Forever New South Africa

Based on recent customer reviews, Forever New South Africa is facing significant customer experience challenges, particularly around its online store and refund processes. Customers consistently mention frustration with unanswered phone lines, ignored emails, and lengthy delays in receiving refunds after returning items. A recurring theme is dissatisfaction with in-store staff conduct, with shoppers describing dismissive managers and unhelpful fitting room attendants. Concerns about product quality, including fading fabrics and damaged items, also surface frequently. On a positive note, some shoppers highlight exceptional individual consultants who deliver warm, attentive service in select stores.