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FirstShop
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, FirstShop is widely praised for competitive pricing, fast delivery, and helpful named consultants, with most customers reporting smooth online ordering and prompt communication. A vocal minority report serious issues around stock accuracy, delayed orders, and difficult returns or refund disputes invoking CPA rights, which drag down sentiment in those specific journey stages.
TrustIndex
9.7
Ranking
#1
in Appliances
NPS Score
79
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, FirstShop is widely praised for competitive pricing, fast delivery, and helpful named consultants, with most customers reporting smooth online ordering and prompt communication. A vocal minority report serious issues around stock accuracy, delayed orders, and difficult returns or refund disputes invoking CPA rights, which drag down sentiment in those specific journey stages.
FirstShop's biggest strength, according to Hellopeter's AI analysis, is Delivery, Orders & Stock. Customers consistently highlight fast, often next-day delivery, accurate orders, and proactive tracking updates throughout the dispatch process (8.4). Many describe receiving goods well ahead of expected timelines, with secure packaging and reliable courier handovers across both metro and remote areas.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Used FirstShop to purchase an update to my computer anti Virus and VPN programs . Absolutely first class service , kept well informed at all stages and transaction was complete and the programs were re-activated within a very short time of receiving the activation codes . Pricing and service - excellent.
1 reviews | Active since Jan 2020
Used FirstShop to purchase an update to my computer anti Virus and VPN programs . Absolutely first class service , kept well informed at all stages and transaction was complete and the programs were re-activated within a very short time of receiving the activation codes . Pricing and service - excellent.
1 reviews | Active since Jan 2020
My experience with First Shop was excellent, delivery was quick and easy , communication was clear and they were very well priced. Definitely exceeded expectations and will buy again🙌🏻
1 reviews | Active since Jan 2020
My experience with First Shop was excellent, delivery was quick and easy , communication was clear and they were very well priced. Definitely exceeded expectations and will buy again🙌🏻
1 reviews | Active since Jan 2020
I would recommend First Shop to other shoppers because their online shopping experience is easy, affordable, and convenient. Their delivery service is also faster than any other online shop I have used before.
1 reviews | Active since Jan 2020
I would recommend First Shop to other shoppers because their online shopping experience is easy, affordable, and convenient. Their delivery service is also faster than any other online shop I have used before.
The most common complaint about FirstShop, based on Hellopeter's AI analysis of recent customer reviews, is Returns, Warranty & Repairs. Returns is the weakest area (5.1), with multiple customers alleging refusal of valid CPA returns, disputes over whether items were used or damaged, and slow refund turnaround. Several escalate to consumer bodies, citing the 14-day policy as a loophole rather than genuine protection.
FirstShop scores 3.9 out of 5 on Hellopeter's AI analysis of service quality in Appliances, compared to the Appliances industry average of 2.8. Their strongest theme is In-Store Experience (4.3); their weakest is Returns & Warranty (2.6). The top AI-rated Appliances business on Hellopeter is Super Communications (4.7). How is the AI Score calculated? →
FirstShop has a TrustIndex of 9.7 out of 10 on Hellopeter, based on 453 reviews in the last 12 months. Hellopeter has tracked FirstShop across 2,424 total reviews. How is the TrustIndex calculated? →