Based on recent customer reviews, 1-grid presents a deeply polarised customer experience. While a dedicated group of named support agents, particularly Linda, receive consistent individual praise, the overwhelming pattern is one of systemic service failure. Customers consistently report extended outages, unreachable support channels, ignored tickets, billing disputes, and prolonged cancellation and transfer processes that severely impact their businesses.
Top Strengths:
- •Customer Service & Support Quality: Named agents like Linda, Craig, Joseph, and Ethan are frequently praised for resolving issues efficiently and going above and beyond. When customers reach a competent agent, resolution can be swift and professional.
Replied to 8% of negative reviews
Typically takes less than 11h 32m to reply
TrustIndex
7.8
Score
Ranking
#11
in Internet & Telecoms
Avg Reply
520
Hours
NPS Score
46
Recommended: Likely
Replied to 8% of negative reviews
Typically takes less than 11h 32m to reply
Apr '25 - Mar '26
Recent reviews (359)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
*****ulent Debit
(1) On 07 October 2025, I requested the cancellation of the autorenewal of a service - this was not done (2) On 13 October 2025, I reminded you that this cancellation had not been done (3) On 11 March 2026, I again reminded you that this had not been done. You then had the audacity to invoice me for this renewal and debit my account in March 2026 - THAT IS *****. You need to resolve this immediately
1 reviews | Active since Jan 2020
*****ulent Debit
(1) On 07 October 2025, I requested the cancellation of the autorenewal of a service - this was not done (2) On 13 October 2025, I reminded you that this cancellation had not been done (3) On 11 March 2026, I again reminded you that this had not been done. You then had the audacity to invoice me for this renewal and debit my account in March 2026 - THAT IS *****. You need to resolve this immediately
1 reviews | Active since Jan 2020
WORST SERVICE EVER!
And the SAGA continues, my emails pre the outage, all gone, email folders all gone! I had to setup a temp website just to keep face. I pay for backups of my site monthly, they can't even restore that. they just test email, say it sends and receives, so its working, and temp site shows. WHAT ABOUT MY LOST DATA? Who do i invoice for my loss?
1 reviews | Active since Jan 2020
WORST SERVICE EVER!
And the SAGA continues, my emails pre the outage, all gone, email folders all gone! I had to setup a temp website just to keep face. I pay for backups of my site monthly, they can't even restore that. they just test email, say it sends and receives, so its working, and temp site shows. WHAT ABOUT MY LOST DATA? Who do i invoice for my loss?
1 reviews | Active since Jan 2020
Poor service
Very poor service. Been a customer since 2012 and if I could rate them at -10 I would. Not good at all
1 reviews | Active since Jan 2020
Poor service
Very poor service. Been a customer since 2012 and if I could rate them at -10 I would. Not good at all
1 reviews | Active since Jan 2020
Same nonsense as everyone else is complaining about
My issue is yet another as echoed by others on this platform: the product doesn't work, website is down, they take forever to respond to support tickets and as I'm typing this, I've been holding for 16 minutes and 52 seconds "in position 2" for their support people to answer. It makes no sense that their Google reviews is so great, and yet there's complaint after complaint about the same thing on this platform: a total lack of service and accountability, communication is super poor and, well, their systems simply do not work. It's also telling that every time they respond, it's the same copy-and-paste "Please accept our apologies and be assured that we’re committed to getting this resolved as soon as possible. We’ve arranged for a senior member of our support team to call you back shortly.", showing a total lack of interest to actually resolve an issue. Sharing this negative review won't make 1Grid miraculously get their house in order, it simply gave me something to do while listening to their annoying on hold music.
1 reviews | Active since Jan 2020
Same nonsense as everyone else is complaining about
My issue is yet another as echoed by others on this platform: the product doesn't work, website is down, they take forever to respond to support tickets and as I'm typing this, I've been holding for 16 minutes and 52 seconds "in position 2" for their support people to answer. It makes no sense that their Google reviews is so great, and yet there's complaint after complaint about the same thing on this platform: a total lack of service and accountability, communication is super poor and, well, their systems simply do not work. It's also telling that every time they respond, it's the same copy-and-paste "Please accept our apologies and be assured that we’re committed to getting this resolved as soon as possible. We’ve arranged for a senior member of our support team to call you back shortly.", showing a total lack of interest to actually resolve an issue. Sharing this negative review won't make 1Grid miraculously get their house in order, it simply gave me something to do while listening to their annoying on hold music.
