LO
Lize O
Active since Jun 2021
7
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7 reviews2 weeks ago
Yoco customer service - only useless bots
I've been a Yoco customer for several years and recently required assistance with a tapping issue I was experiencing on one of my card machines. I tried to get in contact with customer service and to actually speak to a human which was impossible. I just got passed in the chat and in email as well as on the phone from one bot to another. At the end of the day I needed to buy a new machine which went smoothly and was delivered quickly. Following receipt I received an email that I need to verify my business and personal details before 2Jun26 to continue use of the machines. I have been online to attempt to do this, however, they have messed up my business details having me down as a sole proprietor instead of a trust (which is how we originally signed up - we have always been a trust). Now I am unable to change this without going through a whole process of changing business ownership. I then emailed them and requested that they fix this on their end as I am not going to be inconvenienced with this process on top of the initial inconvenience of having to go through this process. Of course it's just bots again and they cannot assist. I am currently looking into alternative service providers as it seems easier to sign up to a new company than to sort the mess they have created and apparently can't fix because they don't want to employ actual people to do work.
1 reply
2 months ago
Takes ages to assist with downgrade
I've been on hold for 24 minutes trying to downgrade my current line speed. First I was transferred to one representative who asked me for my personal details and only after doing that he said he needs to transfer me to the downgrade department - this after the original person I spoke with already knew I want to downgrade and apparently transferred me to the incorrect department. I then proceeded to start a chat on MWEB in the hopes that I can get it sorted out there. First I was given an Amanda asking if she/it can assist. I made my request and then I got the same message but from a Wayne who never rep****. I've been number 1 and then number 2 in line now for ages - it's starting to look like downgrades are purposefully held online for long periods in the hopes that the client will run out of patience or airtime before being assisted and then wind up staying on the current package for another month.
1 reply
11 months ago
Pathetic service
Phoned Mweb today to upgrade my fibre package and waited more than 10min before I finally got through to a sales agent whereafter I was cut off. I then had to phone back only to wait gain before finally getting through to a rather rude agent who then proceeded to upgrade me to the wrong package in spite of having confirmed the correct price of the package I wanted. Phoned back only to get through to another agent who advised she would revert the issue back to the original agent who would've called me back within 10min and it's now an hour and a half later and no call back... Monday morning and I phoned again only to be told again that the original lady who made this error must fix it and that she'll call me back. The agent who assisted this morning advised that if the lady who made the error doesn't reply her message she will call me back personally - that was nearly an hour ago. AGAIN on the phone and have been on hold for 11 minutes. I'm now browsing alternate service providers while on hold and think I'm rather going to cancel my service than upgrade
0 replies
15 months ago
Disappointing service
It is the 2nd time it has happened to me now with Fastway Couriers that a parcel was scheduled to be delivered on a given day - received the email to advise that it will arrive on that day, etc - only to sit around all day waiting for delivery and then receive an email after 18h00 advising that the package was 'unable to be delivered and has been returned to the depot'. I'm waiting on a rather urgent parcel as I type this seeing that it wasn't delivered yesterday and it is now almost 14h00 with no indication of when it will be delivered today (if at all). One would expect if you dropped the ball on a delivery the day before that those parcels should be prioritized the next day. I tried to contact them on their chat service but ended up waiting ages on a consultant to become available so eventually gave up and sent them an email instead which of course hasn't been rep**** to yet.
0 replies
48 months ago
Pleasantly surprised by process
I bought a Yoco machine just 3 days ago and it was delivered on time to me today. I was pleasantly surprised by how quickly and easily my details were recorded and FICA documents were processed to get me up and running even before my machine arrived. Usually getting connected to accept transactions is a tedious back and forth process, but this went very smoothly. Kudos to the Yoco team, I look forward to using the machine!
1 reply
49 months ago
ABSOLUTELY PATHETIC
The most pathetic service under the sun! Woke up to no internet this morning, need to login to my account as 'action is required', cannot get logged in. Tried to phone and wasted the last of my call time hanging on. Finally phoned from someone else's landline only to be told I have to phone them back when I'm at home with the router - explained that I have no more call time and requested that they phone me back, apparently their call back list is so long they can only schedule a call back for me in more than a week from now! Time to switch...
0 replies
60 months ago
Genesis Cyclovac - don't waste your money
I purchased a Genesis Cyclovac vacuum cleaner 3 years ago and from about 3 months in it would just shut down after only vacuuming a small area and being in use around 5 minutes. I then proceeded to make sure that I had properly cleaned all filters including rinsing them as per the guidelines and then the issue stopped. It recently started up again and now even after washing the filters out properly it is still doing it. I have read multiple complaints of this nature so it seems to be a known problem with this vacuum cleaner. It is by far the worst vacuum cleaner I have every owned, all my others lasted a minimum of 5 years (in a similar or cheaper price range than this one) and most were still working when I replaced them. I will NEVER buy another Genesis product. Absolute waste of money and highly frustrating to be stuck without being able to clean your home for days whilst you attempt to get a new vacuum. I work from home and receive clients, so it is quite a pickle to be in on short notice.
2 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)