WL
Warren L
Active since Nov 2022
13
Reviews
0
Industries
Reviews
13 reviews1 month ago
NOT TREATED FAIRLY AT ALL
Their Reference 12616 Imagine, just imagine wanting to spend your money in a shop-yes, your own money. Going onto the branch after reviewing the plumb link website, finding the item then going to a branch to purchase the item Betta Tugela drop in bath with handles white 1500x700.-with handles-with handles-with handles. Then imagine when asking if the shop has the item and receiving really poor service and a don't care attitude from-let's call her Dumisile Mhlongo-and fast forward another gentleman assists to confirm they have the item(He calls to confirm with their Redhill branch that they have the actual item in stock) - restoring my belief in good service and etiquette and I am told however it needs to be picked up at the Redhill/Glen Anil Branch. Now the item I showed Dumisile was R1550 advertised on their website. Now imagine Dumisile telling me she will give me a discount of R150. Again, guess what I am thinking, perhaps we started on the wrong foot but she is now trying to correct her bad behavior. So, I pay for my item - less R150 discount - and prepare to collect it the following day feeling not so frustrated as I just received a 10% discount. Upon collection the following morning -and this is where the fun and games start -Upon collection, I review the item prior to taking delivery and guess what to my surprise it's the wrong item and what's worse the item captured was actually lower than the price of my advertised produce which meant I didn't really receive a discount of 10% This was incredibly dishonest and really not good business practice. The names of the item i received vs the item I wanted actually have a similar name and I did not see the incorrect product on the invoice. This not only goes against good business practices but is also against the Customer protection Act and treating your clients fairly which Plumb link Overport and Dumisile clearly dent give a dam about
0 replies
1 month ago
WE WONT TREAT THIS CLIENT FAIRLY AT TILE AFRICA SPRINGFIELD
I am formally raising a complaint regarding my recent purchase of bathroom fixtures. *ZAMATHULI PEARL was the salesperson* At the time of sale, I was quoted prices that I reasonably understood to be final, and I was led to believe that I was receiving a meaningful discount as I was told numerous times a discount is provided. Initial quote versus quotes printed subsequently reflected different amounts -lower - I even expressed appreciation to the staff for the discounted pricing and made it clear that I was proceeding with certain purchases specifically because of this discount. At no point did any staff member correct my understanding or inform me that VAT would still be added to the quoted prices, or that the discount was not as represented. The final amount charged was therefore significantly higher than what I had reasonably understood and agreed to. I made purchasing decisions based on incorrect and uncorrected information about pricing and discounts. This is exactly what the Consumer Protection Act is designed to protect against, Tile Africa should not be promoting such by their employees. In addition, I was informed that the bath mixer and handheld shower that I wanted were not available on sale even though it was clearly advertised with a red pricing in the store(I have the picture to confirm), and I was directed to an alternative and was told i will not get the ADVERTISED priced - EVEN AFTER ASKING WHY IS THE SALE PRICE THEN NOT REMOVED. . I have discussed with the store manager and found this information was not accurate, I should have been allowed to purchase the item of my choice and it was indeed on sale. These factors together resulted in me being misled during the sales process. Had I been given clear and accurate information regarding pricing, VAT, and product availability, I would not have proceeded with this purchase in the same way. Given that the items are already in the process of being installed( in particular the bath mixer which I did not want but was **** to and then purchased), I am unfortunately not able to return them, which would have been the first prize as this entire experience has been appalling to say the least, I feel that we have been totally ****med. Added to this is that I planned on purchasing most of my fixtures at MACDALE which has better and cheaper prices however your salesperson offered me lower prices and printed the quotes with prices without VAT which made the items appear cheaper on the quote as she knew i was not going to take the price as marked on the shelf. I am requesting reasonable compensation to reflect the misleading pricing and sales conduct and even having Zama refuse adding the actual product I wanted to quote that won't go with the style I am choosing. If we are unable to resolve this matter, I will escalate the complaint to the National Consumer Commission. The salesperson limited my options unfairly. Steered and pressured me by using incorrect information. This is false and misleading representations, a classic bait-and-switch tactic. Which is a completely unfair sales practice. This was raised with Neville at the store subsequently advised there is nothing that can be done - not advising staff retraining discussion or client etiquette will be done given the seriousness of the matter. The CPP and treating clients fairly was created exactly to protect people against this kind of blatant behavior as it becoming more clear people need to be pedantic and triple check prior to paying and taking their items. I would prefer to resolve this amicably and hence look forward to your response.
