CS
Chris S
Active since Jul 2013
14
Reviews
0
Industries
Reviews
14 reviews7 months ago
Exceptional experience with eTLScontact
We have interacted with TLScontact Bloemfontein lately for visum applications. The whole experience from the reception, the capturing of final data and the biometrics was done in a very professional way. Our experience with TLScontact is very positive. Keep it up, you are doing great!
0 replies
7 months ago
Discovery Vitality lack of insight
Hi. On 4 Nov I reached out to you one the only email address I could find on all of your web pages in regards to Vitaly. I have asked four simple questions and specifically requested it to be answered as the response to each one will have me decided on my next step. NO! Vitality will not answer my questions. Instead they will send me a letter explaining me how to register to talk to one of there programmed salespeople in order to try and chat me into contracts that I am net prepared for yet. Why, why, why on earth is it so difficult for them to just answer my questions!!!!! With that attitude YOU are chasing me away from doing business with you or even want to do business with you. (I know wat I want and how to conduct my live and health and money. If I need to spill beans with salespeople I will do so by my own decision. What I just cannot understand is why it is impossible to understand simple requests and just damn will answer the questions????) On you webcast of this morning of 13 Nov, your CEO's stated how easy it is to have everything at hand on a single app. If it was that easy and simple, there would have been also the option to just answer simple questions instead of shunting one around between many correspondence to get your will forced down to clients. Discovery, Vodacom, FNB and many other big companies have NO interest in having healthy relationships and communications with clients, NO, they only want to bleed them dry for their own benefit.
0 replies
7 months ago
Is FNB for themselves or their clients?
Moments ago I downloaded a confirmation letter for an account I held at FNB from my PC and got stuck on the page after the download. NO finish button, NO automatic exiting of the small little page. NO X button. I was forced to press back on my browser and have to login again! Then I tried to access the travel option of my eBucks to check for domestic flights. So it took me to select the specific eBucks account, but (nice FNB) again you can't get out of that option!! NO X, NO done NO nothing!! So, again I have to use the back option on me browser just to get logged out again. Don't you have people that checked your software for errors and glitches? Or is it more a matter of ignorance and let the clients do the testing. BAD practice FNB. While I am on it, your latest changes to the eBucks rewards earnings just suck. I won't be surprised that you levelled down the way in which points can be earned to cover for losses of some sort. You're timing and the way you back tracked down on the points rewards shows your disloyalty towards your clientele. No matter your excuses and defense by saying you can do it at any time. It still does not showed good faith and transparency! This type of sloppiness in your whole operation makes one investigating other banks which are seemingly providing better options according to user experiences.
1 reply
14 months ago
Bokomo / Pioneer Foods foul smelling Pronutro
I bought a box of Original Pronutro from a well known retail outlet. When I opened the box for consumption (about 3-4 weeks after the purchase) it was smelling and tasting foul - although it was still a month before the expiry date. As I had not the till slip any more I realized it will be futile to try and take it up with the retail store. So I took it up with Bokomo that is operating under Pioneer Foods. I received a response email telling me it was escalated to higher authority. Eventually I received a letter from the higher authority requesting for photo's of the box, the expiry date and the till slip which I sent except for the till slip as I don't keep it for that long. Nothing happened. I forward my last email and photo's thinking that it got caught up in the junkmail box. I sent another email later also no response. So I contacted them again through their web contact option. Hooray, they responded with a letter just to tell me how sorry they are about my experience and that I must know that they take quality and satisfaction very seriously. Nothing more, nothing less. I rep**** to the sender asking if I should expect any further action. It is now about a month ago and still no response. So, I really wonder how serious are they about quality and satisfaction? I do believe now that it is definitely not high on the priority list. I previous situations with other companies the reaction and action was overwhelming positive and replacements was offered and sent faster than lighting could strike. Have companies become to big and to proud today to walk the extra mile. To sincerely step up services and replace foul and or spoiled products? (O yes, I do realize that there are opportunistic people - but should we all be treated as one...?)
0 replies
15 months ago
Interaction with FinesSA
The service is an excellent opportunity for easy payment of fines. The discount one receives when paying via FinesSA is a very welcome windfall. The payment procedure is easy and hassle free. I can really recommend them as a way to check for fines and to pay it instead of other options. No company has a 100% track record for services delivered, but on the overall I was very satisfied.
