Yoco customer service - only useless bots

I've been a Yoco customer for several years and recently required assistance with a tapping issue I was experiencing on one of my card machines. I tried to get in contact with customer service and to actually speak to a human which was impossible. I just got passed in the chat and in email as well as on the phone from one bot to another. At the end of the day I needed to buy a new machine which went smoothly and was delivered quickly.

Following receipt I received an email that I need to verify my business and personal details before 2Jun26 to continue use of the machines. I have been online to attempt to do this, however, they have messed up my business details having me down as a sole proprietor instead of a trust (which is how we originally signed up - we have always been a trust). Now I am unable to change this without going through a whole process of changing business ownership. I then emailed them and requested that they fix this on their end as I am not going to be inconvenienced with this process on top of the initial inconvenience of having to go through this process.

Of course it's just bots again and they cannot assist.

I am currently looking into alternative service providers as it seems easier to sign up to a new company than to sort the mess they have created and apparently can't fix because they don't want to employ actual people to do work.