1 reply
5 months ago
Really Disappointed with Home Affairs
So disappointed with home affairs. I went home affairs in Durban Umgeni Road and was told my marriage status was not updated which was supposed to occure more than 5 years ago. I was advised what i need to supply for them to assist and went back on the 23.10 2024 providing them with all the necessary documentation to have this done I was informed the update will take at best 6 to 8 months to get finalized - changing my status from married to not married I subsequently went back a few times and was initially told it was not done however now am told its nots done and I have to travel to GP at my own cost to get it done at a home affair in GP. Nobody seems to be able to assist and all I get told is that I must travel to GP to get it done as there was a memo supp**** that they cant assist any long **Date 24.10.2024 at 11:37am with transaction No 2410233179759**
0 replies
5 months ago
say no to Vida E Caffè
Vida Morningside Invoice no - 1848 - Number 51) Really disappointed at Vida yesterday Purchased a ****in, banana bread and smoothie only to be left totally disappointed *Smoothie was basically ice with minimal taste *Staff puts margarine on my banana bread without asking me first. When I enquire, I was told they don't have anything else, and they will toast the bread (I later was told they freeze their products so the warm it up this way is basically just to make it appear fresh) The ****in was supposed to have nut butter on it and them didn't have nut butter. After paying I was told this and then was told there is nothing they can do and won't do. The ****in was ice cold again re-iterating the point that their stuff is kept cold and or frozen and not fresh Poor service - staff did not seem interested in engaging and answering my questions or assisting me with alternatives even after I gave them an opportunity to do so. Fortunately I have learnt from this as this branch is below par and really needs a wake up call.
1 reply
22 months ago
Really Disappointing customer service
I need help Standard Bank does not respond to communication at all or should I say, am I just being ignored? I have been unemployed for months and unfortunately email is the most economical communication method for me apart from me having a record of same. *I Fell into arrears on my accounts (Credit card and Revolving credit plan) recently after not being able to pay further yet I cannot get Standard Bank to assist with basic feedback. I was able to pay for months after not having work yet paid up to a point until all my funds ran out. *I called – given that no feedback on my comms- on the 23.7.24 @ 14:23 - 0861112807 to query if I can claim on my credit life that’s in place and I get asked by the consultant(PUMIE) “IS THERE ANYONE THAT CAN HELP” - How dare I get asked this without looking at the insurance policy on my credit card-when I am trying to query claiming. That is ludicrous. *Further to this conversation, I then spoke to a Leeandrie and was advised due to territorial limits I am unable to claim – I am ok to use the account for expenses required out of the territory but once I am retrenched,SBSA don’t try assist but tell me I can’t claim- does that make sence given I been paying almost R700 monthly. Given the above, *** I need this policy cancelled as its just extending my arrears. ***I also would like to know why I have not received feedback on my emails- below is 2 mails sent and why is staff being asked to ask people if they can get help when they calling on retrenchment insurance ***Why can I put in a request telephonically for a payment holiday on my credit card but have to complete forms for my revolvinf credit plan Information below to assist and confirm email sent. On Mon, 08 Jul 2024, 12:53 from Warren Godden <[email protected]> **follow up email due to no feedback received Warren Godden <[email protected]> 18 Jul 2024, 23:36 (13 days ago) to Card.ACD, STANDARD, me Good day To date i have not received a response to this. Please advise.
