MC
MDS Collivery
Verified Business
MC
AI Review Summary
Based on recent customer reviews, MDS Collivery presents a sharply divided customer experience. Loyal clients consistently praise specific staff members and branches, highlighting responsiveness, professionalism, and a willingness to go the extra mile, particularly within the Durban team. However, a recurring theme among dissatisfied customers centres on delayed deliveries, deliveries to incorrect or non-existent addresses, and poor communication from the call centre. Customers frequently mention inconsistent information between consultants, unanswered calls and messages, and occasional rudeness from drivers, which collectively undermine confidence in the courier service experience.
Performance(last 12 months):
TrustIndex
4.3
Ranking
#32
in Transportation & Logistics
NPS Score
-17
Recommended: Unlikely
Review Distribution
2.5|17 Reviews
Jul '25 - Jun '26
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
20 May 2026, 11:13
Not just a Service Provider: A Trusted Partner
After five years of entrusting MDS Collivery with all courier and logistical requirements across a Family Group of Companies spanning legal, property, hospitality, tourism, and the wine industry, both locally and internationally, I can say without hesitation that they are in a class of their own. What sets MDS Collivery apart is not simply that they deliver. It is HOW they deliver. Their technological capabilities are genuinely impressive. From the moment a collection is booked, I am kept informed at every stage with real-time updates, proactive communication, and a platform that works exactly as promised. In an industry where technology is often an afterthought, MDS Collivery has clearly invested in getting it right, and it shows in every interaction. But what truly distinguishes this company is their extraordinary willingness to go the extra mile. And I mean this literally. Whether it is an urgent, last-minute request, a logistical challenge that seems insurmountable, a special collection or delivery arrangement, or even something as specific as sourcing and delivering a particular item to me while I am out of town, they have never once said or that it is impossible. They have even assisted with packaging when needed and special deliveries. No matter how unusual or time-sensitive the request, MDS Collivery finds a way. For a Group of Companies like ours, that operates across multiple sectors and demands a courier partner who is flexible, dependable, and creative in their problem-solving, MDS Collivery is the perfect fit! Their professionalism is consistent, their team is approachable and solution-oriented, and their fees remain competitive and fair relative to the exceptional level of service provided. Five years in, my confidence in MDS Collivery has only grown. They are not just a service provider, but a trusted partner. I recommend them unreservedly to any business or individual who values reliability, innovation, and a team that genuinely cares about getting it right: every single time. Sonet
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
20 May 2026, 11:13
Not just a Service Provider: A Trusted Partner
After five years of entrusting MDS Collivery with all courier and logistical requirements across a Family Group of Companies spanning legal, property, hospitality, tourism, and the wine industry, both locally and internationally, I can say without hesitation that they are in a class of their own. What sets MDS Collivery apart is not simply that they deliver. It is HOW they deliver. Their technological capabilities are genuinely impressive. From the moment a collection is booked, I am kept informed at every stage with real-time updates, proactive communication, and a platform that works exactly as promised. In an industry where technology is often an afterthought, MDS Collivery has clearly invested in getting it right, and it shows in every interaction. But what truly distinguishes this company is their extraordinary willingness to go the extra mile. And I mean this literally. Whether it is an urgent, last-minute request, a logistical challenge that seems insurmountable, a special collection or delivery arrangement, or even something as specific as sourcing and delivering a particular item to me while I am out of town, they have never once said or that it is impossible. They have even assisted with packaging when needed and special deliveries. No matter how unusual or time-sensitive the request, MDS Collivery finds a way. For a Group of Companies like ours, that operates across multiple sectors and demands a courier partner who is flexible, dependable, and creative in their problem-solving, MDS Collivery is the perfect fit! Their professionalism is consistent, their team is approachable and solution-oriented, and their fees remain competitive and fair relative to the exceptional level of service provided. Five years in, my confidence in MDS Collivery has only grown. They are not just a service provider, but a trusted partner. I recommend them unreservedly to any business or individual who values reliability, innovation, and a team that genuinely cares about getting it right: every single time. Sonet
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Anonymous
1 reviews | Active since Jan 2020
7 May 2026, 10:17
****mers
Collivery is ****ming customers,a one day delivery was charged and I got told it would be there in 4 to 5 days. Reason Collivery uses a 3rd party that don’t deliver the one day promise. So there I loose a job because Collivery ****med me
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Anonymous
1 reviews | Active since Jan 2020
7 May 2026, 10:17
****mers
Collivery is ****ming customers,a one day delivery was charged and I got told it would be there in 4 to 5 days. Reason Collivery uses a 3rd party that don’t deliver the one day promise. So there I loose a job because Collivery ****med me
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Anonymous
1 reviews | Active since Jan 2020
2 May 2026, 13:47
I’d like to thank the person responsible for responding to reviews
I’d like to thank the person responsible for responding to reviews. I truly appreciate the feedback and support I received regarding my parcel—thumbs up! I have my parcel. I’ll leave the 4-star rating for now, but I’m happy with the response and will continue using your services. Thank you.💪🏾
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
2 May 2026, 13:47
I’d like to thank the person responsible for responding to reviews
I’d like to thank the person responsible for responding to reviews. I truly appreciate the feedback and support I received regarding my parcel—thumbs up! I have my parcel. I’ll leave the 4-star rating for now, but I’m happy with the response and will continue using your services. Thank you.💪🏾
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Replies (0)A
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Anonymous
1 reviews | Active since Jan 2020
30 Mar 2026, 12:06
I am extremely disappointed with the service I received from MDS today
I am extremely disappointed with the service I received from MDS today. What made the experience even worse was speaking to someone who identified themselves as the Operations Manager. Instead of assisting, I was told to “beg” for them to do what was required for my delivery to be completed — this is completely unacceptable. The level of customer service, from the agent through to management, showed a clear lack of professionalism, empathy, and respect. This is not how paying customers should be treated. Axxess should seriously reconsider working with this delivery partner, as the service I experienced was poor and far below acceptable standards. Customers are not asking for favors — we are paying for a service. Please respect the value of our money and treat customers with the dignity they deserve. You can and should do better.
