Nkosinathi

Active since Nov 2021

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Reviews

8 reviews

Department of Home Affairs Office Durban Ethekwini (Umgeni Road)

4 months ago

Staff Incompetence and ********* Behaviour

I am writing to formally lodge a complaint regarding the ill-treatment and poor service I experienced at the Umgeni Home Affairs Office under the management of Mr Mbongeni Magagula. Sequence of events: On 21 April 2026, I visited the Umgeni Home Affairs Office to submit my divorce decree. I was assisted by Ms T. Mkhize. My documents were forwarded to Supervisor Gugu, who then instructed Ms Mkhize to contact me and request a re-submission, claiming the documents were inadequate. This was contrary to my attorney’s confirmation that the correct documents had been provided. On 23 April 2026, I personally returned to re-submit the documents. I was treated with disrespect by Supervisor Gugu, who made me wait for approximately one hour while she was in her office eating with a gentleman. When I requested to see the Manager, Mr Magagula, he escorted me to the Supervisor’s office. In Mr Magagula’s presence, the Supervisor claimed my document lacked a “Final Divorce Order” and dismissed me without assistance. My attorney subsequently contacted the Durban Magistrate’s Court, who confirmed that no Final Divorce Order is required where the divorce was concluded in the Magistrate’s Court. A Final Divorce Order is only required for divorces concluded in the High Court. Concerns: 1. The Supervisor provided incorrect legal information, causing unnecessary delay and inconvenience. 2. I was subjected to unprofessional and disrespectful treatment. 3. There appears to be a lack of training and accountability under Mr Magagula’s management. Resolution sought: I respectfully request that this matter be investigated and that appropriate disciplinary or corrective action be taken against the staff involved. I further request written confirmation of the outcome of this investigation and clarity on the correct procedure for submitting a divorce decree from the Magistrate’s Court. I trust that the Department will treat this matter with the urgency and seriousness it deserves.

0 replies

Morkels and Bradlows

15 months ago

Bradlows Verulam

Houghton lounge suite was purchased Dec 2023,in Bradlows Verula upon delivery faulty couches were delivered, even worse torn. It took this shop a month to exchange to Lagos lounge suite was purchased cash as well, whereby we had to hire transport and pay even a higher amount for an exchange. A year later I am still struggling for this lounge suite to be exchange which as well became faulty 6 months after purchase. Incessant calls have made to the manager to be answered by blatant ignorance and bureaucracy and red tape. Bradlows kindly uplift your lounge suite and payback my money. Appalling service, absolute disregard for CRM. It's been months and action has been taken.

0 replies

Government Employees Pension Fund (GEPF)

18 months ago

GEPF Legal Team: Insolence behavior

The GEPF Legal team's insolence and disregard for client and people in general is immensely extreme. Their elusive ways of conducting procedures purpot the the true nature they are adhering to SOP stipulated by the government. Appalling service all in all.

0 replies

Government Employees Pension Fund (GEPF)

18 months ago

Appalling Service: GEPF Legal Team

The GEPF legal team is one of the most disrespectful department handling people's claims. They do not adhere to stipulated time frames by the SOP, the audacity to send people from pillar to post making the enquirieng cumbersome. The government sector really needs new and dedicated employees that apply Batho Pele Principles when dealing and engaging with financial claims. I am deeply appalled by work ethics app**** by the GEPF's legal team pertaining the strict adherence to SOP' and SWP. 3 yrs and counting my case has not been resolved. (2021 November - to date.

0 replies

Government Employees Pension Fund (GEPF)

18 months ago

Misconduct, Arrogance and Sheer **************

Hey there, It's with heavy heart and utmost disappointment 💔 that I write this concerning my experiences with GEPF. Three long years it's been, on the brink of four now, since my pension claim was first submitted. Yet, it seems the concept of prompt service is completely lost on their legal team. Their audacity, wrapped up in tons of red tape and bureaucracy, is absolutely maddening. The sheer lack of transparent answers and feedback is extremely unprofessional 😡. It's beyond me how they can treat a client like this and still sleep at night. We need our Government to step in and take necessary actions against such ********** acts because it's the people who suffer the most. No organization should be allowed to exploit those it was designed to help.

0 replies

Government Employees Pension Fund (GEPF)

19 months ago

GEPF ORGANISATION'S APPALLINGLY DISREGARD FOR PEOPLE'S RIGHTS AND CLAIM PROCESSING.

Our Government Employment Pension Fund service is extremely appalling. They have complete disregard for SOP's, SWP's and HR Procedures and timelines adherences. My case has been sent from pillar to post and no resolution has been reached. Instead a major game of cat and mouse between departments HR, Legal, and Finance pointing fingers at each other instead of even completing transaction. Our government organisations and it's employees have lost respect for the clients and employment to such an extent that even seniors no longer have interest in their jobs. There needs to be a stern and firm application of directives within the major organizations.

0 replies

Alexander Forbes Financial Services

21 months ago

Appalling service

Appalling service, had a horrible experience. Brian Setoaba(Team Leader) and the company. This financial institution seems to only look after it's own interests instead of caring about clients. They have neglegently made error on my claim, they have resorted in avoiding me rather than have a resolution. No adherence to time frame as per company policy. What happened to Corporate Excellence. I'm dejected by the regurgitating actions they have pulled towards me.

6 replies

MiWay Insurance

58 months ago

Mzilikazi Khumalo, thank you for your meticulous assistance

Mzilikazi Khumalo, thank you for your meticulous assistance. You are such an amicable help advisor.

1 reply

Review Distribution

5 Star

1 (12.5%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

7 (87.5%)

Nkosinathi

Reviews

Staff Incompetence and ********* Behaviour

Bradlows Verulam

GEPF Legal Team: Insolence behavior

Appalling Service: GEPF Legal Team

Misconduct, Arrogance and Sheer **************

GEPF ORGANISATION'S APPALLINGLY DISREGARD FOR PEOPLE'S RIGHTS AND CLAIM PROCESSING.

Appalling service

Mzilikazi Khumalo, thank you for your meticulous assistance

Review Distribution

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