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WireIT
Claimed Business
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Performance(last 12 months):
Trustindex Rating
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Review Distribution
1.2|5 Reviews
Jul '25 - Jun '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
5 Apr 2026, 11:00
WireIT complaint
Our voucher did not arrive, so tried calling, system answered but immediately cut me off. Tried buying another voucher, same problem. I sent an email before eventually running out of electricity at midnight on a Easter Saturday. Had to drive to petrol station to buy. Following morning email with codes. No apology, no by-your-leave. If I hadn't gone to petrol station at midnight I wouldn't have been able to receive the email codes. Why no apology?
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Anonymous
1 reviews | Active since Jan 2020
5 Apr 2026, 11:00
WireIT complaint
Our voucher did not arrive, so tried calling, system answered but immediately cut me off. Tried buying another voucher, same problem. I sent an email before eventually running out of electricity at midnight on a Easter Saturday. Had to drive to petrol station to buy. Following morning email with codes. No apology, no by-your-leave. If I hadn't gone to petrol station at midnight I wouldn't have been able to receive the email codes. Why no apology?
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Anonymous
1 reviews | Active since Jan 2020
19 Sept 2025, 08:41
WireIt Has Bad Customer Service
On the 3rd of September 2025 I purchased R300 electricity, never received the token. I called them only to be told that they no longer do the municipality that we reside in (Velddrif). I asked for a refund which was promised. Since then we have continued to call with no refund. I am now going to take this further, Carte Blanche and legal avenues. They are the worst company I have ever dealt with. Staff have no idea what they're doing and neither does the "so-called" manager.
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Anonymous
1 reviews | Active since Jan 2020
19 Sept 2025, 08:41
WireIt Has Bad Customer Service
On the 3rd of September 2025 I purchased R300 electricity, never received the token. I called them only to be told that they no longer do the municipality that we reside in (Velddrif). I asked for a refund which was promised. Since then we have continued to call with no refund. I am now going to take this further, Carte Blanche and legal avenues. They are the worst company I have ever dealt with. Staff have no idea what they're doing and neither does the "so-called" manager.
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Anonymous
1 reviews | Active since Jan 2020
3 Aug 2025, 11:25
Not worth the convenience
If I could give 0 stars I would. Delays with electricity token coming through. Email helpline or call helpline you end up just wasting your time. Time frames given are total nonsense. Bought electricity on the 1st Aug, now MIGHT receive it on the 3rd.
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Anonymous
1 reviews | Active since Jan 2020
3 Aug 2025, 11:25
Not worth the convenience
If I could give 0 stars I would. Delays with electricity token coming through. Email helpline or call helpline you end up just wasting your time. Time frames given are total nonsense. Bought electricity on the 1st Aug, now MIGHT receive it on the 3rd.
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Anonymous
1 reviews | Active since Jan 2020
6 Jun 2025, 14:43
Pathetic service delivery
I have purchased R500 electricity yesterday and still havent receivedy token. Everytime i call they say they offline and i nees to wait till they back online. Ive been buying for 5 years now and never ever had this issue. I have senft and email asking for a refund and was told to wait till they back online. This os pathetic service and they can forget me ever using them again. What if i was sitting without any units and money to go somewhere else to biy. This is very sad and unfair. Im done with wire it i will never use their services again. Theu slowly but surely loosing people.
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Anonymous
1 reviews | Active since Jan 2020
6 Jun 2025, 14:43
Pathetic service delivery
I have purchased R500 electricity yesterday and still havent receivedy token. Everytime i call they say they offline and i nees to wait till they back online. Ive been buying for 5 years now and never ever had this issue. I have senft and email asking for a refund and was told to wait till they back online. This os pathetic service and they can forget me ever using them again. What if i was sitting without any units and money to go somewhere else to biy. This is very sad and unfair. Im done with wire it i will never use their services again. Theu slowly but surely loosing people.
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Anonymous
1 reviews | Active since Jan 2020
26 Mar 2025, 13:50
Hand are cut off.
Unfortunately I HAVE to use them since our Municipality only use them for a prepaid meter!!! First they cant find my number on the system, been buying for 3 years.. Then they cant find a R1000 voucher on that was bought on the 22 on the 26 phone them and asked them where is my token number said they did not receive payment. Send them the proof of payment. Still cant find it!!! Buy every month, Just soooo laid back.
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Anonymous
1 reviews | Active since Jan 2020
26 Mar 2025, 13:50
Hand are cut off.
Unfortunately I HAVE to use them since our Municipality only use them for a prepaid meter!!! First they cant find my number on the system, been buying for 3 years.. Then they cant find a R1000 voucher on that was bought on the 22 on the 26 phone them and asked them where is my token number said they did not receive payment. Send them the proof of payment. Still cant find it!!! Buy every month, Just soooo laid back.
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Anonymous
1 reviews | Active since Jan 2020
15 Mar 2025, 17:22
Losing money
I bought electricity for R100 on the standard bank app. A voucher was sent to my cellphone number but no credit of units in the meter. When I called Wireit to enquire they said the voucher has already been used and there is nothing they can do.
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Anonymous
1 reviews | Active since Jan 2020
15 Mar 2025, 17:22
Losing money
I bought electricity for R100 on the standard bank app. A voucher was sent to my cellphone number but no credit of units in the meter. When I called Wireit to enquire they said the voucher has already been used and there is nothing they can do.
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