DM
Dominic M
Active since Mar 2013
6
Reviews
0
Industries
Reviews
6 reviews40 months ago
Payment dispute
I am unable to open up a new contract from the Istore with Telkom being the provider due to a credit owed on my Telkom account. No one is able to assist me from Telkom, When I call the billing team I am on hold forever and can never get through to the correct agent. No one in store can assist me either for some reason. Please can someone provide me with a direct contact number or email address to get this sorted out as it is holding up my application for a new contract. I have not had a contract with Telkom since 2019 and this issue is still ongoing.
0 replies
50 months ago
Poor Customer Service
I placed an online order at a Fabiani store and upon receiving the collection details, on the email provided the return date of the item was dated 5/5/2022. I went to the store to pick up my item on the 3/5/2022 only to be told that the package is no longer in store and was sent back with the couriers on the 29/04/2022. No one is willing to help me to get the item returned to the store and I was told I am going to be refunded for the item. The item is sold out both in store and online as well meaning I won't be able to purchase it again even if a refund is given. I do not want the refund, I would like to get the item that I ordered as I am well within my collection time and the item is already in transit to the warehouse. Please can someone assist me in getting the item returned to the store or provide me with a collection point I can pick the item up from.
1 reply
73 months ago
Worst personal/private banking service
I am a Prestige account holder that inquired about migrating over to Private banking and was submitted with documentation by the Private Banker assigned. 29 April 2020 - My documents were sent off and assessed, the Private Banker confirmed that i meet the qualifying criteria and will imitate my request on the 7th May. Since then no change has been made to my account, besides getting "we are still working on your request" from the banker only when I make a follow up. No updates were provided by the banker to keep me informed on any issues or delays until I make a query on the account status. 16 June 2020 - Still no change in my account status, No updates from private banker. Calls and Emails lead to no resolution. This is the worst possible customer service I have ever experienced.
2 replies
97 months ago
Worst repair center ever
Worst experience ever, my vehicle was sent in via an insurance claim, from within the first week of the car being there I already noticed that this was going to be a bad experience. No one calls to update you on the progress of the car, parts took around 2-3 weeks to arrive as pirate parts were being sourced for the vehicle which either did not fit correctly or was the complete wrong part thus having parts being sourced directly from the agents. Promises have been made over two weeks already stating the car will be ready for collection, and every time I call to find out if I can come and collect there is always a problem, parts don't fit, parts are still being sourced. Its been more than 6 weeks and I am still without a vehicle, no sense of urgency from this panel shop when you query or ask for an ETA. If I had known this company was this incompetent I would have taken the pay out and get the vehicle fixed privately.
0 replies
119 months ago
Online order issues
<p>I placed an order for a second telkom mobile contract via the online portal, was then called only days later to provide all the information I already provided the time I originally took out the first contract. I was then advised that my account will be debited and within 5 days the phone will be delivered.</p> <p> </p> <p>The debit order went off successfully, it's now been 3 weeks and I still have no phone, I called the support centre on 10213 and was told there was an issue with the delivery of the device. No ETA was provided either on when this device will actually be delivered.</p> <p>Trying to get through to the 10213 number requires you to sit on hold for over an hour which im not prepared to do and not get any resolution.</p> <p> </p> <p>I would like this issue to be resolved within this week before posting on other social media platforms.</p>
2 replies
120 months ago
Sim swop issues
<p>I went into a vodacom store on Friday afternoon 8/07/2016 requesting to do a sim swop, I was told that this will take a maximum of 48 hours before the new sim card becomes active. Tuesday evening came and I still had no luck with this sim swop.</p> <p> </p> <p>I then called the customer care line, spoke to an agent and was advised that the sim swop failed, they will reset it on there end and it should take anything from 1-6 hours for this to go through.</p> <p>It's been half a day that has gone by and I still sit with the exact same problem, this is becoming ridiculious as both sim cards are inactive to me, by far the worst service I have received from Vodacom.</p>
1 reply
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
6 (100%)