Garmin Cape Town inadequate service

1. My Garmin forerunner's strap tore out and I could not find a replacement. 2. I handed the watch in at Cape Union Mart Waterfront Bloemfontein who send the watch to Cape Town ( more than a month ago), 3. They returned the watch with no proper explanation, only with a quote on a new one. 4. My question, but can't you fix it resulted in that they do not have the straps but will order it from the warehouse to be send to Cape Union and they will return the watch and I must fix it. Cape Union's assisstants wasted about an hour in total on the phone. 5. After two weeks the watch is still in Cape Town and after another lenghty phone call this morning they will now suddenly send it by express courier. 6. One of the assisstants informed me that they struggle tremendously to get proper service from Garmin.