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Active since May 2010

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23 reviews

2 months ago

No asssitance to update card machine

Our card machine is blocked even though we updated all information required. It is impossible to get assistance from an actual human to get our card machine working again. If you insist on letting IA deal with your clients, at the very least update your interface.

0 replies

Absa

3 months ago

No assistance with international transfer

On 2026/04/10 I transfered money from my absa account to an account at FDH Bank in Malawi. I visited your branch at Somerset Mall in order to assist me with the transfer. The money was deducted from my account on 2026/04/14 and to date it is not reflecting in the account of the recipient. I have been back to your branch at Somerset West three times to no avail. I have no answers and as a result a child was kicked out of school due to unpaid school fees in Malawi. I did confirm, all the correct banking details were provided to facilitate the transfer, yet the money is nowhere to be found. The recipient approached her bank with the absa generated proof of payment, but no money was received by the recipient. Please advise how this can be resolved as I had to pay a lot of money for the transfer and I had to pay more money for correspondence from absa to the bank in Malawi, all to no avail.

1 reply

Transunion Credit Bureau

4 months ago

Glitch on online portal

Please note it is impossible to reset a user password on your website. Your system generates an OTP and a temporary password, however it refuses to accept any new passwords with a standard error message of the special character used in the password is too common. No matter how many different variations of the password is supp****, the error message remains. I tried to call your customer care line, but the person that assisted me did not understand that your system literally blocks your clients from generating new passwords.

3 replies

The Courier Guy

5 months ago

No delivery

I have an urgent collection from Centurion to Gordons Bay, but The Courier Guy cancelled my first request for a delivery with no valid reason and now my second request and payment is delayed once more. It is impossible to contact customer care as the number is no longer listed and the whatsapp number is just a chat bot.

0 replies

Absa Insurance Company Limited

11 months ago

Non-existent service delivery

Please advise why communication from yourself is non-existent once a building insurance claim is lodged? It's been more than a week since our claim was lodged and the matter is still not resolved as there is zero communication from ABSA. Is it really this difficult to sort out a geyser claim?

3 replies

Citi-Sprint Couriers

13 months ago

Citisprint is definitely not sprinting.

9 days since I requested their services and 8 days since I made payment. I still have not received my couriered documents. No accountability whatsoever.

0 replies

Absa

22 months ago

Absent Legal Department

I have been trying since 14 Augustus 2024 to reach one of your staff members in your legal department to no avail. I receive read notifications, but the curtesy of a reply email is too much to ask for. We are trying to resolve a legal matter with a proposal that will be mutually beneficial to all parties involved, but your legal department just cannot be bothered. Applicable staff member: Ms Tembi Maluleke

5 replies

Absa

27 months ago

Failure to pay approved insurance claim

Please advise why Absa refuse to pay out an insurance claim that was approved? I provided everything that was required and submitted the cash settlement form, but now absa is completely silent. I phoned in and the lady that assisted me could not help me.

3 replies

Absa

35 months ago

Unable to update personal details

What must one do in order to get an email address rectified with Absa home loans? I have been trying to fix your mistake for the past 6 years and each and every single time I need to deal with home loans it is a struggle because absa simply refuse to rectify a simple error made by one of your employees. We never receive any correspondence from absa as a result

1 reply

Absa

38 months ago

No feedback after building insurance claim was submitted

I reported a leaking roof on Monday 19 June as a result of storm weather we experienced in Cape Town. I had to wait till the Monday in order to lodge a claim seeing as you dont offer assitance during weekends. Your assessor came out and now absolutely nothing is happening. When I phoned your call centre I was informed that the claim was forwarded to a specialised team, and I can expect feedback in 10 working days. This is not acceptable. We are trying to limit damage to the room and ceiling, but it is impossible to do so if we have to wait this long for your 'specialised team' to get back to us. It's the rain season in Cape Town and you don't do enough to assist us in this regard.

9 replies

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

2 (8.7%)

2 Star

7 (30.4%)

1 Star

14 (60.9%)

Reviews

No asssitance to update card machine

No assistance with international transfer

Glitch on online portal

No delivery

Non-existent service delivery

Citisprint is definitely not sprinting.

Absent Legal Department

Failure to pay approved insurance claim

Unable to update personal details

No feedback after building insurance claim was submitted

Review Distribution

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