DS
Deon S
Active since Dec 2013
14
Reviews
0
Industries
Reviews
14 reviews70 months ago
Useless, Pathetic, Incompetent!
I have been waiting since December for my parcel. NONE of your phone numbers get answered even after ringing for 45 min to an hour! NONE of mails were responded to! This is a an important and expensive parcel. The incompetence is astounding but then again, what do you expect from a state owned enterprise... Absolutely pathetic. Every single person in SAPO must be fired. Starting at the top.
0 replies
75 months ago
Zero Service
Absolute zero support from this company. You purchase their product from a retailer and as soon as they find out, they refuse to assist you. Why supply a retailer with your product if there are no service. Not even telephonically and they they have the audacity to try and sell you a different product. Not only will will not purchase your new product, I will not purchase ANY product for any of our properties.
0 replies
78 months ago
MAKRO dissatisfied, micro customer service!
And my woes with Makro continues. After stopping my purchases from Makro that roughly amounted to R160k a month, I found myself in search of a washing machine. I opted to go the online route in the hope that I would quickly get the machine as they can source from any branch. I is now a month later with no feedback unless I call myself. I have spoken to 5 different people all promising different delivery days. Today was the last straw. I requested a refund and was told to wait 7 days. You want my money upfront before an order can be placed, then you keep my money for a month without having the stock, then you want to keep it for 7 more days! I want my money today!
1 reply
84 months ago
Difficulties placing an order
Makro Polokwane I want to place a large order for a hotel for the pas 2 days now. The order was send at before 14:00 on Tuesday so we can pay the invoice. It is now Wednesday 10:18 and I am still struggling to place and pay my order. When you phone, you get passed around from this side to that side.\ Clearly making too much money and dont care about my business. Luckily business is tight so I will be supporting your competitors.
5 replies
93 months ago
Zero Customer service
They took premiums without me having a unit in my vehicle. They also took R2000 in cancelations fees when all I wanted was a "De and Re". Customer service and accounts just ignore my numerous e-mails
1 reply
101 months ago
No clue and no feedback
I have phoned and spoke to the call centre agents about 5 times now reporting an issues on my Garmin Approach S60. Three times to an Indian gentleman and twice with Thulani. Every time they ask me the same questions which tells me they never even tried to resolve my issue in the first place. Both promised to come back to me and both didn't. I even resorted to getting specific dates from them but all in vane. They weren't even aware of the issue although the Garmin forums are ful of it. The service and the knowledge is appaling but worst than this is the empty promises
1 reply
102 months ago
Harassment on an Account that was settled a year ago
They have been phoning now for almost a week daily. Sometimes twice a day and mostly out of office hours. I've spoken to about 8 agents explaining this was settled a year ago. Sent proof of payment and emails just to be harassed again. If this doesn't stop, I will consider legal action
1 reply
102 months ago
Delaying refund
I ordered 68 bedside lamps and 18 shower curtains at the Clearwater branch. I dealt with Simon. Firstly it was a mission to just place the order. No feedback was give and I had to phone after them constantly. After a couple of days I eventually received an invoice which I've paid promptly. Upon follow up (again from my side) we were told that we can only place orders if the amount exceeds R5000. My invoice was in excess of R14 000. After this was explained to them they then proceed to inform me that the items was discontinued. Why send me an invoice then? I then requested a refund from Cindy Moeng who sent me the invoice on which I got no reply. I followed up again and cc's customer service from Game head office in on which I got a generic response informing me they receive the query and will be in contact shortly. I sent a follow up email again and needless to say, I'm still waiting. Is Game doing this on purpose to draw interest on refunds due to customers? Poor, poor service. It's a pity that bad service is becoming more and more acceptable in South Africa. It's almost as if the businesses feel they are doing their customers a favour by delivering a service. Game used to be a decent store. Now it's just a glorified ****a shop
2 replies
123 months ago
Snail mail
Really K@K service with cocky operators and empty promises. I stay 45 from JHB, yet it takes them 5 days to do a delivery....
2 replies
123 months ago
False advertising, empty promises
I purchased a 2015 Bt-50 from MMA cars. I flew down to Durban and drove the vehicle back. The vehicle was advertised with a canopy, full service history and a 2015 model. On the way back I realised that the bluetooth didn't work so I took it to a Mazda dealership the next day. They informed me that it will cost R15k to fix and that the vehicle is in fact a 2012 model and NO services have every been done at a Mazda dealership and the vehicle was purchased in Mozambique, so the warranty was null and void. needless to say there was a lot of words and empty promises and a lot of rude calls from them. Beware people, insist on a AA test before signing for the vehicle. I was able to cancel the purchase with the bank and the car returned. I wasted my money and time thanks to MMA Cars.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (28.571428571428573%)
1 Star
10 (71.42857142857143%)