JG
janine G
Active since Sep 2011
11
Reviews
0
Industries
Reviews
11 reviews14 months ago
Horrible service and unreliable prepaid vendor
30 minutes wait, still no token received and there is no one to answer a call?? Hire more people since you give us 26 units per R100....
0 replies
39 months ago
Worst service today
I have never missed a payment with Telkom. I changed jobs, banks and debit order dates but I still paid manually the previous month. I called in, updated my details and asked the consultant, will you automatically collect the total owed on the 20th. She said said. Why did she not say il get suspended. Go back to the calls in December, consultant said the same thing. Now I cannot work because you cut my service after not advising me correctly not once but 3 different times over the last few months. You have not treated me fairly. I will not renew both contracts. The consultant spoke over me, didn't listen to me. I told her to listen to the calls she just continued repeating a scripted response. Nonkululeko Mkhize then stated that she cannot disclose her managers name. It's a whole secret. Is this a joke. You suspend me one day before the debit when I could have paid last week. Why inconvenience a client and then not care. Telkom is getting more miserable by the second.
0 replies
55 months ago
Banking error resulting in multiple payments
Instant money voucher was submitted 3 times due to banking error and technical issues. I was charged 3 x transaction fees and now my debit order is going to fail. I need this fixed urgently and refunded. Waited on the line for 15minutes, transferred to another department for 15 minutes only for your agents to drop the call without even an hello.
2 replies
63 months ago
Breach of POPIA
Colin Kriels service is terrible for someone who is supposedly a complaints agent. I have also taken the decision to move my current account, credit card, rcp loan, term loan, and my new business bank account to FNB Your service is terrible. You close hello Peter complaints and don't even call your clients. You demand my card number, expiry date and other sensitive information on email and when I ask you to call back you ignore me. I should actually send standard banks email to the ombudsman for breach of POPIA
1 reply
63 months ago
5 days, still no help
I did an online application for a term loan I received an approval letter and a request for documents This was sent 20 March 2021 I called to follow up Agent 1: I see we attempted to pay out the loan but due to a technical error, the payment didn't go through. Agent 2: We are still verifying your documents Agent 3: We don't have access to the same system as the online sales team we cannot help Haaaaibo Standard Bank, what is going on? Every month I must complain
1 reply
64 months ago
Terrible service, again
Not surprised, yet again I call Standard bank to close my loan as they haven't done it. When I call the same number I call all the time, the agent tells me she cannot help me and puts me through to the loan department. First off, just last month I called the same number over 20 times. Feel free to look at my records. Agents chose if they want to help or not. Secondly, I was put through to confirm a lost or stolen card. After waiting 10 minutes, I had to drop and call again. Your call avoidance rate is alarmingly high.
1 reply
70 months ago
Discovery Insure's Service Excellent
Excellent Service from Tasmina. She understood my situation. Very very friendly, gave me more than one option. Extremely pleased with Discovery Insure overall
1 reply
78 months ago
Horrible service
Did a loan application online Given the run around for almost 3 weeks Told to send a letter from Hr Then they wanted latest 3 month bank statement again Then they wanted a letter from my bank Then they asked for repeat documents. I qualified for 125k. I asked for 51k. Then your agent Prabashnee who was dealing with this since the beginning of Jan goes silent for 2 days. I emailed to ask for an outcome. I was told sorry you were declined. No reason. Sorry to tell you guys but your service is astoundingly awful. Your departments can't communicate effectively and your back and forth left me wanting to cancel almost time I had to deal with you guys. Side note. Standard Bank approved and paid the loan in less than 30minutes. World class service.
0 replies
79 months ago
Still not canceled?
I have sent over 5 emails asking you guys to cancel the Protection policy on my credit card. It's been 2 months. You keep charging me for something I added by choice and now wish to remove. Please advise me when is this going to be canceled and who is refunding the extra charges?? The initial request started on 04/11/2019. Taking into an account a month notice anything after December 2019 who not be fair and I should be reimbursed. Alternatively I can log a formal Complaint to the credit ombudsman. Thank you
1 reply
137 months ago
No help from cell c
I had a contract with cell c 99 a month. When I was sold the contract I was told it's 99. In Dec I enquired about ending it the agent at the call centre to ask how much i owe tp close it. She said it was paid and i can use it for dec. Then i got cut off a week later and told i owe 99 more.She said some1 will call me to upgrade if I want too. I then get told i owe huge amounts because the agent I spoke to failed to tell me the premium will change to something called old billing without a discount. No one informed me. I have made inquiries and no one wants to help me. The keep insisting I pay. I dont mind paying the 99 i owe per month if u insist i pay but jot whatever amount suits u with no agreement. Worst service ever. Now I wouldn't even stay if it was free.
1 reply
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (18.181818181818183%)
1 Star
8 (72.72727272727273%)