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Anonymous
1 reviews | Active since Jan 2020
30 Mar 2026, 12:06
I am extremely disappointed with the service I received from MDS today
I am extremely disappointed with the service I received from MDS today. What made the experience even worse was speaking to someone who identified themselves as the Operations Manager. Instead of assisting, I was told to “beg” for them to do what was required for my delivery to be completed — this is completely unacceptable. The level of customer service, from the agent through to management, showed a clear lack of professionalism, empathy, and respect. This is not how paying customers should be treated. Axxess should seriously reconsider working with this delivery partner, as the service I experienced was poor and far below acceptable standards. Customers are not asking for favors — we are paying for a service. Please respect the value of our money and treat customers with the dignity they deserve. You can and should do better.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 13:03
Best Courier in SA!!!!
Been using MDS for the past few years and can say that without doubt they are the best courier in the business. You can always get hold of who you need to and they go the extra mile every time. Amazing service!!
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Anonymous
1 reviews | Active since Jan 2020
18 Mar 2026, 13:03
Best Courier in SA!!!!
Been using MDS for the past few years and can say that without doubt they are the best courier in the business. You can always get hold of who you need to and they go the extra mile every time. Amazing service!!
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 12:57
Extremely Disappointing Service
I am very disappointed with the service from MDS Colliery regarding a parcel that was supposed to be delivered from Axxess yesterday. Yesterday the parcel was not delivered as expected. Instead, I received a call from a lady asking if the driver had contacted me, which he had not. During that call she confirmed that the parcel would definitely be delivered today. She also confirmed my address with me, and I even provided the nearest landmark to make it easier for the driver. Today I called to check on the delivery. The first consultant I spoke to told me they only service my area on Fridays. This made no sense because I was clearly told yesterday that the parcel would be delivered today. I was then transferred to a second consultant who claimed that my address is near Namibia, which is completely incorrect. The closest country to my location is Mozambique, not Namibia. Despite explaining this, I was simply told the parcel will now be delivered on Friday. What is most frustrating is that the consultants completely dismissed what their colleague told me yesterday. There seems to be a serious lack of communication within the company, and the information given to customers is inconsistent and unreliable. This level of poor service, confusion, and lack of accountability is extremely disappointing. I expected much better professionalism and coordination.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 12:57
Extremely Disappointing Service
I am very disappointed with the service from MDS Colliery regarding a parcel that was supposed to be delivered from Axxess yesterday. Yesterday the parcel was not delivered as expected. Instead, I received a call from a lady asking if the driver had contacted me, which he had not. During that call she confirmed that the parcel would definitely be delivered today. She also confirmed my address with me, and I even provided the nearest landmark to make it easier for the driver. Today I called to check on the delivery. The first consultant I spoke to told me they only service my area on Fridays. This made no sense because I was clearly told yesterday that the parcel would be delivered today. I was then transferred to a second consultant who claimed that my address is near Namibia, which is completely incorrect. The closest country to my location is Mozambique, not Namibia. Despite explaining this, I was simply told the parcel will now be delivered on Friday. What is most frustrating is that the consultants completely dismissed what their colleague told me yesterday. There seems to be a serious lack of communication within the company, and the information given to customers is inconsistent and unreliable. This level of poor service, confusion, and lack of accountability is extremely disappointing. I expected much better professionalism and coordination.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Feb 2026, 09:10
Rude employee
This review concerns the rudeness of a driver and not the quality of service provided by MDS Collivery. We expected a parcel which was promptly delivered. However when the delivery vehicle was at our gate, the driver kept on hooting like crazy to catch our attention. On the delivery / waybill slip there was a phone number to contact. When confronting the driver why he blew the hooter all the time, he rep****, that it is not his problem that we have no intercom. When asked why he does not call me on the number provided on the waybill, he rep**** he had no airtime. When I said that that it is not my mistake that he has no airtime, he rep**** and shouted at me that it is not his problem, that I do not have an intercom. It is sad to see that courier companies employ such rude employees. Thus please beware of their rude drivers.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
23 Feb 2026, 09:10
Rude employee
This review concerns the rudeness of a driver and not the quality of service provided by MDS Collivery. We expected a parcel which was promptly delivered. However when the delivery vehicle was at our gate, the driver kept on hooting like crazy to catch our attention. On the delivery / waybill slip there was a phone number to contact. When confronting the driver why he blew the hooter all the time, he rep****, that it is not his problem that we have no intercom. When asked why he does not call me on the number provided on the waybill, he rep**** he had no airtime. When I said that that it is not my mistake that he has no airtime, he rep**** and shouted at me that it is not his problem, that I do not have an intercom. It is sad to see that courier companies employ such rude employees. Thus please beware of their rude drivers.
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Replies (0)