Department of Home Affairs Office Durban Ethekwini (Umgeni Road)
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Department of Home Affairs Office Durban Ethekwini (Umgeni Road)
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Nkosinathi
1 reviews | Active since Nov 2021
23 Apr 2026, 19:22
Staff Incompetence and ********* Behaviour
I am writing to formally lodge a complaint regarding the ill-treatment and poor service I experienced at the Umgeni Home Affairs Office under the management of Mr Mbongeni Magagula. Sequence of events: On 21 April 2026, I visited the Umgeni Home Affairs Office to submit my divorce decree. I was assisted by Ms T. Mkhize. My documents were forwarded to Supervisor Gugu, who then instructed Ms Mkhize to contact me and request a re-submission, claiming the documents were inadequate. This was contrary to my attorney’s confirmation that the correct documents had been provided. On 23 April 2026, I personally returned to re-submit the documents. I was treated with disrespect by Supervisor Gugu, who made me wait for approximately one hour while she was in her office eating with a gentleman. When I requested to see the Manager, Mr Magagula, he escorted me to the Supervisor’s office. In Mr Magagula’s presence, the Supervisor claimed my document lacked a “Final Divorce Order” and dismissed me without assistance. My attorney subsequently contacted the Durban Magistrate’s Court, who confirmed that no Final Divorce Order is required where the divorce was concluded in the Magistrate’s Court. A Final Divorce Order is only required for divorces concluded in the High Court. Concerns: 1. The Supervisor provided incorrect legal information, causing unnecessary delay and inconvenience. 2. I was subjected to unprofessional and disrespectful treatment. 3. There appears to be a lack of training and accountability under Mr Magagula’s management. Resolution sought: I respectfully request that this matter be investigated and that appropriate disciplinary or corrective action be taken against the staff involved. I further request written confirmation of the outcome of this investigation and clarity on the correct procedure for submitting a divorce decree from the Magistrate’s Court. I trust that the Department will treat this matter with the urgency and seriousness it deserves.
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Nkosinathi
1 reviews | Active since Nov 2021
23 Apr 2026, 19:22
Staff Incompetence and ********* Behaviour
I am writing to formally lodge a complaint regarding the ill-treatment and poor service I experienced at the Umgeni Home Affairs Office under the management of Mr Mbongeni Magagula. Sequence of events: On 21 April 2026, I visited the Umgeni Home Affairs Office to submit my divorce decree. I was assisted by Ms T. Mkhize. My documents were forwarded to Supervisor Gugu, who then instructed Ms Mkhize to contact me and request a re-submission, claiming the documents were inadequate. This was contrary to my attorney’s confirmation that the correct documents had been provided. On 23 April 2026, I personally returned to re-submit the documents. I was treated with disrespect by Supervisor Gugu, who made me wait for approximately one hour while she was in her office eating with a gentleman. When I requested to see the Manager, Mr Magagula, he escorted me to the Supervisor’s office. In Mr Magagula’s presence, the Supervisor claimed my document lacked a “Final Divorce Order” and dismissed me without assistance. My attorney subsequently contacted the Durban Magistrate’s Court, who confirmed that no Final Divorce Order is required where the divorce was concluded in the Magistrate’s Court. A Final Divorce Order is only required for divorces concluded in the High Court. Concerns: 1. The Supervisor provided incorrect legal information, causing unnecessary delay and inconvenience. 2. I was subjected to unprofessional and disrespectful treatment. 3. There appears to be a lack of training and accountability under Mr Magagula’s management. Resolution sought: I respectfully request that this matter be investigated and that appropriate disciplinary or corrective action be taken against the staff involved. I further request written confirmation of the outcome of this investigation and clarity on the correct procedure for submitting a divorce decree from the Magistrate’s Court. I trust that the Department will treat this matter with the urgency and seriousness it deserves.
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Warren L
1 reviews | Active since Nov 2022
3 Jan 2026, 11:44
Really Disappointed with Home Affairs
So disappointed with home affairs. I went home affairs in Durban Umgeni Road and was told my marriage status was not updated which was supposed to occure more than 5 years ago. I was advised what i need to supply for them to assist and went back on the 23.10 2024 providing them with all the necessary documentation to have this done I was informed the update will take at best 6 to 8 months to get finalized - changing my status from married to not married I subsequently went back a few times and was initially told it was not done however now am told its nots done and I have to travel to GP at my own cost to get it done at a home affair in GP. Nobody seems to be able to assist and all I get told is that I must travel to GP to get it done as there was a memo supp**** that they cant assist any long **Date 24.10.2024 at 11:37am with transaction No 2410233179759**
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Warren L
1 reviews | Active since Nov 2022
3 Jan 2026, 11:44
Really Disappointed with Home Affairs
So disappointed with home affairs. I went home affairs in Durban Umgeni Road and was told my marriage status was not updated which was supposed to occure more than 5 years ago. I was advised what i need to supply for them to assist and went back on the 23.10 2024 providing them with all the necessary documentation to have this done I was informed the update will take at best 6 to 8 months to get finalized - changing my status from married to not married I subsequently went back a few times and was initially told it was not done however now am told its nots done and I have to travel to GP at my own cost to get it done at a home affair in GP. Nobody seems to be able to assist and all I get told is that I must travel to GP to get it done as there was a memo supp**** that they cant assist any long **Date 24.10.2024 at 11:37am with transaction No 2410233179759**
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Lelona M
1 reviews | Active since Sept 2025
15 Sept 2025, 06:32
This is a review abo...
This is a review about uMgeni Branch of out all city it is only Ethekwini uMgeni Branch where we can't make appointments while there is a guy at the gate who wants Money from us so that we can make appointments
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Lelona M
1 reviews | Active since Sept 2025
15 Sept 2025, 06:32
This is a review abo...
This is a review about uMgeni Branch of out all city it is only Ethekwini uMgeni Branch where we can't make appointments while there is a guy at the gate who wants Money from us so that we can make appointments
0
Replies (0)