FirstShop

Based on recent customer reviews, FirstShop is widely praised for competitive pricing, fast delivery, and helpful named consultants, with most customers reporting smooth online ordering and prompt communication. A vocal minority report serious issues around stock accuracy, delayed orders, and difficult returns or refund disputes invoking CPA rights, which drag down sentiment in those specific journey stages.

FirstShop's biggest strength, according to Hellopeter's AI analysis, is Delivery, Orders & Stock. Customers consistently highlight fast, often next-day delivery, accurate orders, and proactive tracking updates throughout the dispatch process (8.4). Many describe receiving goods well ahead of expected timelines, with secure packaging and reliable courier handovers across both metro and remote areas.

The most common complaint about FirstShop, based on Hellopeter's AI analysis of recent customer reviews, is Returns, Warranty & Repairs. Returns is the weakest area (5.1), with multiple customers alleging refusal of valid CPA returns, disputes over whether items were used or damaged, and slow refund turnaround. Several escalate to consumer bodies, citing the 14-day policy as a loophole rather than genuine protection.

FirstShop scores 3.9 out of 5 on Hellopeter's AI analysis of service quality in Appliances, compared to the Appliances industry average of 2.8. Their strongest theme is In-Store Experience (4.3); their weakest is Returns & Warranty (2.6). The top AI-rated Appliances business on Hellopeter is Super Communications (4.7). How is the AI Score calculated? →

FirstShop has a TrustIndex of 9.6 out of 10 on Hellopeter, based on 361 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 8 hours 22 min. Hellopeter has tracked FirstShop across 2,424 total reviews. How is the TrustIndex calculated? →