Shaun L

Active since Sep 2024

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Reviews

21 reviews

8 months ago

Unhappy client

I am extremely disappointed with the service I’ve received from Ikokah. It has been over a month since I submitted all the required documents and information for my business, Hub Solution, yet my payment links are still not activated on the app. Despite multiple follow-ups, I have received no updates, no timelines, and no responses from the support team. As a business owner, this delay is affecting my operations and customer payments, and the lack of communication is unacceptable. I expected a far more professional and efficient service. I truly hope Ikokah can urgently assist and resolve this matter, as this experience has left me very unhappy and frustrated.

1 reply

DSV Road

10 months ago

Unacceptable Delay and Failed Delivery Attempts – Discovery Bank Card Delivery by DSV

Good day, I would like to lodge a formal complaint against DSV Courier Services regarding the repeated failure to deliver my Discovery Bank card, which has now been pending for almost a month. Despite several SMS updates and assurances from DSV that delivery would take place, I have taken time off work on multiple occasions to receive the parcel — only to be informed afterward that the driver “could not reach me at my address.” This is completely false, as I have been at home and available every single time. I have confirmed that my address and contact details are correct, yet the delivery keeps being delayed without proper communication or accountability from DSV. This ongoing inconvenience and lack of service are unacceptable for a courier of DSV’s size and reputation. According to the Consumer Protection Act (Sections 19 and 54), a service provider must: Deliver goods within a reasonable time, Ensure proper and efficient performance of the service, and Communicate any changes or failures promptly and truthfully. DSV has clearly failed in these obligations. --- Requested Resolution: 1. Immediate delivery of my Discovery Bank card to my verified address. 2. A written apology for the repeated failed delivery attempts and false “unreachable” reports. 3. A commitment to improve communication and reliability in the future.

1 reply

Credit Ombudsman

10 months ago

Credit Ombud Inaccessible – Emails Not Working, No Support for Consumers

My name is Shaun Lamprecht (ID: ***). I have been trying to escalate a dispute against DebtBusters, who are ********ly demanding a reopening/admin fee before issuing my clearance certificate and updating the Debt Help System (DHS). After collecting all my paid-up and prescription letters myself and sending them to DebtBusters, I copied both the NCR and the Credit Ombud in all my emails. The NCR has ignored my complaint, and now the Credit Ombud is unreachable — all their email addresses bounce back as undeliverable. This means as a consumer I have no functional channel to escalate my dispute, leaving me blocked in an unfair and ******** situation where DebtBusters refuses to clear my name. It is completely unacceptable that the office of the Credit Ombud, which is supposed to be there to protect and assist consumers, has become inaccessible and unresponsive. Without working communication channels, consumers like myself are left vulnerable and without recourse. I demand that the Credit Ombud / NFO: Immediately provide a working point of contact for consumer complaints; Investigate my matter against DebtBusters urgently; Ensure that DebtBusters issues my clearance certificate and updates the DHS/credit bureaus without charging ******** fees. As things stand, both the NCR and the Ombud are failing in their duties to protect consumers, leaving me trapped despite having provided all documents. Contact Details: Shaun Lamprecht 📧 Email: ***

0 replies

National Credit Regulator (ncr)

