Scores reflect the Overall AI Score for each category
Based on recent customer reviews, ooba Home Loans delivers an exceptionally strong customer experience, particularly in the quality of its consultants and the efficiency of its home loan application process. Named agents are consistently praised for going above and beyond, and the majority of customers describe a seamless, stress-free journey. A small number of reviews highlight communication breakdowns and unresolved follow-up issues that represent areas for improvement.
Top Strengths:
- •Customer Service & Professional Guidance: Consultants are overwhelmingly named and praised as exceptional, patient, knowledgeable, and proactive. Customers frequently describe agents going above and beyond, with words like 'star,' 'gem,' and 'amazing' used regularly.
Replied to 13% of negative reviews
Typically takes less than 41m to reply
TrustIndex
9.5
Score
Ranking
#2
in Financial Services
Avg Reply
434
Hours
NPS Score
90
Recommended: Very Likely
Replied to 13% of negative reviews
Typically takes less than 41m to reply
Apr '25 - Mar '26
Recent reviews (1,071)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Happiness
Thanks to Eugenio Mckenzie and Magriet Wilkens for the incredible effort that they have put on my behalf for me to get an approved home loan via Standard Bank Thanks Ladies, I appreciate your effort. Continue to make our dreams come true 🌸
1 reviews | Active since Jan 2020
Happiness
Thanks to Eugenio Mckenzie and Magriet Wilkens for the incredible effort that they have put on my behalf for me to get an approved home loan via Standard Bank Thanks Ladies, I appreciate your effort. Continue to make our dreams come true 🌸
1 reviews | Active since Jan 2020
Happy Client
I just want to say a huge thank you to Debra Ann for all your help with my bond application. I really appreciate the effort you put in, from negotiating a great rate with the banks to supporting me through the approval process. Thank you for your patience with all my questions and for always taking the time to explain everything so clearly. Your guidance and advice truly made this journey so much easier for me, and I’m very grateful for all your hard work.
1 reviews | Active since Jan 2020
Happy Client
I just want to say a huge thank you to Debra Ann for all your help with my bond application. I really appreciate the effort you put in, from negotiating a great rate with the banks to supporting me through the approval process. Thank you for your patience with all my questions and for always taking the time to explain everything so clearly. Your guidance and advice truly made this journey so much easier for me, and I’m very grateful for all your hard work.
1 reviews | Active since Jan 2020
Kelsey's (one of their consultants) assistance was quick and efficient
Kelsey's (one of their consultants) assistance was quick and efficient. She made it easier to understand what was needed.
1 reviews | Active since Jan 2020
Kelsey's (one of their consultants) assistance was quick and efficient
Kelsey's (one of their consultants) assistance was quick and efficient. She made it easier to understand what was needed.
1 reviews | Active since Jan 2020
SUSAN DE JAGER A RARE GEM FOR OBTAINING A BOND
We have been dealing with Susan de Jager from Ooba Nelspruit for nearly 9 years and she NEVER disappoints ! Susan is a rare gem in obtaining a bond and she is the only person that we trust this is our 3rd property we are buying with her assistance. Dealing with Susan is not that you are just another client, no it is dealing with a friend that care and have your best interest at heart. She ALWAYS GO THE EXTRA mile and have the world of patience for questions, resolutions and advice.
1 reviews | Active since Jan 2020
SUSAN DE JAGER A RARE GEM FOR OBTAINING A BOND
We have been dealing with Susan de Jager from Ooba Nelspruit for nearly 9 years and she NEVER disappoints ! Susan is a rare gem in obtaining a bond and she is the only person that we trust this is our 3rd property we are buying with her assistance. Dealing with Susan is not that you are just another client, no it is dealing with a friend that care and have your best interest at heart. She ALWAYS GO THE EXTRA mile and have the world of patience for questions, resolutions and advice.
1 reviews | Active since Jan 2020
Exceptional Service by Debra
Exceptional service I was assisted by Debra, and satisfactorily she attends to me with the urgency my situation needs and available for advice and guidance. Confidently, I'm trusting the process with Debra from Ooba HOMELOANS
1 reviews | Active since Jan 2020
Exceptional Service by Debra
Exceptional service I was assisted by Debra, and satisfactorily she attends to me with the urgency my situation needs and available for advice and guidance. Confidently, I'm trusting the process with Debra from Ooba HOMELOANS