OH
ooba Home Loans
Verified Business
OH
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, ooba Home Loans consistently delivers exceptional service through named consultants who guide buyers through bond applications with patience and expertise. Customers repeatedly highlight personalised support, swift turnarounds, and successful interest rate negotiations with banks. First-time buyers especially praise the hand-holding through complex processes, with many describing the experience as life-changing or dream-fulfilling.
TrustIndex
10
Perfect Score
Ranking
#1
in Home Loans
NPS Score
94
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, ooba Home Loans consistently delivers exceptional service through named consultants who guide buyers through bond applications with patience and expertise. Customers repeatedly highlight personalised support, swift turnarounds, and successful interest rate negotiations with banks. First-time buyers especially praise the hand-holding through complex processes, with many describing the experience as life-changing or dream-fulfilling.
ooba Home Loans's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (4.8). Consultants like Charlene Viljoen, Sabeeha Karriem, Ragiema Khan, and Sue Wilson are repeatedly named as exceptional, patient, and knowledgeable. Customers describe agents going above and beyond, especially for first-time buyers needing detailed guidance.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I had an excellent experience working with Mercia Miles and Priya Bhailall from ooba Home Loans throughout our first home buying journey. From the beginning, they were professional, patient, responsive, and incredibly supportive during what was honestly quite a stressful process for us as first-time buyers. They took the time to explain every step clearly, kept us updated throughout the application process, and worked hard to negotiate the best possible outcome with the banks on our behalf. Their guidance and reassurance made a huge difference, especially during moments where the process felt overwhelming. Thanks to their efforts, we were able to secure a very competitive home loan approval and successfully move forward with purchasing our first home. We truly appreciate all the hard work, dedication, and care they showed throughout the journey and would highly recommend both Mercia and Priya to anyone looking for assistance with a home loan application. Thank you again for helping make such an important milestone possible for us!
1 reviews | Active since Jan 2020
I had an excellent experience working with Mercia Miles and Priya Bhailall from ooba Home Loans throughout our first home buying journey. From the beginning, they were professional, patient, responsive, and incredibly supportive during what was honestly quite a stressful process for us as first-time buyers. They took the time to explain every step clearly, kept us updated throughout the application process, and worked hard to negotiate the best possible outcome with the banks on our behalf. Their guidance and reassurance made a huge difference, especially during moments where the process felt overwhelming. Thanks to their efforts, we were able to secure a very competitive home loan approval and successfully move forward with purchasing our first home. We truly appreciate all the hard work, dedication, and care they showed throughout the journey and would highly recommend both Mercia and Priya to anyone looking for assistance with a home loan application. Thank you again for helping make such an important milestone possible for us!
1 reviews | Active since Jan 2020
I wish to formally commend the outstanding service provided by Eugenio Mckenzie and Magriet Wilkes in securing my bond, approval from stage 1 to 6 within a remarkably short period of one month. Their professionalism, efficiency, and commitment to excellence ensured that the process was handled seamlessly and with exceptional attention to detail. Achieving bond approval in such a timeframe is a significant accomplishment, and their dedication reflects positively on both their individual capabilities and the broader team. This level of service sets a benchmark for operational excellence. Keep up the great work, ladies, YOU ARE AMAZING !!!
1 reviews | Active since Jan 2020
I wish to formally commend the outstanding service provided by Eugenio Mckenzie and Magriet Wilkes in securing my bond, approval from stage 1 to 6 within a remarkably short period of one month. Their professionalism, efficiency, and commitment to excellence ensured that the process was handled seamlessly and with exceptional attention to detail. Achieving bond approval in such a timeframe is a significant accomplishment, and their dedication reflects positively on both their individual capabilities and the broader team. This level of service sets a benchmark for operational excellence. Keep up the great work, ladies, YOU ARE AMAZING !!!
1 reviews | Active since Jan 2020
I would really like to appreciate Charlene from Ooba Home Loans. She guided me exceptionally well from day one, and her support helped me secure a very valuable deal throughout the process. I found her to be cooperative, kind, and always available to respond to our queries promptly. Her professionalism and dedication truly made the entire experience much smoother and stress-free. I would highly recommend her services, and in fact, I have already recommended her to my friends because she genuinely knows how to treat her clients with care and respect.
1 reviews | Active since Jan 2020
I would really like to appreciate Charlene from Ooba Home Loans. She guided me exceptionally well from day one, and her support helped me secure a very valuable deal throughout the process. I found her to be cooperative, kind, and always available to respond to our queries promptly. Her professionalism and dedication truly made the entire experience much smoother and stress-free. I would highly recommend her services, and in fact, I have already recommended her to my friends because she genuinely knows how to treat her clients with care and respect.
ooba Home Loans scores 4.6 out of 5 on Hellopeter's AI analysis of service quality in Home Loans, compared to the Home Loans industry average of 3.7. Their strongest theme is Consultant Quality (4.8); their weakest is Post-Approval (4.3). The top AI-rated Home Loans business on Hellopeter is Green Door Home Loans (4.7). How is the AI Score calculated? →
ooba Home Loans has a TrustIndex of 10 out of 10 on Hellopeter, based on 924 reviews in the last 12 months. Hellopeter has tracked ooba Home Loans across 7,759 total reviews. How is the TrustIndex calculated? →