1 reviews | Active since Jan 2020
1-Grid Epic Failure Fury
Our small business is in a chokehold while 1-grid is in a deathroll with our businesses. Close on 2 weeks no with no access to website, email or in the very least webmail. No explanation, deplorable communication and zero disaster recovery in site. At this point their regulatory body needs to get a look-in because of the economic implications of this issue Senzeni na?!
1 reviews | Active since Jan 2020
1-Grid Epic Failure Fury
Our small business is in a chokehold while 1-grid is in a deathroll with our businesses. Close on 2 weeks no with no access to website, email or in the very least webmail. No explanation, deplorable communication and zero disaster recovery in site. At this point their regulatory body needs to get a look-in because of the economic implications of this issue Senzeni na?!
1 reviews | Active since Jan 2020
Non Existent Support / Non Existent Service
Numerous support tickets just closed without resolving or responding. Can’t get hold of anyone telephonically. 1-grid has no support and seems to be operated by a bot. Two days and my business still can’t receive emails. No one responds. I’d be surprised if a 1 star rating would even get their attention. It seems they respond to each complaint with the same line: We’re truly sorry about your ongoing experience, and we understand how frustrating this situation must be. We have escalated this for further review by a Senior Support Team member. Once they have investigated the details, they will contact you as soon as possible to provide feedback and assist . . . . .
1 reviews | Active since Jan 2020
Non Existent Support / Non Existent Service
Numerous support tickets just closed without resolving or responding. Can’t get hold of anyone telephonically. 1-grid has no support and seems to be operated by a bot. Two days and my business still can’t receive emails. No one responds. I’d be surprised if a 1 star rating would even get their attention. It seems they respond to each complaint with the same line: We’re truly sorry about your ongoing experience, and we understand how frustrating this situation must be. We have escalated this for further review by a Senior Support Team member. Once they have investigated the details, they will contact you as soon as possible to provide feedback and assist . . . . .
1 reviews | Active since Jan 2020
A Week Without Help and My Website Was Deleted
I’m extremely disappointed with the service I’ve received from 1-Grid. I’ve been trying to get assistance for over a week regarding an issue with my hosting/DNS, but despite multiple attempts to get support, I received little to no help. To make matters worse, my website was deleted during this time instead of the issue being resolved. This has had a serious impact on my business and has resulted in lost income. I expected better support and accountability from a hosting provider. At the very least, I hope this feedback encourages improvements in how customer issues are handled so others don’t have to go through the same experience.
1 reviews | Active since Jan 2020
A Week Without Help and My Website Was Deleted
I’m extremely disappointed with the service I’ve received from 1-Grid. I’ve been trying to get assistance for over a week regarding an issue with my hosting/DNS, but despite multiple attempts to get support, I received little to no help. To make matters worse, my website was deleted during this time instead of the issue being resolved. This has had a serious impact on my business and has resulted in lost income. I expected better support and accountability from a hosting provider. At the very least, I hope this feedback encourages improvements in how customer issues are handled so others don’t have to go through the same experience.
1 reviews | Active since Jan 2020
Excellent Service and Support
1 Grid demonstrates professionalism, reliability, and genuine support for community initiatives. Their service is efficient, their team is responsive, and their prompt responses are truly appreciated. The support provided to Love in Action (NPO) is greatly valued. Highly recommended.
1 reviews | Active since Jan 2020
Excellent Service and Support
1 Grid demonstrates professionalism, reliability, and genuine support for community initiatives. Their service is efficient, their team is responsive, and their prompt responses are truly appreciated. The support provided to Love in Action (NPO) is greatly valued. Highly recommended.