FV
Fyko van der Molen
Active since Aug 2024
13
Reviews
0
Industries
Reviews
13 reviews1 month ago
PayFast Refund Never!
I made an online purchase from a merchant and paid R929 through Payfast. The merchant encountered a difficulty with fulfilling the order so he kindly returned the payment of R929 to Payfast two days later. I wait several days for the credit to arrive on my credit card, but I wait in vain. So I contact Payfast and ask "Where be my money?" I get a whole page of gobblede**** from Fatima Salie I must get it from the merchant. The merchant has now returned payment to Payfast, so his hands are clean, Payfast accepts the refund from the merchant so id R929 richer. Payfast refuses to refund me because that's not in their business model Avoid using these guys if there's the slightest chance of your purchase being unsuccessful. They are outright *******
1 reply
1 month ago
This Is How the Pros Do It.
This is the model for others to follow. They didn't claim to have the item on hand but acquired it the same day, though too late for shipping on day 1. So shipping happened on day 2 and ,with an extra day needed for road transport to Cape Town, delivery on day 4. All fine because they kept the information flow going and we knew at all times what was happening. Well done.
0 replies
1 month ago
Make FirstShop you absolute LAST shop.
Another utterly useless bunch of clowns. You order, you pay, you wait and wait and wait. The tracker claims a delivery date which comes and goes while it also announces that nothing has been shipped (and may in fact never be shipped)
1 reply
1 month ago
Nobody's Home at Toolcraft Online
Initially it looks like any online shop - you places your order and you pays your money. You even get an acknowledgement email. But that's it. After that total radio silence. Your account shows that the order is "fulfilled". But you receive nothing, no emails, no texts, and above all, no delivery. You emails every available address - zilch. You go to the WhatsApp robot = the robot responds that Mr X will contact you shortly, but Mr X is either dead or AWOL. You phone - nobody has ever heard of you, and anyway what's an online shop? they ask So you kiss your money goodbye and go back to Adendorff, where they're alive and well and wide awake.
0 replies
4 months ago
Micro Robotics - Be very, very careful.
We purchased 50 voltage regulators which were quoted and invoiced as being controlled by a well known and respected industry standard chip. The product delivered however was equipped with a cheap alternative that does not and can never function. All 50 items are completely and utterly useless for any purpose whatsoever. They will simply never work. Johan Conradie of Micro Robotics regrets the ***** up but declines to make good.
0 replies
7 months ago
Incommunicado Once the Deal is Done
I ordered online a quantity of electric wire. The order was handled most efficiently and delivered a day earlier than forecast. Excellent! However it was immediately apparent that, while the product label agreed with that which was ordered, the product in the package didn't match the label - it was a higher grade of wire that costs more than twice the price I paid. Someone had mislabeled the cable and the mistake could only be expensive for a seller somewhere up the line. I immediately emailed Stemar with the suggestion that they check whether they weren't selling their stock at a loss. I also offered to return what they'd sent me, the packs being pristine and unopened. I waited in vain for any response. A few days later, thinking they might not understand what I'd previously reported, I sent the manufacturers specification for the cable sent versus the cable ordered. With documentary proof. The cable they sent contained more than twice the copper that I'd paid for. No response whatsoever. If this is how they treat a client that's trying to help them, imagine the impenetrable wall of silence if you'd ever want something FROM them. Better to play it safe and buy elsewhere.
0 replies
20 months ago
A Chinese eBay vendor to avoid - survy2014
Most already know what a disaster the SA Post Office is: between 66% and 100% of parcels getting ****** - the 100% being the ones that contain even the smallest quantity of metal that can be sold as s****. The only way to get reliable delivery of eBay purchases from China is to specify that shipping is to be via Yanwen Couriers. Yanwen feeds Buffalo Couriers at the Chinese departure point and hands over to a local last miler after Customs Clearance. Delivery is within 3 weeks (up from 2 weeks of a few months ago) to your door. Yanwen is 50% more expensive than the China Post/Singapore Post that the eBay vendors seem to favour (average cost in my experience for under 1kg is US$4,50), but it's 100% reliable. You do need to tell the vendor at the time of purchase that the order is conditional upon shipping being via Yanwen. eBay makes provision for this direct messaging on the checkout page. Te problem with survy2014 is that they don't comply - they just send via China Post anyway, which means your money goes straight down the drain. Your order will take 4 weeks to reach SA Customs - and then it will disappear without trace. And if you register a complaint with survy2014 about this error on their part you get a lot of China-babble about how it's actually your fault
0 replies
22 months ago
MDS Collivery - Could be so much more.
I've come to dread deliveries by MDS Collivery. Not because their service is bad - in fact the service is great, it's the tracker that drives me mad with frustration. Since all their delivery vehicles have GPS tracking devices installed someone had the bright idea of displaying the distance between the van and the delivery address on the tracking website. They then went one step further and displayed the estimated travel time to cover that distance. Which was a huge mistake. Why? Because the driver doesn't follow a straight line to the delivery address - he follows a circuitous route intended to cover all of his scheduled destinations as efficiently as possible. And only h knows what that route is. As a result the predicted delivery time jumps ahead in leaps and bounds as the driver does his twists and turns through his delivery territory. The initial estimate of say 10:50 jumps forward and forward and forward, so you actually have no clue when he's going to arrive, but you get disappointed over and over again. That's why I don't like MDS Collivery. On the other hand, if they includes how many stops the driver needed to make BEFORE reaching your address, the whole picture would change dramatically. Imagine this: "The driver is 6,5km from your delivery address and you are 7th in line" "The driver is 7,8km from your delivery address and you are 6th in line" ............... "The diver is 1,1km from your delivery address and you are next in line" That would be infinitely more useful.
1 reply
22 months ago
FTN is the Gold Standard - Others take note, this is how it's done!
This is exactly how an online shop should be run. I placed my order at 18:30 on day one, and had it in my hand at 11:00 on day 2. Outstandingly excellent service.
1 reply
22 months ago
Afya Health Products is very, very sick
Here's the timeline: 1. Place order and pay via Payfast - instant and irreversible payment. Order and payment unacknowledged. 2. Following week check order repeatedly - says 'Pending payment'. 3. Send email pointing to payment made. No response. 4. Inquire by email as to What's happening? No response 5. Threaten to cancel if no response is forthcoming No response. 6. Cancel order - order shows cancelled on website. No response. 7. Request refund. No response. 8. Promise review on hellopeter No response. 9. Post review on hellopeter
1 reply
Review Distribution
5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
1 (7.6923076923076925%)
2 Star
1 (7.6923076923076925%)
1 Star
9 (69.23076923076923%)