Shoddy customer service in every way

Sent in my watch 3 weeks ago as the battery was draining really fast. Getting hold of them is a nightmare - the phone doesn't work, and emails take 2-3 days response time every single time. They claim that the screen was cracked and thus the warrantee is voided. But there was NO damage, and on asking for an image of the supposedly damaged screen I have been waiting for 3 days now.