JC
jamie C
Active since Jul 2011
65
Reviews
0
Industries
Reviews
65 reviews4 weeks ago
Discovery Bank does not exist
Discovery cut the call on me when I attempted to open a Bank account.
2 replies
1 month ago
Apple subscribers are being ****med
I am writing to express my absolute frustration and dissatisfaction with the billing practices and customer support I have received from Apple regarding my recent subscriptions. Despite being a loyal customer, I have been subjected to a series of billing errors that remain unresolved: • Double Billing: I am being charged for the same subscription across two separate bank accounts. This service is only intended to be deducted once, yet Apple continues to pull funds from both accounts simultaneously. • Unauthorised Charges: I am being told I owe an outstanding balance for an app (approximately R40), which I am completely unaware of and did not authorise. • Service Suspension: Despite having proof that I have been overcharged, Apple has blocked my services, claiming I owe money. It is unacceptable to suspend a paid service when the error lies within Apple's own billing system. • Failed Support: I have attempted to resolve this through your call centre more than 20 times. Each time, I am met with a lack of resolution, leaving me trapped in a loop of automated responses and unhelpful feedback. I have clear evidence of these duplicate deductions and the status of my accounts. I expect an immediate investigation into these charges, a full refund for the duplicate billing, and the immediate restoration of my services. I do not expect to be "nickel-and-dimed" for mystery charges when you have already taken more than what is owed. Please resolve this immediately to avoid further escalation.
0 replies
2 months ago
Truehost is a ****
I have been paying for email service for months ,no one can help me and no matter how many hours we spend troubleshooting it does not work, The only time they contact me is when I don’t pay and even this is a challenge because their systems don’t work. How is this business allowed to operate ? I have asked them to call me more than 10 times now
0 replies
2 months ago
FNB WILL CLOSE
I am writing to formally raise my dissatisfaction with the ongoing issues I am experiencing with my account and the level of service received. There are currently multiple restrictions on my account, and despite several attempts to resolve this, I have not received any clear answers. Each time I call, I am transferred between departments without resolution, and in many instances, the calls are disconnected before the matter can be addressed. The process is also highly inefficient. I am required to repeatedly authenticate myself, yet when it comes to resolving the actual issue, no one seems to have the authority or ability to assist. This has resulted in significant time lost and growing frustration. In addition, I find the FNB app difficult to navigate, which further complicates resolving urgent matters independently. At this stage, I require: A clear explanation of all restrictions currently placed on my account Immediate resolution of these restrictions A single, competent point of contact who can take ownership of this matter until it is resolved I would appreciate this being escalated and treated with urgency, as the current experience is not acceptable.
1 reply
2 months ago
Truehost ****
I am writing to formally raise ongoing concerns regarding both your billing processes and service delivery. Each month, when payment is due, your system repeatedly fails to process transactions. I am then required to spend a significant amount of time (often hours) explaining to your team that there is an issue on your side, with Stripe being the only reliable payment method. This is both inefficient and unacceptable. In addition to this, your billing process lacks clarity and consistency. Multiple invoices are issued in quick succession, with no clear confirmation of the total amount due. This creates confusion and reflects poorly on your internal controls. More concerning, however, is the lack of technical support. Your team has been unable to properly set up the service, meaning I am effectively paying for a product that I cannot fully utilise. I have spent an entire morning attempting to resolve this, without any clear solution or accountability from your side. Your communication channels are also unreliable. Phone lines are often inaccessible, and return calls, when they do occur, are significantly delayed. At this point, I require: A clear and consolidated statement of my account Immediate resolution of the payment processing issues Proper technical setup and support for the service I am paying for A reliable point of contact going forward If these matters are not resolved urgently, I will have no choice but to reconsider continuing with your services. I trust this will be treated with the urgency it deserves.
0 replies
3 months ago
Virgin active will double debit you every month!
Dear Virgin Active Team, I am writing to formally raise a complaint regarding ongoing billing discrepancies on my account. Since signing up, Virgin Active has attempted to debit my account twice per month. I have repeatedly been informed that my account is in arrears, despite these duplicate debit attempts. I raised this concern previously, however the issue has persisted. I was subsequently advised in writing that my account is in good standing and that a credit had been app****. I have retained two separate email confirmations supporting this position. Despite this, I was denied access to the gym this morning on the basis that my account is allegedly outstanding again. This is both inconsistent and unacceptable, particularly given the written confirmations I have received. Additionally, debit dates appear to have been changed without my consent. I require clarity on: Why duplicate debit attempts have been made. Why my account status continues to fluctuate despite written confirmation of good standing. On what basis debit dates are being adjusted without my authorisation. This matter has caused unnecessary inconvenience and reputational embarrassment when being refused entry. I request an urgent written clarification of my account status, a full statement of debits app**** to date, and confirmation that this issue has been permanently resolved. I look forward to your prompt response.
1 reply
4 months ago
Virgin active will rob you
Virgin active debited me on the incorrect date last month, I requested for the debit date to be changed to the 15th , to which they agreed. They still debit me on the 1st and are now acting like this request was made. Is it ******* to debit someone twice? Because money was taken on the 15th
0 replies
5 months ago
Telkom - False advertising
Telkom have advertised the iPhone 17 pro max but they have not had stock in months. No ETA at all.
0 replies
6 months ago
Virgin active promo ****
I signed up to Virgin active . They gave me a promo discount and told me to pay with card because the debit won't go through this month. After I paid them,they debited me and refused to return the extra money paid.
0 replies
6 months ago
Discovery bank - you can never leave
I have tried to close my bank account for 3 months now. They keep telling me I must pay them. I do pay them, I have 3 times now but days later they increase the amount and ask me to pay again. They refuse to let me go and are now robbing me. I have been promised correspondence for months now but no one has phoned. I have a positive balance and I cant leave. I look today and they are eating this amount again. Someone please help!
7 replies
Review Distribution
5 Star
3 (4.615384615384615%)
4 Star
1 (1.5384615384615385%)
3 Star
0 (0%)
2 Star
2 (3.076923076923077%)
1 Star
59 (90.76923076923077%)