Waterfall School of Business
Verified Business
|2.5|27 Reviews (last 12 months)|Responds in 407h 30m
Waterfall School of Business
Verified Business
|2.5
27 Reviews (last 12 months)
Responds in 407h 30m
AI Review Summary
Based on recent customer reviews, Waterfall School of Business receives sharply divided feedback from students navigating the transition from Oxbridge Academy. A recurring theme among dissatisfied students is poor administrative communication, with customers consistently mentioning unanswered emails, unresolved refund requests, delayed portfolio marking, and difficulty accessing the student portal. In contrast, positive reviewers repeatedly highlight specific staff members such as Carla, Logan, Hannes, and Nicolette, praising their patience, responsiveness, and genuine willingness to guide students through academic challenges. The experience appears heavily dependent on which consultant a student is assigned.
Performance(last 12 months):
Trustindex Rating
4.5Ranked In Education & Training
#37Reply Time
407h 30mNPS Score
-34Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 431h 37m
TrustIndex
4.5
Ranking
#37
in Education & Training
Reply Time
407h 30m
NPS Score
-34
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 431h 37m
Review Distribution
2.5|27 Reviews
Nov '25 - Aug '26
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLZ
Lizette Z
1 reviews | Active since May 2013
27 May 2026, 21:37
School of business, but they dont know what their business is!
Waterfall is really unorganized, miscommunicating if they are actually communicating. The service is poor is the least I can say. And I think they forget people are paying for this. Their services are not free.
Helpful (0)
|Replies (2)LZ
Lizette Z
1 reviews | Active since May 2013
27 May 2026, 21:37
School of business, but they dont know what their business is!
Waterfall is really unorganized, miscommunicating if they are actually communicating. The service is poor is the least I can say. And I think they forget people are paying for this. Their services are not free.
0
Replies (2)DL
Deandra L
1 reviews | Active since May 2026
25 May 2026, 18:26
Huge lack in communication and service
Extremely disappointed with the service and communication received since the transition from Oxbridge Academy to Waterfall School of Business. I completed my N4 and N5 studies through Oxbridge Academy, and in the two years I studied there, I never experienced the amount of frustration and confusion that I have faced in just these past few months with Waterfall School of Business while completing my N6. Communication from the institution has been poor and inconsistent. Deadlines are communicated without prior notice, leaving students confused and stressed. There is very little assistance or clarity provided, and professionalism seems to be lacking throughout this transition process. Instead of supporting students academically, it feels as though unnecessary obstacles are constantly being created. I expected far better organisation, communication, and service during a transition between institutions. I sincerely hope these issues are addressed because, at this stage, I would not recommend this institution to anyone considering further studies.
Helpful (0)
|Replies (2)DL
Deandra L
1 reviews | Active since May 2026
25 May 2026, 18:26
Huge lack in communication and service
Extremely disappointed with the service and communication received since the transition from Oxbridge Academy to Waterfall School of Business. I completed my N4 and N5 studies through Oxbridge Academy, and in the two years I studied there, I never experienced the amount of frustration and confusion that I have faced in just these past few months with Waterfall School of Business while completing my N6. Communication from the institution has been poor and inconsistent. Deadlines are communicated without prior notice, leaving students confused and stressed. There is very little assistance or clarity provided, and professionalism seems to be lacking throughout this transition process. Instead of supporting students academically, it feels as though unnecessary obstacles are constantly being created. I expected far better organisation, communication, and service during a transition between institutions. I sincerely hope these issues are addressed because, at this stage, I would not recommend this institution to anyone considering further studies.
0
Replies (2)NS
Nomvula S
1 reviews | Active since May 2026
23 May 2026, 06:34
No Certificate Received - Bridging to NQF 5
I am humbled by Carla Solomon to resolve our query that took us 5 months, since January 2026, but with her it was resolved in 2 days. A BIG thank you to her, no enough words to thank her.
Helpful (0)
|Replies (1)NS
Nomvula S
1 reviews | Active since May 2026
23 May 2026, 06:34
No Certificate Received - Bridging to NQF 5
I am humbled by Carla Solomon to resolve our query that took us 5 months, since January 2026, but with her it was resolved in 2 days. A BIG thank you to her, no enough words to thank her.
0
Replies (1)BC
Braunwon C
1 reviews | Active since May 2026
22 May 2026, 17:21
Amazing service!!!!!!!
The Academic department is truly the best, they completely assisted with my situation and explained everything so clearly, Joelle was the absolute greatest she sorted everything out for me and went above and beyond to make my experience amazing thank you everyone really appreciate your assistance you all deserve a raise ❤️
Helpful (0)
|Replies (1)BC
Braunwon C
1 reviews | Active since May 2026
22 May 2026, 17:21
Amazing service!!!!!!!