0 replies
23 months ago
Positive energy at Create Energy
Create Energy from Johannesburg is a company that really stands out above its rivals! I have emailed them with a couple of questions in regards with charging options and LiFePo4 batteries and the response was unexpected! Quick, down to every nitty gritty I have enquired about and even more. On my third question in a row, Charl contacted me and guide me with sound advice. I ordered my stuff from them and once again it was delivered quick and hassle free. Again, last week on an enquiry about solar and charging he phoned me up and we discussed my needs in length. Charl knows what he is talking about and he is so willing to help one getting the best setup for ones needs. I can only speak highly of Create Energy and Charl in particular for the way they run their business. It's just a pleasure!
0 replies
23 months ago
Chatz Northridge Mall is tops.
I went to Chatz Northridge mall about a week and a half ago with a weird issue on my phone regarding an unknown umber that suddenly appeared in the place of my normal sim which I had for longer than a year. First Olivia tried to solve the problem, but had to hand over to Zack as she had to help out on a previous issue. Zack really tried to solve the issue which, BTW, was something they haven't encounter yet. After about an hour they resolved the issue with a legal sim swab (the issue seems to be an ******* sim swab that didn't worked out for the ********s). The helpful and friendly attitude of both Olivia and Zack and their patience to try and solve my problem is really noteworthy. Thank you guys. Keep it up Chatz!!
1 reply
30 months ago
Well done Osmotech
I have ordered a set of 6 10" RO filters online from Osmotech. I first enquire about a certain filter I also need and which was not part of the set I was interested in. The response time was within twenty minutes - which is far beyond expectations these days. I ordered my filters and everything went like a dream. BUT, when my filters arrive three days later one of them was totally wrecked (but not due to Osmotech's fault) I took photos and a video and contacted mr Henning and explained the situation. He was very apologizing about the matter and sent me a replacement filter the same day via express courier. I can really recommend Osmotech whole heartedly. Their service and the way they deal with their clients is absolutely commendable. The prices of the respective products are also very favorable in comparison to other suppliers.
0 replies
31 months ago
Stacor Oils - my buying experience
Stacor is a producer of various oils, waxes and other petroleum related products for various industries. I am dealing with them since the beginning of 2020 where I buy some of their products in bulk. From my very first encounter with them up to today I experience the utmost best services. From putting in my order, the fulfillment of it down to the shipping of it. In particular, I want to highlight Tammy Waltons who goes out of her way to give clients the best possible service. Her manager, Barry Willemse and the staff in the debtors and creditors department were and have always been willing to provide high quality service. I can only speak highly of this staff from Stacor.
0 replies
43 months ago
Very poor customer service
Around the years 2000, my wife and I were members for a short period of Caremed SA medical aid. We changed to a different medical aid after that. We now have to change to a different medical aid once again and we need all prior medical aid membership certificates in order to prevent being placed on a 3 months probation period with the new medical aid. I contacted Medihelp and Bonitas and within 24 - 48 hours I received communications from them and the requests were resolved. At the same time, I contacted Caremed to request membership certificates from them as well. Firstly, you can only contact them via their web contact form or via their Whatsapp number or their online Chat service. I first use the web contact form, no response. Then the Whatsapp number on which I received this response, "Good day, please let me know if an agent from the IRDSA on behalf of Affinity Health has given you a call?" Days passed and I sent another Whatsapp message. The response on that was " I have sent through a call request asking an agent to get in touch with you." Since that response I have sent numerous Whatsapp messages, another message on their web contact form and even a request for a quote without ANY response. Via the Chat service the rsponse was "Someone will be in conatct with you as soon as possible". I have searched through various websites and other search options to obtain Caremed's contact details, but they are ghosts. If their communications are this bad, I can just imagine how poor are their services overall. I really want to let Caremed know through this review that they totally suck in their communications AND in the customer service!
0 replies
Review Distribution
5 Star
7 (50%)
4 Star
2 (14.285714285714286%)
3 Star
2 (14.285714285714286%)
2 Star
1 (7.142857142857143%)
1 Star
2 (14.285714285714286%)