30 replies
22 months ago
Really Disappointed
I have a basic funeral policy (final expense benefit) with old mutual since 2009 which was sold to me under the premise that my premium amount will never increase Yesterday I received a policy letter stating i can now expect an increase. This does not make sense since there has been no increase since 2009 and now the increase premium does not bring about an increase in the payout amount. I was on a call with the call center however after 25 MINUTES my call cut, and I was not called back - given I already confirmed my details with the consultant and was placed on hold as the consultant could not initially assist without trying to look into the matter, it was not unreasonable to have this. I need a copy of my original signed policy that indicates the premium will potentially increase without a benefit increase and feedback on how could this policy be sold on the premise that the premium will never increase. Please also note I was advised this policy is no longer offered and I imagine due to how it was initially packaged. The first consultant I spoke to today also advised me premiums can generally increase yearly, every 5/10 years yet was unable to advise why this policy is increasing without a benefit increase and or no previous increases.
5 replies
22 months ago
Awesomeness - Thank you Marvin Sir for your approach to my query
I called into the call center (0860 60 60 60)/11.13 this AM and spoke to a gentleman named Marvin and my interaction was simply brilliant. He listened without interrupting me - shared general information and given what needed to be done, offered a call back to assist - @ the time of writing this i was on the call for almost 10 minutes after he called back without being connected to a consultant so hence my appreciation.
1 reply
25 months ago
Who Cares - Not Liberty
I am so disappointed with Liberty. I sent an email on the 5 April 2024 to amend my Bank details and this was not done - Liberty then debited my incorrect account creating an unpaid. I then called on the 3 MAY 2024,spoke with Nompulelo and requested my account details be amended and a re-debit processed and this was not done - I was however assured all was in order even though I requested numerous times for the debit to be processed - NO Manual debit was processed, and I then called again later in the week to request same without success. Today I get an email indicating my policy has not been paid and this can impact any potential claims. I have been unemployed for the past 8 months however keep my policy up to date, yet Liberty feel the need to not give a damn. MR G
1 reply
25 months ago
terrible terrible terrible checkers
Background Order Number 106 116 619A and 108 358 117A - These orders were placed in March 2024 and finalized successfully. Both previous orders in March were finalized by Chartwell Checkers. No Issues Order left from checkers Chartwell both times Fast Forward 1 MAY 2024 - Order 111581306A placed on the 60/60 app for goods being for a kids birthday party - the delivery driver caleds me to advise he is unable to deliver to designated address- reason stated that as much as he is close to the area, he cannot deliver in that specific area without getting into disciplinary warning at work-Driver further states order should have gone to fourways checkers -I asked the driver to speak to his superiors to request approval to deliver given he is in close vacinity to the delivery address and has the goods with him however the driver cancelled the order and advised goods will be taken back to store which was dispatched from Chartwell Checkers - Some goods where refrigerated and i wonder if it was reshelved. REFUND FOR PAYMENT WAS PLACED IN MY CHECKERS APP WALLET . I then Called the call centre for chekers 60/60 and spoke to Kenwell who advised he is unable to advise why the driver declined the order and indicated driver should have delivered goods - while on hold ,the call cut and Kenwell did not call me back. I called Chartwell store and explained to Kate who was standing in as store manager, my predicament and that i don't choose the store- the app does. Kate advised she will investigate and revert. I received a call from Katlego from Chartwell store who requested i reload the order which was done under Order. 