Charl T

Active since Mar 2009

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Industries

Reviews

13 reviews

5 months ago

No product and zero communication

I ordered an item on 07/03/2026 #G63753SA. To date, I have only received one automated response confirming that order. I tried getting in contact for 4 days without success and zero feedback. I did not receive a tracking number, nor the name of the courier company. Then last night, I get a message that my parcel was successfully delivered?! How and where? Certainly not to my address! I want my money back so I can buy somewhere else. This really bad service and exceptionally bad logistics management! You need to resolve this as a matter of urgency, otherwise I persue further steps.

0 replies

Netstar

7 months ago

Complete lack of communication results in no cover from insurance

I am trying this as a last resort. I have been trying to get hold of you for 7 days now, no response other than your autoreplies. I have been struggling endlessly to reschedule the fitment scheduled for 09/01/2026 since the morning of 05/01/2026 to another date. I am a new customer, with an already "concluded contract", but no tracking device! I have spent a lot of time staying on the line to your call center, dozens of emails and countless attempts on your WhatsApp number. The web link your bots reply with, also gave a "We apologize for the inconvenience" error every single time. Every communication channel available is too busy to handle my request (screenshots have been emailed to you and my insurer). The technician phoned me on the morning of 09/01/2026, just 15 minutes away. I had to tell him sorry, I tried all the available communication channels available to me to reschedule well in advance. In four days there was ample time to let the poor guy know and confirm another date. A simple one minute phone call. The insurer is not covering my new vehicle for theft or high jacking, due to it not having the tracking device. This is extremely poor communication from Netstar, and a very bad experience for a new client. So I ask this: Either arrange a alternative fitment date within the next 24 (twenty four) hours, or cancel my contract and I will find someone else.

4 replies

Supersonic

25 months ago

You should really close your doors. This is embarrassingly poor service and outrightly ********* behavior!

You are spamming me with unsolicited email and mobile communication. I cancelled my service in 2022, with service ending at the end of November 2022. I have provided you with the email confirming that I paid you pro rata / in advance using my credit card every month (below was the first payment in October 2022, for October 2022). Furthermore, you can confirm on ticket SST068623 that I confirmed cancellation was for end November, with Prince Makwakwa confirming this. I followed up with a call where it was confirmed. I have tried contacting you by calling, but holding on forever and getting cut off, tried email, using the WhatsApp channel (which doesn't work at all), and even complaining on Hello Peter a few weeks ago, where you also stopped responding. I am lodging this complaint as a last resort. If you continue to harass me, I will open a case with ISPA and we can take it from there. Last tickets logged with you (apart from phone calls up to 17/07/2024 and my last attempt at contact on 17/07/2024 via WhatsApp):SST414764 and SST414765.

0 replies

Supersonic

33 months ago

Unprofessional and ********* billing department - Beware, check your statements!

Unprofessional and ********* billing department. I cancelled my contract more than a year ago (November 2022) when I moved to fibre with WebAfrica. Confirmed with a phone call with the after hours desk. Worth noting I paid by credit card every month while making use of your service. Today I receive an sms stating I need to pay my account before 20/11/2023, no amount specified, or I will be handed over for debt collection. That is in less than four days. I log onto your website (my credentials still work?) and see a failed debit order. Huh? I paid by credit card?? I have exhausted all contact options available on your site, ticketing system, email, phone calls and WhatsApp numbers (yes there are more than one) and even Facebook, trying to get clarity, or just a human response. No reply except "You have entered an invalid response". This is unacceptable, not even sure it is legal. Not one attempt at contact me on my phone, whether phone, WhatsApp or sms. Not one email. Please explain, I will not let this just carry on and will challenge it. You cannot just hand over someone like that. Do you even still exist???

4 replies

FirstShop

37 months ago

Fast and excellent service

Fast, exactly what I ordered and I had very specific requirements. I live in a remote area too and delivery was faster than expected. Extremely happy with the service! I will definitely recommend FirstShop, and will definitely shop with them again. Thank you guys, keep it up!

1 reply

Bartlett Arms and Ammo

48 months ago

Thank you for great service!

Oom Fred, I haven't met you yet, but I am very impressed with the level of service! You were recommended by a good friend (Christo Combrink), and with good reason. Thank you for the speedy shipment and efficient service, I really do appreciate it.

1 reply

ooba Home Loans

49 months ago

Elaine Adams from Ooba is simply fantasic

Elaine, you were an absolute rock star and managed a much better deal than we ever imagined - even better than what the banks normally agree to. Thanks Elaine, you guys are really excellent at what you do. I appreciate the quick responses and fantastic advice, I can't wait to get in touch for the next one.

1 reply

ooba Home Loans

49 months ago

Kirsten Blakeley from Ooba, you are fantastic!

Thank you for the quick and accurate service and advice, nervous first time buyers like me are very grateful to you!

1 reply

1-grid

59 months ago

Emraan from 1-Grid is fantastic! 1-Grid, not so much.

Emraan, thank you for sorting out my issue. I wish people can get in touch with you straight away. 1-Grid has disappointed me much over the last 9 months, but luckily there are support staff like you. Much appreciated!

1 reply

Solar Bay

61 months ago

Solar Bay FRAUD and THEFT - Lay charges with SAPS if you have been affected!!!

Large scale fraud is the only way to describe this. Loads of people have been victim to this guy and his companies taking money and not delivering, and on top of that causing damage to property. I have lost R140 000 (R285 000 total), plus about R55 000 in electricity bills that should have been R0 if the solar was installed in February 2020, as was agreed. PLEASE PLEASE PLEASE reach out to me on flyingdutoit by gee mail, I will happily supply all the information I have. Numerous people have laid charges with SAPS and I have some people starting to looking at it. My biggest concern at the moment though, is ABSA's ineptness(?) to take this up. I have been sending details as they requested for 7 days in a row now, but Victoria Mahole from the fraud devision just keeps asking for "A detailed statement including the events that lead to a scam, account numbers involved, amounts, dates transactions took place." I have made this available to them repeatedly. I am at a loss for words. Shockingly bad service and I'm starting to wonder and jump to conclusions....

0 replies

Review Distribution

5 Star

7 (53.8%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

6 (46.2%)

Charl T

Reviews

No product and zero communication

Complete lack of communication results in no cover from insurance

You should really close your doors. This is embarrassingly poor service and outrightly ********* behavior!

Unprofessional and ********* billing department - Beware, check your statements!

Fast and excellent service

Thank you for great service!

Elaine Adams from Ooba is simply fantasic

Kirsten Blakeley from Ooba, you are fantastic!

Emraan from 1-Grid is fantastic! 1-Grid, not so much.

Solar Bay FRAUD and THEFT - Lay charges with SAPS if you have been affected!!!

Review Distribution

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