JP
Jolene P
Active since Oct 2013
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
****MERS
https://likeit-loveit.com/za/eventsThese people are a ****!!! I made on February 3rd at 10:29 for my daughter’s 21st birthday which is today 18th April. I purchased five RnB Fest tickets for her and her friends and received the verification, QR codes, order reference number and invoice. However, when my daughter arrived at the event, she was told that the codes were invalid. Furthermore, the venue staff was unable to locate my email or reference code in their system. Despite the anticipation for this festival, my daughter and her friends were turned away because there was no one available on-site to resolve the issue. I'm totally disappointed by this experience. I have send an inquiry on their "form" and email (with evidence) detailing the experience and NOTHING! I would like a formal response explaining this failure and a full refund for the tickets. This is unacceptable and unprofessional from the ticket provider FIXR and event organiser. Will never use or recommend. Sadly wasted time and money.
0 replies
7 months ago
If you can be anything - be KIND
Dealt with Mikail Van Buuren regarding my claim. He was kind, empathetic and efficient. Based on my experience, I would definitely continue to use 1Life. Thank you Mikail - a little bit of kindness goes a long way!
0 replies
8 months ago
Excellent Service
Excellent Service. Ist call resolution. The consultant Revona was very professional, able to assist me quite comprehensively, answer my questions and reduce my premium. Thank you!
1 reply
9 months ago
Efficient, personable experience with Mr Mueenud-Deen Rahmtoola at the FFW contact centre
Efficient, personable experience with Mr Mueenud-Deen Rahmtoola at the FFW contact centre. My query was understood resolved effectively. I was transfered to an external provider who assisted with the 2nd part of my query, making it a 1st call resolution. Excellent service. Thank you Mueenud-Deen
1 reply
22 months ago
Excellent and efficient service
Excellent and efficient service from Cherylene - Customer Service Administrator who resolved my order dilemma with 1 hour, while keeping me continuously informed throughout the 60min. Thank you!
0 replies
23 months ago
Disappointing Service
Been waiting for order since 6th July. Have called 6 times to understand the delay as the website reflects 3 business days delivery. I am advised that it is a tracking issue and delay on the couriers side and I will be called back with an update. No call backs, no delivery! Exceptionally disappointing service.
0 replies
23 months ago
Great Service
It was pleasure dealing with the Clear Access team. Each of them were friendly, efficient and able to troubleshoot and resolve my connectivity issue. I had received professional service from the call center as well as the agent who was called out. Samukelo, Jackson and the technician who came out (apologies cannot remember his name). Keep up the great service!
1 reply
Review Distribution
5 Star
5 (71.42857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (28.571428571428573%)