iKhokha

Based on recent customer reviews, iKhokha delivers a polarised experience. Frontline support agents earn glowing praise for patience, product knowledge and same-day resolutions, with many customers naming individuals like Rahisa, Rashi, Keshnee and Sabelo as standout helpers. However, a vocal minority describe severe breakdowns around payouts, refunds, onboarding documentation and communication, where queries drag on for weeks or months with limited accountability.

iKhokha's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (4.2). Customers consistently name agents such as Rahisa, Rashi Hanook, Keshnee, Adelio, Sabelo and Chris Morgan as patient, knowledgeable and willing to go the extra mile, often resolving setup, activation and integration queries within minutes.

The most common complaint about iKhokha, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (2.8). While call centre agents often respond quickly, escalated issues frequently stall. Customers report unanswered emails for days or weeks, ignored callback requests, agents denying prior conversations, and complaints bouncing between departments without clear ownership.

iKhokha scores 3.1 out of 5 on Hellopeter's AI analysis of service quality in Payments & Fintech, compared to the Payments & Fintech industry average of 2.6. Their strongest theme is Customer Support (4); their weakest is Fees & Billing (2.2). The top AI-rated Payments & Fintech business on Hellopeter is Float (4). How is the AI Score calculated? →

iKhokha has a TrustIndex of 10 out of 10 on Hellopeter, based on 1,306 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 3 hours 1 min. Hellopeter has tracked iKhokha across 18,104 total reviews. How is the TrustIndex calculated? →