CH
Clive H
Active since Aug 2020
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
WireIT complaint
Our voucher did not arrive, so tried calling, system answered but immediately cut me off. Tried buying another voucher, same problem. I sent an email before eventually running out of electricity at midnight on a Easter Saturday. Had to drive to petrol station to buy. Following morning email with codes. No apology, no by-your-leave. If I hadn't gone to petrol station at midnight I wouldn't have been able to receive the email codes. Why no apology?
0 replies
7 months ago
Silit campaign
I am questioning the legality of what the company has done with the Silit campaign. It appears there are many thousands of dissatisfied people. The Ts & Cs are questionable except the very lady sentence, which clearly states they reserve the right to exchange any item with something else of equal quality and value. Their published response on the website basically says no more pans, tough s***. I believe we have a case for a class action. I'm sure there are at least 2000 people prepared to stump up R50. That gives FLM a R100,000 and a huge PR problem.
0 replies
32 months ago
ParcelHero ****mers.
They deliberately under-quoted to get my business. I declared that my package was big and heavy, it did not arrive on time because UPS wanted (correctly) more money before they delivered. Without my intervention directly with UPS it might never have arrived because their "customer service" is possibly some sort of AI, or a little insignificant underpaid person working in a cellar somewhere.. Some days later my card was charged again. They basically ****med me into using their service by deliberately massively under-quoting and then walked away from it, until UPS back-charged. Exceptional service from UPS total ****ming incompetence from ParcelHero.
0 replies
71 months ago
Incompetent Bully-Boys
They moved us from FNB and said we must register and get new cards. I did that, and requested a secondary card for my wife, as has always been the case. I got the app and eventually got logged in. Both cards arrived. It clearly stated that to even use the card my wife had to go on their "journey" to "board" before she could use her card. I discovered that if I activated my card, her existing FNB based card would immediately cease, so she started their journey. They asked personal and irrelevant questions of her which I had not been asked. When it came to the question asking for her SARS reference the whole thing crashed because she hasn't got one. We are living in SA as permanent residents on retiree visas, not allowed to gain any income so aren't registered with SARS. We discovered that Discovery Bank want all these details to open a bank account for her "just in case she wants to have it". But because she can only offer tax registration from another counter their system can't cope. It's been going on for 2 months now. There are a few laws covering our rights, and their actions and incompetence are infringing on those rights. They have been reported to FSCA.
1 reply
71 months ago
RIP Sibongile
I have been a reasonably happy customer of Webafrica for 12 years. I had fibre installed with them via Frogfoot, and my download speeds have frequently been below 1Mbps on a 10Mbps line. I tried to contact the company via support emails, but they ignore those, when you call they say chat to a live agent "on the spot". on the WhatsApp line. No live agent answered so the WhatsApp told me they would come back to me. 15 hours later they did. When I asked why they had ignored the 20+ tickets I had sent in, and merely put an auto reply saying the ticket was cancelled, the operative asked my customer reference code, which I gave him and he replied that he would go and check on the cancelled tickets. The "Super duper live chat" session is still open, but I haven't heard anything from Sibongile for over 2 hours. I am concerned that he has passed away, how do I contact somebody to go and collect his corpse? I have tried phoning, but an hour later it's still playing music at me, and I've tried initiating another live chat on my wife's phone, but I fear the corpse of the deceased Sibongile will be festering before there is any reaction.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
4 (80%)