Y
Yoco
Verified Business
Y
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Yoco delivers polarised experiences. Named support agents like Iesa Cupido, Lesa, Siyolise, Fradene, Sisipho, Nthabiseng, Charmaine and Thokozile are consistently praised for patience and resolution speed. However, sudden account terminations, withheld payouts, opaque FICA and risk decisions, and reliance on chatbot escalations frustrate long-standing merchants who feel deprioritised and financially exposed.
TrustIndex
6.2
Ranking
#10
in Payments & Fintech
NPS Score
21
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, Yoco delivers polarised experiences. Named support agents like Iesa Cupido, Lesa, Siyolise, Fradene, Sisipho, Nthabiseng, Charmaine and Thokozile are consistently praised for patience and resolution speed. However, sudden account terminations, withheld payouts, opaque FICA and risk decisions, and reliance on chatbot escalations frustrate long-standing merchants who feel deprioritised and financially exposed.
Yoco's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers repeatedly name specific agents who go above and beyond, showing patience, product knowledge and ownership. Praise highlights after-hours assistance, step-by-step guidance for non-technical merchants, and resolution within minutes for activation, FICA and device linking queries.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Our card machine is blocked even though we updated all information required. It is impossible to get assistance from an actual human to get our card machine working again. If you insist on letting IA deal with your clients, at the very least update your interface.
1 reviews | Active since Jan 2020
Our card machine is blocked even though we updated all information required. It is impossible to get assistance from an actual human to get our card machine working again. If you insist on letting IA deal with your clients, at the very least update your interface.
1 reviews | Active since Jan 2020
Rieshka from Yoco is an outstanding individual and always strive to do her best. She has been amazing for almost 3 years now with me. I always deal with her as she just knows exactly what I want and do what I want with no hesitation. She is just amazing and have never let me down. Always quick to helpe at any given time! She deserves a bigger title for sure :-)
1 reviews | Active since Jan 2020
Rieshka from Yoco is an outstanding individual and always strive to do her best. She has been amazing for almost 3 years now with me. I always deal with her as she just knows exactly what I want and do what I want with no hesitation. She is just amazing and have never let me down. Always quick to helpe at any given time! She deserves a bigger title for sure :-)
1 reviews | Active since Jan 2020
The are the worst payment gateway. When you have an issue, you chat to an AI bot, you even get emails from the AI bot. They suspended us after years, I have sent them so many emails asking why, I have had no response. They said the will not pay out any settlements to us, we are closed. What a terrible company. Stay away from them, there are other kinder, human interactive companies you can use. I found one and it is so nice to chat to a human, and get the problem resolved.
1 reviews | Active since Jan 2020
The are the worst payment gateway. When you have an issue, you chat to an AI bot, you even get emails from the AI bot. They suspended us after years, I have sent them so many emails asking why, I have had no response. They said the will not pay out any settlements to us, we are closed. What a terrible company. Stay away from them, there are other kinder, human interactive companies you can use. I found one and it is so nice to chat to a human, and get the problem resolved.
1 reviews | Active since Jan 2020
I've been a Yoco customer for several years and recently required assistance with a tapping issue I was experiencing on one of my card machines. I tried to get in contact with customer service and to actually speak to a human which was impossible. I just got passed in the chat and in email as well as on the phone from one bot to another. At the end of the day I needed to buy a new machine which went smoothly and was delivered quickly. Following receipt I received an email that I need to verify my business and personal details before 2Jun26 to continue use of the machines. I have been online to attempt to do this, however, they have messed up my business details having me down as a sole proprietor instead of a trust (which is how we originally signed up - we have always been a trust). Now I am unable to change this without going through a whole process of changing business ownership. I then emailed them and requested that they fix this on their end as I am not going to be inconvenienced with this process on top of the initial inconvenience of having to go through this process. Of course it's just bots again and they cannot assist. I am currently looking into alternative service providers as it seems easier to sign up to a new company than to sort the mess they have created and apparently can't fix because they don't want to employ actual people to do work.
1 reviews | Active since Jan 2020
I've been a Yoco customer for several years and recently required assistance with a tapping issue I was experiencing on one of my card machines. I tried to get in contact with customer service and to actually speak to a human which was impossible. I just got passed in the chat and in email as well as on the phone from one bot to another. At the end of the day I needed to buy a new machine which went smoothly and was delivered quickly. Following receipt I received an email that I need to verify my business and personal details before 2Jun26 to continue use of the machines. I have been online to attempt to do this, however, they have messed up my business details having me down as a sole proprietor instead of a trust (which is how we originally signed up - we have always been a trust). Now I am unable to change this without going through a whole process of changing business ownership. I then emailed them and requested that they fix this on their end as I am not going to be inconvenienced with this process on top of the initial inconvenience of having to go through this process. Of course it's just bots again and they cannot assist. I am currently looking into alternative service providers as it seems easier to sign up to a new company than to sort the mess they have created and apparently can't fix because they don't want to employ actual people to do work.
1 reviews | Active since Jan 2020
Ridiculous, they terminated my services becasue I work part time in a CBD store and say they cannot be associated with C@nnabis, refuse to give me access to all my 6 years worth of invoices and records. My business is separate to the CBD store!!! How irritating!!!
