please fix this.
1 reply
106 months ago
Bad service
It is so disappointing that i have an issue with m account then speak to someone who doesnt know what they are doing. I took a contract of R499 which is inclusive of 1GB of data, nothing extra, no my bill is R999 coz apparently R500 for extra data was added on my contract as per Zinhle Ntentha whom I spoke to which i did not request for. She was so quick to tell me that im liable for it and there is nothing she can do about it. Isnt it that if the customer did not request for something an investigation is done to find out how did the error come about? Then after the findings a decision can then be done? Why should we be the ones to teach your people how to do their jobs? They then put you on hold for the longest time and come back to you to be quick to get rid of you from the call
2 replies
110 months ago
Unauthorized debits
<p>Can someone explain why do i have to deal with unauthorized debit orders every month on my account? While you at it, why are you not able to stop them? What sort of BS is this? Why do we have to stay on the line for over 20mins to get through to a consultant to then be told they cannot cancel these debit orders? I've been dealing with you guys double debits and unauthorized debit orders for far too long, fix this!!!</p>
0 replies
110 months ago
No services
<p>i applied for a device online, got a call from someone who had to place me on hold now and then to find out about certain things, he seemed like he didnt know what he was doing. i have been debited already (without a device being recieved) when i call the call centre to find out when will i be getting it im now told that the application was not done. I held on the phone for the longest time to just be told the application was not done yet yall did not hesitate to debit my account? Please make means of me getting this phone alternatively cancell the whole thing and keep your phone, while you at it, refund me my money ASAP!!!!!</p>
1 reply
112 months ago
Disgusting service
<p>a bed was delivered a week ago, we were told it will be assebled on wednesday, wednesday we were told about Friday or Saturday, today its a Monday, you call the call center you get the most rude agents who will hang up on you when you trying to ask what is happening, you ask for the manager they tell you that there is no manager available, they also refuse to give you their names, what kind of service is this? If this cannot be resolved its better you come take your thing coz there is no point of keeping them, and they are short anyway because not everything for the bed set was delivered, so what are we meant to do with all these thing laying around everywhere?</p>
1 reply
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