Scores reflect the Overall AI Score for each category
Based on recent customer reviews, iKhokha delivers a strongly polarised customer experience. Frontline agents consistently receive glowing praise for patience, friendliness, and efficiency, driving a high Customer Service score (4.3). However, a recurring pattern of delayed payouts, withheld funds, and protracted refund processes significantly undermines trust and financial reliability, pulling Billing, Payments & Financial Accuracy (2.7) and Communication & Responsiveness (2.9) well below the standard set by its best agents.
Top Strengths:
- •Customer Service & Professional Guidance: Customers consistently name individual agents such as Sabelo, Keshnee, Claudel, and Rashi as exceptionally patient, friendly, and knowledgeable. Many describe receiving step-by-step guidance that resolved issues within minutes.
Replied to 13% of negative reviews
Typically takes less than 40m to reply
TrustIndex
9.5
Score
Ranking
#3
in Financial Services
Avg Reply
319
Hours
NPS Score
60
Recommended: Very Likely
Replied to 13% of negative reviews
Typically takes less than 40m to reply
Apr '25 - Mar '26
Recent reviews (2,980)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Pathetic
Deduction taken off my transactions never credited to cash advance. No response to emails asking them to investigate. Really pathetic!
1 reviews | Active since Jan 2020
Pathetic
Deduction taken off my transactions never credited to cash advance. No response to emails asking them to investigate. Really pathetic!
1 reviews | Active since Jan 2020
Is ikhokha SERIOUS ABOUT BUSINESS IN SA? Why DO THEY TREAT CUSTOMERS LIKE SH**?
What an incredibly complicated company to deal with After sending several emails in the beginning of February, I finally got a response that I should not be contacting support@***xx (HOW THE F*** Would one get this from a crystal ball?) But that you should be contacting onboarding@*** As your registration is incomplete! After sending several emails to onboarding@***xx You finally get a response asking you if you want to pursue your account???? This company has no idea of customer service! This company obviously does not have to grow! This company is not treating customers and potential customers as well!
1 reviews | Active since Jan 2020
Is ikhokha SERIOUS ABOUT BUSINESS IN SA? Why DO THEY TREAT CUSTOMERS LIKE SH**?
What an incredibly complicated company to deal with After sending several emails in the beginning of February, I finally got a response that I should not be contacting support@***xx (HOW THE F*** Would one get this from a crystal ball?) But that you should be contacting onboarding@*** As your registration is incomplete! After sending several emails to onboarding@***xx You finally get a response asking you if you want to pursue your account???? This company has no idea of customer service! This company obviously does not have to grow! This company is not treating customers and potential customers as well!
1 reviews | Active since Jan 2020
Amazing support from Rashi Hanook
Please give Rashi Hanook a raise! He was incredibly patient and helpful while guiding me through the website payment integration. I learned a lot about improvements I hadn’t even noticed, thanks to his guidance. I’m very grateful for his support, thank you once again, Rashi!
1 reviews | Active since Jan 2020
Amazing support from Rashi Hanook
Please give Rashi Hanook a raise! He was incredibly patient and helpful while guiding me through the website payment integration. I learned a lot about improvements I hadn’t even noticed, thanks to his guidance. I’m very grateful for his support, thank you once again, Rashi!
1 reviews | Active since Jan 2020
Convenient way of accepting payments
I have the tap on phone option for my clients. Although I had some issues to start with, the call center agent took me through it step by step to fix it and get it sortes. Thanks
1 reviews | Active since Jan 2020
Convenient way of accepting payments
I have the tap on phone option for my clients. Although I had some issues to start with, the call center agent took me through it step by step to fix it and get it sortes. Thanks
1 reviews | Active since Jan 2020
Since day one of our relationship with Usponono(My IK Machine) is treating me like a King
Since day one of our relationship with Usponono(My IK Machine) is treating me like a King. Even referred my friends to join the cruze. The support team is always on the assist mode whenever I give a shout. For example 15min ago I was experiencing a slight problem with my machine and Teniel assisted me in less than 20minutes without any hussels. Ikhokha is my everyday savior. Thank you Mthokozisi Emmanuel Vilakazi ([email protected])
1 reviews | Active since Jan 2020
Since day one of our relationship with Usponono(My IK Machine) is treating me like a King
Since day one of our relationship with Usponono(My IK Machine) is treating me like a King. Even referred my friends to join the cruze. The support team is always on the assist mode whenever I give a shout. For example 15min ago I was experiencing a slight problem with my machine and Teniel assisted me in less than 20minutes without any hussels. Ikhokha is my everyday savior. Thank you Mthokozisi Emmanuel Vilakazi ([email protected])
1 reviews | Active since Jan 2020
Tap and customer service unreliable!
Tap on phone function is very unreliable and the agent I am dealing with luanda shabalala takes days to reply to an email and when he does he just asks if there is still a problem even though I said in the previous mail its not working. Over a week and no resolution.
1 reviews | Active since Jan 2020
Tap and customer service unreliable!
Tap on phone function is very unreliable and the agent I am dealing with luanda shabalala takes days to reply to an email and when he does he just asks if there is still a problem even though I said in the previous mail its not working. Over a week and no resolution.
1 reviews | Active since Jan 2020
I register a complai...
I register a complaint and in minutes somevody was ready to assist me possitively
1 reviews | Active since Jan 2020
I register a complai...
I register a complaint and in minutes somevody was ready to assist me possitively