GS
Garmin South Africa
Unclaimed Business
GS
Garmin South Africa
Unclaimed Business
39 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Garmin South Africa is facing significant customer experience challenges, particularly around after sales support and repair services. A recurring theme is frustration with unanswered phones, delayed email responses, and lengthy turnaround times on warranty assessments. Customers consistently mention that faulty devices are met with quotes for replacement units rather than repairs, which many perceive as a profit driven approach. While a smaller group praises product durability, accurate health tracking, and helpful in person service centre interactions, the prevailing sentiment reflects deep disappointment with local support.
Performance(last 12 months):
Trustindex Rating
2.3TrustIndex
2.3
Review Distribution
1.6|39 Reviews
Jul '25 - Jun '26
Recent reviews (39)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
28 May 2026, 06:07
Garmin Cape Town inadequate service
1. My Garmin forerunner's strap tore out and I could not find a replacement. 2. I handed the watch in at Cape Union Mart Waterfront Bloemfontein who send the watch to Cape Town ( more than a month ago), 3. They returned the watch with no proper explanation, only with a quote on a new one. 4. My question, but can't you fix it resulted in that they do not have the straps but will order it from the warehouse to be send to Cape Union and they will return the watch and I must fix it. Cape Union's assisstants wasted about an hour in total on the phone. 5. After two weeks the watch is still in Cape Town and after another lenghty phone call this morning they will now suddenly send it by express courier. 6. One of the assisstants informed me that they struggle tremendously to get proper service from Garmin.
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Anonymous
1 reviews | Active since Jan 2020
28 May 2026, 06:07
Garmin Cape Town inadequate service
1. My Garmin forerunner's strap tore out and I could not find a replacement. 2. I handed the watch in at Cape Union Mart Waterfront Bloemfontein who send the watch to Cape Town ( more than a month ago), 3. They returned the watch with no proper explanation, only with a quote on a new one. 4. My question, but can't you fix it resulted in that they do not have the straps but will order it from the warehouse to be send to Cape Union and they will return the watch and I must fix it. Cape Union's assisstants wasted about an hour in total on the phone. 5. After two weeks the watch is still in Cape Town and after another lenghty phone call this morning they will now suddenly send it by express courier. 6. One of the assisstants informed me that they struggle tremendously to get proper service from Garmin.
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Anonymous
1 reviews | Active since Jan 2020
19 May 2026, 08:59
Garmin Bad Service
Garmin SA Technical Department Johannesburg have no customer feedback couriered for repair, you have to phone. I was told on phoning that turn around is 4-5 work days but when that comes up, it now 10 working days. Not sure whether to keep buying Garmin Edge as their dog ear mounts keep breaking and do not last longer than 5 years, once 2 years
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Anonymous
1 reviews | Active since Jan 2020
19 May 2026, 08:59
Garmin Bad Service
Garmin SA Technical Department Johannesburg have no customer feedback couriered for repair, you have to phone. I was told on phoning that turn around is 4-5 work days but when that comes up, it now 10 working days. Not sure whether to keep buying Garmin Edge as their dog ear mounts keep breaking and do not last longer than 5 years, once 2 years
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Anonymous
1 reviews | Active since Jan 2020
29 Apr 2026, 14:03
Terrible after sales
On huntex we had to pay for our order and were told they will ship it to us we just had to provide address. they promised shipping on Tuesday and we would have the product the Wednesday. Wednesday after I phoned they recon me we need to send proof of payment for order they don't have proof. If i didn't call i would just never get product.
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Anonymous
1 reviews | Active since Jan 2020
29 Apr 2026, 14:03
Terrible after sales
On huntex we had to pay for our order and were told they will ship it to us we just had to provide address. they promised shipping on Tuesday and we would have the product the Wednesday. Wednesday after I phoned they recon me we need to send proof of payment for order they don't have proof. If i didn't call i would just never get product.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 09:46
DONT BUY A GARMIN
So my current VivoActive 5 which I bought in July 2025 is my fourth but seems to be a dud. My heartrate can fall between 40 and 50 bps and this affects the points I get from Discovery. I have sent emails up and down and the solution offered was to reboot the watch weekly, which I say is wrong as none of my previous watches had to be rebooted so much. I will say after a reboot it works better and drops between 5 and 10bps, but something is wrong if you have to keep rebooting. Then I spoke to a technician who says they can test it but in most cases they will not see a problem as I could be putting the watch on too loose or too tight or Im holding the treadmill rails to tight etc etc. It looks like he is preparing me for getting the watch back and it will still have the same problem. I will sent it in after I return from my holiday as I need it while travelling. So my summary is DONT BUY A GARMIN as their quality is not what it used to be.
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Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 09:46
DONT BUY A GARMIN
So my current VivoActive 5 which I bought in July 2025 is my fourth but seems to be a dud. My heartrate can fall between 40 and 50 bps and this affects the points I get from Discovery. I have sent emails up and down and the solution offered was to reboot the watch weekly, which I say is wrong as none of my previous watches had to be rebooted so much. I will say after a reboot it works better and drops between 5 and 10bps, but something is wrong if you have to keep rebooting. Then I spoke to a technician who says they can test it but in most cases they will not see a problem as I could be putting the watch on too loose or too tight or Im holding the treadmill rails to tight etc etc. It looks like he is preparing me for getting the watch back and it will still have the same problem. I will sent it in after I return from my holiday as I need it while travelling. So my summary is DONT BUY A GARMIN as their quality is not what it used to be.
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Anonymous
1 reviews | Active since Jan 2020
25 Mar 2026, 13:24
Shoddy customer service in every way
Sent in my watch 3 weeks ago as the battery was draining really fast. Getting hold of them is a nightmare - the phone doesn't work, and emails take 2-3 days response time every single time. They claim that the screen was cracked and thus the warrantee is voided. But there was NO damage, and on asking for an image of the supposedly damaged screen I have been waiting for 3 days now.
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Anonymous
1 reviews | Active since Jan 2020
25 Mar 2026, 13:24
Shoddy customer service in every way
Sent in my watch 3 weeks ago as the battery was draining really fast. Getting hold of them is a nightmare - the phone doesn't work, and emails take 2-3 days response time every single time. They claim that the screen was cracked and thus the warrantee is voided. But there was NO damage, and on asking for an image of the supposedly damaged screen I have been waiting for 3 days now.
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Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 08:13
GARMIN - QUALITY WATCHES AND EXCELLENT SERVICE
After sale service from Garmin is excellent. They respond quickly on emails, maintain or replace watches within one week of submission. Garmin watches are worth their reputation and prices.
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Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 08:13
GARMIN - QUALITY WATCHES AND EXCELLENT SERVICE
After sale service from Garmin is excellent. They respond quickly on emails, maintain or replace watches within one week of submission. Garmin watches are worth their reputation and prices.
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Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 09:10
garmin support? really?
I imagine for most active Garmin users, it is important to have their watches functioning. My watch is still under warranty and has a hardware issue. I would have expected Garmin to supply a loan watch whilst it is repaired. No interest from supplier or Garmin jhb office. Really not great. Now ill have to buy another devise to use for training and competitive events while this is getting repaired. It wont be a Garmin I buy. Looking for a new brand.
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Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 09:10
garmin support? really?
I imagine for most active Garmin users, it is important to have their watches functioning. My watch is still under warranty and has a hardware issue. I would have expected Garmin to supply a loan watch whilst it is repaired. No interest from supplier or Garmin jhb office. Really not great. Now ill have to buy another devise to use for training and competitive events while this is getting repaired. It wont be a Garmin I buy. Looking for a new brand.
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