T
TLSContact
Unclaimed Business
T
Performance(last 12 months):
Trustindex Rating
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Review Distribution
2|8 Reviews
Jul '25 - Jun '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 16:49
TLS Contact Centre Centurion.
The counter set ices at TLS contact centre in Centurion require some urgent attention. I decided to take my brother who is a SA citizen for a holiday to Brussels and because he works in Zambia they refused to consider his application for a Shengan visa and referred him to go apply in Addis Ababa. The African women also refused to accept my 3 months bank statements stating I must submit transactional reports on the last ten 10 days on my accounts and hence recorded my.financialmsituation is inadequate despite earning over a R1m pa.
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Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 16:49
TLS Contact Centre Centurion.
The counter set ices at TLS contact centre in Centurion require some urgent attention. I decided to take my brother who is a SA citizen for a holiday to Brussels and because he works in Zambia they refused to consider his application for a Shengan visa and referred him to go apply in Addis Ababa. The African women also refused to accept my 3 months bank statements stating I must submit transactional reports on the last ten 10 days on my accounts and hence recorded my.financialmsituation is inadequate despite earning over a R1m pa.
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Anonymous
1 reviews | Active since Jan 2020
27 Mar 2026, 13:01
TLScontact unproessional and rude
This is the most unprofessional polite company I ever dealt with. They don't even look at your bank statements - just make statements about your bank statement even so there are more then sufficient funds in the account
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Anonymous
1 reviews | Active since Jan 2020
27 Mar 2026, 13:01
TLScontact unproessional and rude
This is the most unprofessional polite company I ever dealt with. They don't even look at your bank statements - just make statements about your bank statement even so there are more then sufficient funds in the account
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Anonymous
1 reviews | Active since Jan 2020
19 Nov 2025, 10:43
Exceptional experience with eTLScontact
We have interacted with TLScontact Bloemfontein lately for visum applications. The whole experience from the reception, the capturing of final data and the biometrics was done in a very professional way. Our experience with TLScontact is very positive. Keep it up, you are doing great!
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Anonymous
1 reviews | Active since Jan 2020
19 Nov 2025, 10:43
Exceptional experience with eTLScontact
We have interacted with TLScontact Bloemfontein lately for visum applications. The whole experience from the reception, the capturing of final data and the biometrics was done in a very professional way. Our experience with TLScontact is very positive. Keep it up, you are doing great!
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Anonymous
1 reviews | Active since Jan 2020
6 Oct 2025, 20:48
Pathetic Staff, Replace them all
We app**** for a German Visa through the TLS Contact In Durban for Germany. The staff are totally unprofessional, discussing their private affairs in front of clients, they scrutinise your documents like they are the ones that make the decisions, they have and take up your time, without providing you the necessary accurate information of whats to be submitted. They made us make applications for staying a a property, and then change them. When we finally submitted our documentation, we understood that the embassy didnt receive everything, our application was returned, with a visa refusal. Ive travled to more than 40 countries and never had an issue with a visa. The attitude of staff at TLS contact Germany / Belgium is pathetic. They have an entitlement attitude and it feels like an interrogation room. I missed an important business meeting with a large multinational company which would have been worth millions in revenue to both countries, but how do you explain this to someone who just works a 9 to 5, dreading the job they have thinking that everybody that walks through the door must meet an interrogation and probably should not be in a position to be granted a visa. We also have no clue what documentation is submitted to the embassy, Because there is an intermediary between us and the embassy. We are unaware if the embassy fully received our visa application complete or not.
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Anonymous
1 reviews | Active since Jan 2020
6 Oct 2025, 20:48
Pathetic Staff, Replace them all
We app**** for a German Visa through the TLS Contact In Durban for Germany. The staff are totally unprofessional, discussing their private affairs in front of clients, they scrutinise your documents like they are the ones that make the decisions, they have and take up your time, without providing you the necessary accurate information of whats to be submitted. They made us make applications for staying a a property, and then change them. When we finally submitted our documentation, we understood that the embassy didnt receive everything, our application was returned, with a visa refusal. Ive travled to more than 40 countries and never had an issue with a visa. The attitude of staff at TLS contact Germany / Belgium is pathetic. They have an entitlement attitude and it feels like an interrogation room. I missed an important business meeting with a large multinational company which would have been worth millions in revenue to both countries, but how do you explain this to someone who just works a 9 to 5, dreading the job they have thinking that everybody that walks through the door must meet an interrogation and probably should not be in a position to be granted a visa. We also have no clue what documentation is submitted to the embassy, Because there is an intermediary between us and the embassy. We are unaware if the embassy fully received our visa application complete or not.