10 months ago

NCR Ignoring Complaint Against DebtBusters – No Assistance to Consumers

My name is Shaun Lamprecht (ID: ***). I lodged a formal complaint with the National Credit Regulator (NCR) against DebtBusters, after they ********ly demanded an additional “reopening/admin fee” before issuing my clearance certificate and updating the Debt Help System (DHS). Despite providing the NCR with all supporting documents (including paid-up letters, prescription letters, and the DebtBusters correspondence), my complaint has been ignored. I have received no meaningful feedback or assistance, while DebtBusters continues to withhold my clearance certificate and block my name from being cleared with the credit bureaus. The NCR is legally mandated to protect consumers and enforce the National Credit Act (NCA), but in my case, they have failed to: 1. Hold DebtBusters accountable for ******** conduct; 2. Ensure I receive my clearance certificate without paying an invented “admin fee”; 3. Provide any clear communication or timelines for resolution. As a result, I remain unfairly flagged on the Debt Help System and credit bureaus, even though all debts have been settled or prescribed. This is severely prejudicing my financial rights. I am also currently unemployed, which makes it impossible to pay ******** fees or survive further delays. The NCR’s silence in this matter is unacceptable and shows a lack of commitment to protecting vulnerable consumers. I demand that the NCR: Act immediately on my complaint against DebtBusters; Compel them to issue my clearance certificate and update DHS/credit bureaus without charging ******** fees; Provide me with an urgent update and written confirmation of steps being taken. If no urgent action is taken, I will continue to escalate this matter publicly and legally. Contact Details: Shaun Lamprecht 📧 Email: ***

0 replies

Planet42

11 months ago

No Contact or Payment Options – Debt Still Reflects

Planet42 handed my account to “debt collectors” years ago, yet I have had no contact, no details, and no way to make payment arrangements. Despite this, the debt still reflects against me. This is unfair – if there’s no communication, the debt should be written off and removed from my credit profile.

1 reply

Rain

14 months ago

Worst wifi in South Africa

I am absolutely highly disappointed in the service I am receiving from Rain. I have been using Rain for 2 years now and the signal and service is just getting worse and worse. Tonight I am sittong tryong to watch a series and everything is just buffering, cant use my phone, cant use my tv box nor can I use my laptop. I will not recommend Rain to my worst enemy. Shaun Lamprecht

2 replies

Drive.co.za

14 months ago

Extremely Unfair Vehicle Shutdown Policy – Self-Employed Clients Not Considered

I am deeply disappointed in the way Drive handles their vehicle subscription shutdowns. Despite paying my monthly subscription consistently, they shut down the vehicle by the 5th of every month if payment hasn't reflected—without proper warning or flexibility. As a self-employed individual, I do not earn a fixed salary on a set date like many others. Payments vary week to week, and yet I am still paying my monthly fees. It is unfair and inconsiderate that Drive enforces such rigid shutdown policies, knowing full well that many clients do not fit a traditional 9-to-5 salary model. This has created unnecessary stress and left me stranded more than once, simply because there's no grace period or proper communication before disabling the vehicle. I urge Drive to reconsider their approach, especially for self-employed South Africans who rely on their vehicle to earn a living.

1 reply

National Credit Regulator (ncr)

16 months ago

Old debt still not subscribed

Good day I have been struggling to get paid up letters from old dept and none of the credit providers can assist me. For I have to hand in prescription letters to my debt busters to have the flag removed of my name. This have been more the 6 years now. Can anyone please help me. I have been trying for months now with this its rediciolous the service we get in South Africa. Shaun Lamprecht *** ***

0 replies

Planet42

17 months ago

Wrong information on debt collector

I have asked numerous times for details on my account so I can make a plan to settle what I owe them, when I call them they only say its been handed over and when I call the number provided it takes me to cellc collections not Planet42. If you want your money you will aend me the correct details so I can make a payment plan and have my name cleared asap.

1 reply

Easton-Berry Collections

17 months ago

Demand a closed letter

Good day I demand a closed letter on my account for it does not list on any credit platform. And it is debt older then 5 years to be written of years ago.

3 replies

Review Distribution

5 Star

1 (4.8%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

1 (4.8%)

1 Star

19 (90.5%)

Shaun L

Reviews

Unhappy client

Unacceptable Delay and Failed Delivery Attempts – Discovery Bank Card Delivery by DSV

Credit Ombud Inaccessible – Emails Not Working, No Support for Consumers

NCR Ignoring Complaint Against DebtBusters – No Assistance to Consumers

No Contact or Payment Options – Debt Still Reflects

Worst wifi in South Africa

Extremely Unfair Vehicle Shutdown Policy – Self-Employed Clients Not Considered

Old debt still not subscribed

Wrong information on debt collector

Demand a closed letter

Review Distribution

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