SS
Sithembiso S
Active since Jul 2013
10
Reviews
0
Industries
Reviews
10 reviews15 months ago
Complaint Regarding Unfulfilled Online Specials and Poor Customer Service
Dear Makro Customer Service, I am writing to express my dissatisfaction with a recent experience I had with Makro. I took advantage of some specials advertised online and made several purchases. However, despite successfully placing my order, certain items were subsequently canceled with the claim that they were out of stock. When I visited the Makro Springfield branch, I found these items in stock but was denied the advertised online price. To add to the frustration, I was made to wait approximately 35 minutes by the Pick Up Section Supervisor, Ms. Singh. Eventually, I was informed that they could not honor the same price as advertised online, which is unacceptable and misleading. I kindly request that Makro honors the advertised prices for the items in question and ensures that such discrepancies do not occur in the future. The inconvenience and poor customer service I experienced are highly disappointing and should not be the standard for a reputable company like Makro. I look forward to your prompt response and resolution toincerely,
3 replies
15 months ago
I am sick and tired of harassment by Nedbank Personal Loan. Call Centre
Dear Nedbank Customer Service, I am writing to express my frustration and concern regarding the persistent and harassing calls I have been receiving from the Nedbank Personal Loan Call Centre. Despite repeatedly informing your representatives that I do not have an account with Nedbank and that the individual you are attempting to contact is unknown to me, I continue to receive calls from various numbers, including those starting with 017 and 018. I have taken the time and effort, at my own cost, to provide your call centre with the contact numbers for the person you are seeking. However, this has not resolved the issue, and I am still being contacted, even after requesting that my number be removed from your call list. Today alone, I received two calls from your call centre. I kindly request that you take immediate action to remove my phone number from your records and cease all further communication with me regarding this matter. The continued harassment is not only inconvenient but also highly distressing. Please confirm that my number has been removed and that I will not receive any further calls from Nedbank Personal Loan Call Centre.
0 replies
17 months ago
Shocking service with ABSA Activate Insurance
I canceled a policy with Absa Activate. I have contacted them two times (spent almost an hour) and submitted what was requested, but to date, they have failed to respond to my email and/or refund my premium, which they deducted after the cancellation.
3 replies
28 months ago
HOCKING AND SHOCKING AND SHOCKING - **** OR SALES DRIVE AT THE EXPENSE OF CONSUMERS
This is a ****!! Buy any two Continental Tyres and get free insurance for the Tyres. My tyre was damaged and went to the dealer I bought two tyres in December and informed me that it would take up to 4 weeks to assist me. On 29 January 2024, I contacted ContiSure on 041 995 5210 and the lady was not very helpful at all. I was later contacted via WhatsApp by a person who did not introduce him or herself. I explained what had transpired from Bluff Tyres, and she suggested that I should go to another dealer as they were having issues with them. I have now been to two dealers and they were both unable to assist me. Today I contacted a BestDrive branch in Pietermaritzburg and they were very helpful. They indicated to me that it should take a day from order to have the Tyre and they were available as well. I sent the recording to the WhatsApp Number for them to listen, to how long it takes to get a tyre. From 26 January to date, I have been compromised by ContiSure as I am driving a car without a spare wheel and I had to hire two cars to go to Dundee and the South Coast. I am shocked
0 replies
28 months ago
Shocking Service
Bluff Tyers Pinetown shocking service, what they say and do.......They were supposed to call me and they didn't. On my arrival, no apology, instead their attitude, wow!
0 replies
33 months ago
SHOCKING AND SHOCKING
Shocking, shocking. They delivered the item which I did not order and a defective product. They want to charge me 15% handling fee for returning items not because of change of heart from my side, but for a wrong product which they delivered and a defective product. This has been going on now for a month from 12 August 2023 to date and still no resolution. Stay away from Snatcher, they do not respect the right of consumers as per the CONSUMER PROTECTION ACT, 68 OF 2008: S 16, 19 (5) & (8), 20, 55 (3), 56.
2 replies
36 months ago
The claim for my win...
The claim for my windscreen was straight forward with no difficulties.
1 reply
63 months ago
1st for women is exploiting people!!!
I'm insured by 1st for women, 2 weeks ago I had a car accident and submitted a claim to them. They told me to take my car to one of their panel beaters, only to find that they they want to put alternative parts to my car, not original parts. I drive a VW car and paying premiums based on my car's brand and spec. They are saying they use alternative parts if the car is out of warranty. For starters I was not notified of this when I took the policy and this is not specified anywhere on their terms and conditions. They don't even ask if the car is still under warranty when you are taking the policy, as it is not a factor. it's only a factor when you claim. I'm paying the same premiums as someone who still has a warranty. I guess I should be paying reduced premiums since my car is no longer a VW car since it came out of warranty from last year. This is by far the worst service I have ever received! I don't even want to comment on the incompetency of the people at their call centre!!!!
1 reply
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4 Star
0 (0%)
3 Star
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2 Star
1 (10%)
1 Star
6 (60%)