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Anonymous
1 reviews | Active since Jan 2020
29 Jul 2025, 15:28
Such a good service experience for me
After an absolute horror show experience at Ireland's processing company I dreaded my Schengen Visa application with TLS so much that I asked a family member to join as emotional support. The new Centurion office was a bit difficult to locate as there are many other buildings with flags etc and no signage yet. I noticed the very stark differences Online Booking: This worked, and the descriptions were clear, also appreciated the option to pay at appointment very much. The staff: Here, every single staff member from the gate security to the office cleaners were friendly, and professional and competent. Every stop someone explained the process, helped walk through my application thoroughly, asking questions, checking things off a list that was set. No surprises. Biometrics was a bit of a wait due to lunch time, but the lady there even cut her lunch short to help keep the lines short. The office space: It was clean and tidy. There were printers to help assist those who did not have all the paperwork. There was a clerk that, man, repeatedly with the same patience and kindness attended to every single person that checked in with the same questions. There were enough seats for anyone that needed to be there, even those just accompanying visa applicants. The offices were warmed up it being winter. Aftercare: I received an automated e-mail within the time I was sitting at biometrics. So when I exited the center I had already received notice that they are taking good care of my application as they understand this is a daunting process. Every three days I received an auto-reminder to not panic, the process is sometimes longer than expected. [I cannot tell you the stress of waiting for 12 weeks on Ireland's zero communication vs Germany's reassurance contrast]. Not even two weeks my application was done, run through their system and my passport returned. I thought getting it would be a good measure, but the same exact kind, professional and friendly service from everyone. Even though there were anxious clients who's process had glitches from the embassy. The staff were calm and compassionate. Payment: Bonus was, not only was the payment of TLS processing fee 40% less than that of it's competitors, the processing cost in office was even lower than the website advised it would be.
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Anonymous
1 reviews | Active since Jan 2020
29 Jul 2025, 15:28
Such a good service experience for me
After an absolute horror show experience at Ireland's processing company I dreaded my Schengen Visa application with TLS so much that I asked a family member to join as emotional support. The new Centurion office was a bit difficult to locate as there are many other buildings with flags etc and no signage yet. I noticed the very stark differences Online Booking: This worked, and the descriptions were clear, also appreciated the option to pay at appointment very much. The staff: Here, every single staff member from the gate security to the office cleaners were friendly, and professional and competent. Every stop someone explained the process, helped walk through my application thoroughly, asking questions, checking things off a list that was set. No surprises. Biometrics was a bit of a wait due to lunch time, but the lady there even cut her lunch short to help keep the lines short. The office space: It was clean and tidy. There were printers to help assist those who did not have all the paperwork. There was a clerk that, man, repeatedly with the same patience and kindness attended to every single person that checked in with the same questions. There were enough seats for anyone that needed to be there, even those just accompanying visa applicants. The offices were warmed up it being winter. Aftercare: I received an automated e-mail within the time I was sitting at biometrics. So when I exited the center I had already received notice that they are taking good care of my application as they understand this is a daunting process. Every three days I received an auto-reminder to not panic, the process is sometimes longer than expected. [I cannot tell you the stress of waiting for 12 weeks on Ireland's zero communication vs Germany's reassurance contrast]. Not even two weeks my application was done, run through their system and my passport returned. I thought getting it would be a good measure, but the same exact kind, professional and friendly service from everyone. Even though there were anxious clients who's process had glitches from the embassy. The staff were calm and compassionate. Payment: Bonus was, not only was the payment of TLS processing fee 40% less than that of it's competitors, the processing cost in office was even lower than the website advised it would be.
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Anonymous
1 reviews | Active since Jan 2020
4 Jul 2025, 08:35
TLS sends me from pillar to post. I am furious!!!
The TLS call centre sucks! I missed my appointment in Cape Town on 25.6 and am trying to rebook an appointment. I phone them four times so far and these are the instructions I received: 1. Change your email address and reregister 2. The next day - don't change your email address the appointment will be automatically cancelled after 48 hours 3. The next day - I will send an instruction to cancel your application - wait 48 hours and then rebook. 4. Today - You have to use a Microsoft Edge browser, then log in and delete your application.
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Anonymous
1 reviews | Active since Jan 2020
4 Jul 2025, 08:35
TLS sends me from pillar to post. I am furious!!!
The TLS call centre sucks! I missed my appointment in Cape Town on 25.6 and am trying to rebook an appointment. I phone them four times so far and these are the instructions I received: 1. Change your email address and reregister 2. The next day - don't change your email address the appointment will be automatically cancelled after 48 hours 3. The next day - I will send an instruction to cancel your application - wait 48 hours and then rebook. 4. Today - You have to use a Microsoft Edge browser, then log in and delete your application.
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