KM
Kerry M
Active since Jan 2012
30
Reviews
0
Industries
Reviews
30 reviews6 months ago
Don't ever get an HP!!!
I got a lap top in March. It was slow and the battery didn't last. Due to the inconvenience I escalated it in March. Spent 2hrs on the phone. The battery was better, lap top worsened with speed and freezing. Eventually escalates it. Have been on the phone for 4hrs. Now they need to send an something that will take 4 days! My Microsoft now says that my plan has expired, my docs are saved in One Drive which I don't want and the technician doesn't know how to change it. I should have been given a new one instead of all this inconvenience from a defective one to start with!
0 replies
19 months ago
Trying to get back entry fees from Vitality
I STILL have not received my 50% Conrades entry from June! I keep quering it and nothing gets done. I ask the chat bot and the people keep leaving the conversation. Absolutely useless!
0 replies
44 months ago
I had a challenge I had been battling with for weeks! Got CHARMAINE today and she sorted it out within minutes! She dealt with me being extremely grumpy and frustrated with the calmest, most professional and kind manner
I had a challenge I had been battling with for weeks! Got CHARMAINE today and she sorted it out within minutes! She dealt with me being extremely grumpy and frustrated with the calmest, most professional and kind manner. Thank you so much for dealing with me, my grumpiness and for fixing what I needed to be fixed! Real asset to the business. 🙏🏻
1 reply
44 months ago
Lack of How can we help you?
I had a fraud case on the 6th October. I reported it. Received an email from Kholiwe Ngwenya on the 12th October. Since then I gave complained to FNB, no one has gotten back to me 3 times. Sent Kholiwe emails. No response. Phoned them, the phone just rings. I have recently moved my business account from them to Nedbank and going to do the same with my personal account. They are terrible!
1 reply
49 months ago
What happened to the good service?
I took my 3rd 735XT for repairs last Monday. I phoned on the Wednesday to follow up to be told it could take 4-8 working days. Today I phoned AGAIN to be told they had my email address incorrect. The guy told me the price to replace my watch. The quote is extremely vague and now when I try phone to get hold of a manager I have been on hold every time for at least 10 minutes. The service at Garmin used to be so good. Maybe it's now time to switch. It's gone really bad.
0 replies
77 months ago
No words.
I had a complaint about my home loan debit order from the 9 December. Have lodged many complaints. Have had 3 people phone me. The last conversation with Jashree Dookie was on the 21 Jan saying it's in processing. Tomorrow is the 1st. Another month my debit order will be incorrect and no response to emails I've sent
1 reply
78 months ago
Feedback
I complained about my debit order. A lady phoned me on Monday. Said she would find out what was happening and I haven't heard from anyone since
1 reply
78 months ago
Poor response
I have sent many emails with the form to change my debit order since the 9 December! They debited the incorrect amount on the first of Jan and I'm still trying to have it changed more than a month later. Can someone help me please?
1 reply
78 months ago
Where is my order?
Don't bother ordering from them. I placed my order on the 12 Dec. It is the 3 Jan. I have sent emails asking where my order is, phoned. Can't get hold of anyone. Have no response from emails. 5-10 working days. Yes, and I'm Mary Poppins. Where is my order?!
0 replies
81 months ago
Disgusting and rude
Absolutely rude and disgusting. Went to Standard bank and asked urgently for a certification. Lindi refused as we did not bank with Standard Bank and FNB my banks manager was not there. A lady who would not give me her name was so ride and the manager and a staff member were having a fat conversation while customers were waiting. She could have just helped.
2 replies
Review Distribution
5 Star
10 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
9 (30%)
1 Star
11 (36.666666666666664%)