The Academic department is truly the best, they completely assisted with my situation and explained everything so clearly, Joelle was the absolute greatest she sorted everything out for me and went above and beyond to make my experience amazing thank you everyone really appreciate your assistance you all deserve a raise ❤️
0
Replies (1)AL
Anamika L
1 reviews | Active since May 2026
21 May 2026, 14:22
Anamika Lalbadhur
Good day I happy happy with the service I received from yesterday and today .but also not happy with the service I received a few weeks ago .my account was having problems and it took them 3 weeks to sort out which was only done because of me emailing them and they whatsapp number is the worst to ever message they will keep sending you the same message over and over you will never get through to someone to talk . It was so much better when it was oxbridge academy now with this new one they is always a problem with my account this time everything is online the other one uses to send all my assignment, textbooks and my registration documents I just hope I don't have more problems when I submit my work soon
Helpful (0)
|Replies (1)AL
Anamika L
1 reviews | Active since May 2026
21 May 2026, 14:22
Anamika Lalbadhur
Good day I happy happy with the service I received from yesterday and today .but also not happy with the service I received a few weeks ago .my account was having problems and it took them 3 weeks to sort out which was only done because of me emailing them and they whatsapp number is the worst to ever message they will keep sending you the same message over and over you will never get through to someone to talk . It was so much better when it was oxbridge academy now with this new one they is always a problem with my account this time everything is online the other one uses to send all my assignment, textbooks and my registration documents I just hope I don't have more problems when I submit my work soon
0
Replies (1)SP
Stefan P
1 reviews | Active since May 2026
21 May 2026, 11:23
Grade 12 student
Today I have experience the best service yet from waterfall school of business They have assisted me exactly for what I needed help with I will recommend them to anyone my name (Stefan Prinsloo) • Contact details (***) • Student number ( ***8) • The name of the staff that assisted me (Sheneille Solomon)
Helpful (0)
|Replies (1)SP
Stefan P
1 reviews | Active since May 2026
21 May 2026, 11:23
Grade 12 student
Today I have experience the best service yet from waterfall school of business They have assisted me exactly for what I needed help with I will recommend them to anyone my name (Stefan Prinsloo) • Contact details (***) • Student number ( ***8) • The name of the staff that assisted me (Sheneille Solomon)
0
Replies (1)AC
Adriaan C
1 reviews | Active since Mar 2013
19 May 2026, 15:26
Great People, Great Processes, Great Results
I have had a very positive experience working with Waterfall School of Business as a service provider. Their turnaround times are excellent, and they consistently deliver quality support in a professional and efficient manner. The staff are friendly, approachable, and always willing to assist when needed. Their processes are well-structured and easy to work with, which makes collaboration smooth and effective. Communication is clear, and feedback is handled professionally and constructively. Overall, it has been a pleasure working with Waterfall School of Business. Their commitment to service excellence, strong support systems, and efficient processes make them a reliable and highly recommended provider.
Helpful (0)
|Replies (1)AC
Adriaan C
1 reviews | Active since Mar 2013
19 May 2026, 15:26
Great People, Great Processes, Great Results
I have had a very positive experience working with Waterfall School of Business as a service provider. Their turnaround times are excellent, and they consistently deliver quality support in a professional and efficient manner. The staff are friendly, approachable, and always willing to assist when needed. Their processes are well-structured and easy to work with, which makes collaboration smooth and effective. Communication is clear, and feedback is handled professionally and constructively. Overall, it has been a pleasure working with Waterfall School of Business. Their commitment to service excellence, strong support systems, and efficient processes make them a reliable and highly recommended provider.
0
Replies (1)RN
Rolivhuwa N
1 reviews | Active since Jan 2026
9 May 2026, 10:49
Assessor course Certificate
Worst school Ever I registered for the Assessor course in November last year, which was meant to take three months. I submitted my portfolio at the beginning of February, but it has still not been marked. I am very concerned about the level of service I have received. Your course is more expensive compared to other institutions, yet the service has been poor. There has been a lack of communication, and whenever I call, 1 am told that someone will get back to me, but that has not happened. I find this situation very disappointing. I registered last year, while my sister registered this year with another institution and has already received her certificate. I would appreciate urgent feedback regarding the status of my portfolio.
Helpful (0)
|Replies (4)RN
Rolivhuwa N
1 reviews | Active since Jan 2026
9 May 2026, 10:49
Assessor course Certificate
Worst school Ever I registered for the Assessor course in November last year, which was meant to take three months. I submitted my portfolio at the beginning of February, but it has still not been marked. I am very concerned about the level of service I have received. Your course is more expensive compared to other institutions, yet the service has been poor. There has been a lack of communication, and whenever I call, 1 am told that someone will get back to me, but that has not happened. I find this situation very disappointing. I registered last year, while my sister registered this year with another institution and has already received her certificate. I would appreciate urgent feedback regarding the status of my portfolio.
0
Replies (4)