1 reviews | Active since Jan 2020
Ridiculous, they terminated my services becasue I work part time in a CBD store and say they cannot be associated with C@nnabis, refuse to give me access to all my 6 years worth of invoices and records. My business is separate to the CBD store!!! How irritating!!!
1 reviews | Active since Jan 2020
I explained the trouble I experienced with my machine. lesa helped me step by step to try to resolve the problem. But because my machine is old it was not possible to resolve the problem, but we came up with a solution to fix the transaction problem when I log in to speak to someone again. Thank you for the time to help me. I really appreciate it.
1 reviews | Active since Jan 2020
I explained the trouble I experienced with my machine. lesa helped me step by step to try to resolve the problem. But because my machine is old it was not possible to resolve the problem, but we came up with a solution to fix the transaction problem when I log in to speak to someone again. Thank you for the time to help me. I really appreciate it.
1 reviews | Active since Jan 2020
After only 1 week of joining Yoco, I am extremely disappointed with the experience and onboarding process. I signed up mainly to use the payment link feature, as I do not operate a full online store. During signup, I provided my Linktree profile simply as an informational website containing my catalogues and social media links. At no point was it clearly communicated that payment links were dependent on the “online store” functionality or that the supp**** website would be treated as “high risk.” Suddenly, my payment link functionality was disabled because of the website provided. This was incredibly frustrating, especially after spending time setting everything up as a new customer. The onboarding and vetting process is honestly terrible. I received a vague vetting email with absolutely no context, branding reassurance, or explanation. In today’s environment of phishing and ****s, the email honestly looked suspicious and raised legitimate security concerns for me. When I rep**** asking questions regarding the legitimacy and security of the process, my concerns were completely ignored and the case was simply closed without answering a single question. How is that acceptable customer service or security practice? I then contacted Yoco support multiple times and was repeatedly told: * My query would be escalated to another department * They do not know which department * They do not know when anyone will contact me * There is no way to speak to a team leader * There is no way to escalate the issue further * Yoco “does not work with ticket numbers” I spoke to support agents including Nthabiseng Shale and received exactly the same scripted response with no ownership, accountability, or resolution. This is completely unacceptable for a company handling business payments and onboarding new merchants. Customers should not be left completely in the dark with no escalation path, no accountability, no reference number, and no timelines while essential business functionality is disabled. At this point, moving to a competitor is now very much on the cards because this experience has destroyed confidence in Yoco’s support and operational processes. What makes this even worse is that nobody can even explain how the return and refund process should now be handled if I decide to cancel and move elsewhere. After only one week as a customer, is this really the level of treatment and support new merchants should expect? The product itself seemed promising, but the onboarding process, communication, transparency, and support structure have been extremely disappointing from the very beginning.
1 reviews | Active since Jan 2020
After only 1 week of joining Yoco, I am extremely disappointed with the experience and onboarding process. I signed up mainly to use the payment link feature, as I do not operate a full online store. During signup, I provided my Linktree profile simply as an informational website containing my catalogues and social media links. At no point was it clearly communicated that payment links were dependent on the “online store” functionality or that the supp**** website would be treated as “high risk.” Suddenly, my payment link functionality was disabled because of the website provided. This was incredibly frustrating, especially after spending time setting everything up as a new customer. The onboarding and vetting process is honestly terrible. I received a vague vetting email with absolutely no context, branding reassurance, or explanation. In today’s environment of phishing and ****s, the email honestly looked suspicious and raised legitimate security concerns for me. When I rep**** asking questions regarding the legitimacy and security of the process, my concerns were completely ignored and the case was simply closed without answering a single question. How is that acceptable customer service or security practice? I then contacted Yoco support multiple times and was repeatedly told: * My query would be escalated to another department * They do not know which department * They do not know when anyone will contact me * There is no way to speak to a team leader * There is no way to escalate the issue further * Yoco “does not work with ticket numbers” I spoke to support agents including Nthabiseng Shale and received exactly the same scripted response with no ownership, accountability, or resolution. This is completely unacceptable for a company handling business payments and onboarding new merchants. Customers should not be left completely in the dark with no escalation path, no accountability, no reference number, and no timelines while essential business functionality is disabled. At this point, moving to a competitor is now very much on the cards because this experience has destroyed confidence in Yoco’s support and operational processes. What makes this even worse is that nobody can even explain how the return and refund process should now be handled if I decide to cancel and move elsewhere. After only one week as a customer, is this really the level of treatment and support new merchants should expect? The product itself seemed promising, but the onboarding process, communication, transparency, and support structure have been extremely disappointing from the very beginning.
The most common complaint about Yoco, based on Hellopeter's AI analysis of recent customer reviews, is Process Efficiency & Turnaround. Merchants describe lengthy FICA verification loops, stalled device activations, swollen batteries with no repair option, and delivery failures. Multi-day chatbot ping-pong and document re-submission cycles erode trust, especially for small businesses losing trading days.
Yoco scores 2.7 out of 5 on Hellopeter's AI analysis of service quality in Payments & Fintech, compared to the Payments & Fintech industry average of 2.6. Their strongest theme is Customer Support (3.4); their weakest is Account Security (1.8). The top AI-rated Payments & Fintech business on Hellopeter is Float (4). How is the AI Score calculated? →
Yoco has a TrustIndex of 6.2 out of 10 on Hellopeter, based on 271 reviews in the last 12 months. Hellopeter has tracked Yoco across 2,650 total reviews. How is the TrustIndex calculated? →