11598811a - He advised that his store does deliver to my designated address I replaced the order and whatsapped Katlego who promised to revert once the goods are delivered.30 minutes later i called Katlego only to be told goods wont be delivered as he indicated the driver assigned cancelled the order.He indicated the new driver advised he cannot deliver to the address and there is nothing he can do requesting I change the delivery address to an incorrect address for the order to go to fourways checkers. I then spoke to KATE(Store manager ) and she basically advised there is nothing she can do regardless of if the driver works for the store as the deliveries are managed by outsourcing.I pleaded with her to find a solution but to no avail. REFUND DONE TO MY CHECKERS WALLET I then called checkers fourways (spoke to mcdonald - 011 317 7260)advising of my predicament to enquire if they can help - the manager mcdonald indicated he will look into matters as they dont have issues with deliveries and cannot assist without looking into the matter. Mcdonal later called me in error - forgot he had me on the phone and then proceeded to complain profusely to a 3rd party while i was on the call and listening to all he was saying about me, saying i am dictating that he must help and so much more -After listening to the call and his rude and unprofessional behaviour for 5 minutes i tried getting his attention over the phone only for him to realise his error and cut the call. I then called the checkers call centre again speaking to swetness - reference 4095642 and explained my challenge- she indicated the matter was logged and extremely poor;ly trained .She was unable to advise how long it would take for feedback to be given and after i asked for timeslines- she indicated it takes 1hr - - this being 2 hours after the issue was lodged -she then questioned why my name does not appear on the app and questions not related to my challenge i needed addressing - I then spoke to her manager- Wassim and explained the issue and he promised to get back to me - he got back to me 1.5 hours after he promissed indicating he cannot understand why the drivers did not deliver and they will be disciplined. He further asked i relog the query and give him the reference for him to follow up - I went over the issue again and advised that had been done without success and i had to make alternative arrangments - I further advised the service was atrocious and i spent the entire day and did not get answers only for checkers to try use the drivers as a scapegoat which was really disappointing. After having gone through all that,not getting help,not getting valid reason for non delivery,i have to wait 48 hours for the funds to be paid from my wallet to my bank account .. i am really dissapointed and will have to start using Pick n Pay as a service provider given checkers dont give a damn.
0 replies
31 months ago
Atrocious Service
Warren Luke Godden Email [[email protected]] Contact (078 3810596) *Email 1 Sent: 2023/10/18 3:20 PM From: Warren Godden [[email protected]] Sent: 2023/10/18 3:20 PM To: [email protected]; [email protected]. -Request put through to Absa and was not attended too - -Response on the 24 October with incorrect information from [email protected]. -Collections was included on this mail and reasons provided as i did not wish to receive embarrassing calls (Enquiry details: Loan Account 3x Warren Godden 078 3810 596. My loan account is currently in advance for 3000 rands. My repayment of R1222.48 is due by the 21st monthly. Please do not consolidate/capitalize this as the advance amount is for November and December and January instalment.(I will be depositing R700 within the next few days) Kindly note that it is important that this is adhered to as if the amount is capitalized and I am unable to pay in December 2023, my account will reflect in arrears and impact my ITC profile. Kindly respond to this mail) ** Email 2 Sent: 2023/10/24 3:06 PM From: Warren Godden [[email protected]] Sent: 2023/10/24 3:06 PM To: [email protected]; [email protected] -response from absa received on the 27 October 2023 and subsequent email sent to absa with recommendations on how to assist clients ***Email 3 Sent: 2023/10/27 2:05 PM From: Warren Godden [[email protected]] Sent: 2023/10/27 2:05 PM To: [email protected]; [email protected] - sent subsequent to me speaking and explaining the issue and received feedback I would be assisted . - To date I have not received feedback on my issue hence my complaint. Issue - absa has caused my account to reflect in arears and as such impacting my ITC adversely.I requested absa not to capitalise my advance account and advised the reasons therof and provided enough time for this to be remedied only for no feedback and now the account being handed to collections and me receiving sms notifications indicating short payment after having paid more than double for the past few months I seem to be having endless issues with this Bank and will be moving my business given this level of incompetence. I request feedback on my service request and hope to receive urgent response. Case reference: C-32019819
1 reply
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (92.3076923076923%)