Lizette Z

Active since May 2013

Reviews

Industries

Reviews

11 reviews

2 months ago

School of business, but they dont know what their business is!

Waterfall is really unorganized, miscommunicating if they are actually communicating. The service is poor is the least I can say. And I think they forget people are paying for this. Their services are not free.

2 replies

Government Employees Pension Fund (GEPF)

10 months ago

Funeral benefit

It is unacceptable that state employees families struggle to get funeral claims to be processed

0 replies

Rain

27 months ago

Pathetic service

The 5G internet we are paying for is useless. It is slow and buff all the time. I gave been complaining for a while. When you phone you stay on hold for 15-20 min.if you ask for support on the app, they reply and give you a reference number, telling you they will be in contact but it never happens. Today we have no service. Buff every few minutes.

1 reply

Affinity Health

63 months ago

Excellent service

Had excellent service from Lerato Motau with the renewal of my chronic medication script.

1 reply

Absa

86 months ago

Funeral cover \Flexi account

My parents have a Absa account with a funeral cover as benefit as advertised on there website. My father recently passed away after being sick.We had enquired about this option and was provided with a form with nrcessary documention requested on the form.All of which was provided to our nearest Absa branch. My father's account was not closed yet and my mother had full power on his account since forever..They then send her to request a letter of authority from the court.(yet this is not requested on this claim form)My mother has been to court 3 times without sucess.They request then policy papers from the bank which there isn't since this is not a policy but a added benefit. Today she was turned away again by Absa. My mother is a pensioner and have no income.She borrowed money to cremate my father which she now can not pay back. It is clear that Absa staff does not have the nessacary training since everytime my mom is turned away,everytime with a diffrent story. This benefit is advertised on Absa website yet it seems impossible to uitilise this benefit.

2 replies

Absa

123 months ago

Customer service without giving feedback to customer

<p>About a month ago I with drew money at a atm with 2 cards.It was in the eveving and there was a few people standing around.Later that evening at home I noticed the money was R700 short.I phoned absa the next day to ask if it could be possible.Maybe the teller was tampered with,maybe empty or whatever.I had to logg a complain which I did.I followed up on the claim 3 times since but evey time somebody is going to phone me back.a Week ago I spoke to Koketso and he said he can see the matter is resolved..ok..resolved without letting the customer know??It is may money and my card and yet absa don't find it important to just give me feedback.I send a email on the 23/06 with the relevent ref number explaining my frustration and nothing yet!!I don't have any loans or overrafts with absa but both me and my husband's salary go in to absa accounts.Surely they should have the decency to give fedback to the client in respect what happend.I mean if somehow I lost the money at least I should know how for furture reference.But it seems that absa don't even think it is important enough to send a sms or email or phone call even though they did resolve the matter</p>

3 replies

Cell C

128 months ago

Rention offer/update

Previously I listed a report regarding my struggle to get a copy of my upgrade done by Retention-department. I was contacted very soon after my report. An d as I feared the offer over the phone was indeed not the same as I was told by the consultant. I asked her twice about the gig data included. On her first call and again two days later before agreeing. She confirmed I receive a free gig every month for the duration of my contract. Upon receiving the contact I indeed see it is only for the first 3 months. And for about 3 months I am fighting to get the documentation since this is my second upgrade(not receiving the first copy until my post. both different offers) I immediately email the respondent of the complaint to look into it. From the 6th of January I had no response yet. After 4 emails send. In fact my first contact's phone is in for repairs in already.

1 reply

City Of Cape Town

128 months ago

Refund pending 11 months after property is sold

Our property was sold February 2015.The account was in credit. I was at the office a couple of times and phoned numerous times. The first papers was miss placed. I submitted new papers in January again after receiving a account for money outstanding. That was a mistake and I understood the refund would be paid out soon. After holding for 14 minuets this morning I was told yet again it is not processed. The dates doesn't match. It must be processed again. This is now the forth time. I don't stay in the area anymore and I mean a year...If you owe them money they will threaten with legal action or suspend services. What else must I do. I even got the ombud involve. Yet again I am getting now where.

0 replies

Cell C

129 months ago

Upgrade without copy of contract

I upgraded early December.Genevieve from Retention dep offered me a great deal.Assured me I will receive a copy of new agreement.I only received handset with delivery note.I have been phoning and emailing since then.They keep referring me to different people or different departments.I spend an hour on the phone once.My concern is this is now the second phone since Oct I upgraded and still have no contract.If they asure one of the phone of papers been send and it is<br> not happening how would I know that what I was sold over the phone is what I am getting and paying for?Isn't a consumer's right to have copy.I received a email on the 16th Dec that the matter would be attended with in 48 hours.Yesterday I had to send another email because I never received any feedback since.Again I was transfered between departments till being cut off.

1 reply

City Of Cape Town

130 months ago

Refund pending

Our house was sold and transfer was end February.there was apparently 2 accounts which I had to ask in writing to be consolidated.all the relevant documentation was handed in.They eventually paid the extra directly to the lawyers without letting us know.But there is still a R300 credit for which are battling.I resubmitted all the paperwork 2 but they never have it.I phoned many times and went to there offices 3 times and don't stay in the area anymore.I have logged a domain with the ombud as well on the 23 of September.It was referred to Carla Fredericks.I followed up on 1 December.her sail response was just to confirm if it wasn't resolved yet.She send me her enquiry email which she send to Sunelle Paxton.It is another week later and I am still waiting for feedback.Ref...7042/2015..

0 replies

Review Distribution

5 Star

2 (18.2%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

4 (36.4%)

1 Star

5 (45.5%)

Lizette Z

Reviews

School of business, but they dont know what their business is!

Funeral benefit

Pathetic service

Excellent service

Funeral cover \Flexi account

Customer service without giving feedback to customer

Rention offer/update

Refund pending 11 months after property is sold

Upgrade without copy of contract

Refund pending

Review Distribution

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