RA
Raees A
Active since Feb 2022
10
Reviews
0
Industries
Reviews
10 reviews2 months ago
Shocking Service and Complete Lack of Accountability from Inn8
I am beyond frustrated with the shocking level of service and complete disregard for communication from Inn8. In mid-September 2025, Thinus assured me that Chris and Lara would contact me to assist with moving my book. That never happened. I followed up repeatedly on 26 September, 14 October, and again on 5 December 2025 — each time being given empty promises that they would reach out. To date, nothing. The situation has only worsened. On 2 February 2026, I contacted them regarding ongoing fee reversals for (lump sum) — no response. My brokerage followed up on 10 March 2026 regarding ongoing fees — again, completely ignored. On 13 March 2026, I escalated the matter and copied Chris, Lara, and Michael directly. Read receipts confirmed the emails were seen, yet still no response. This is not just poor service — it is blatant negligence and a total lack of accountability. This level of unprofessionalism is unacceptable, especially in the financial services industry where clients’ interests should be a priority. I expect immediate engagement and a clear resolution to this matter.
1 reply
2 months ago
Shocking Service and Complete Lack of Accountability from Inn8
Although this complaint is address to INN8 - it would be completely necessary to address it here as all their email addresses are Stanlib. I am beyond frustrated with the shocking level of service and complete disregard for communication from Inn8. In mid-September 2025, Thinus assured me that Chris and Lara would contact me to assist with moving my book. That never happened. I followed up repeatedly on 26 September, 14 October, and again on 5 December 2025 — each time being given empty promises that they would reach out. To date, nothing. The situation has only worsened. On 2 February 2026, I contacted them regarding ongoing fee reversals (lump sum) — no response. My brokerage followed up on 10 March 2026 regarding ongoing fees — again, completely ignored. On 13 March 2026, I escalated the matter and copied Chris, Lara, and Michael directly. Read receipts confirmed the emails were seen, yet still no response. This is not just poor service — it is blatant negligence and a total lack of accountability. This level of unprofessionalism is unacceptable, especially in the financial services industry where clients’ interests should be a priority. I expect immediate engagement and a clear resolution to this matter.
1 reply
6 months ago
Ongoing Negligence, Delays & Unresolved Issues at Inn8 / Stanlib
I am lodging this complaint to highlight the ongoing service failures, negligence, and unacceptable delays my client and I have experienced with Inn8/Stanlib. On 29 October, we initiated a withdrawal on behalf of my client. As of today, more than a month later, the matter is still unresolved. I have had to call Inn8 four times in one day just to get an update. Despite repeated promises of call-backs, none were received. During my fourth call (Reference 303672), I was informed that a system fault had occurred and that Inn8 only app**** for the required tax directive 36 days after the withdrawal process began. This delay was entirely due to their internal system failure, not ours. Clients should not be subjected to this level of inefficiency. The lack of accountability and communication has become a recurring issue. I have advised my client to document any financial losses or damages suffered during this period, as these may be taken up at the relevant tribunal. No client should bear losses caused by administrative negligence. This is not an isolated incident. I have been waiting 79 days for Inn8 to follow up regarding the migration of my book—still no contact. I previously raised concerns about negligence and dishonest practices within the Inn8 group. While acknowledgement was given and solutions were promised, 45 days later none of these commitments have been honoured. To add to this, several of my client transfers have remained outstanding for nearly 10 months. The repeated delays, lack of communication, and failure to resolve basic operational matters have made it extremely difficult to continue defending or recommending this platform to clients. I am sharing this publicly so other clients and advisers are aware of the challenges faced, and so that Inn8/Stanlib may finally address these ongoing issues with the seriousness they deserve.
0 replies
9 months ago
INN8 – An Unbelievable Display of Incompetence at Every Level
As a financial planner, I’ve had my fair share of challenges with various product providers, but nothing comes close to the sheer inefficiency and poor service delivery I’ve experienced with INN8. It’s honestly difficult to express just how appalling the service is without sounding exaggerated—yet everything I write here is based on personal experience over several months. Let’s start with the basics: I’ve spent countless hours emailing, calling, and meeting with INN8 staff—trying to conclude straightforward transactions. These weren’t complicated matters, yet even with continuous follow-ups and escalations to team leaders, their managers, and eventually the operations manager (Chris Cronje), progress remained painfully slow or non-existent. Chris Cronje himself has made promises which ultimately amounted to nothing. His word means very little, and I caution anyone against relying on what he says. The operational staff are equally disappointing. Emails are routinely ignored or misunderstood. Responses often indicate they haven’t even read the full context of the communication. They regularly claim to follow up with providers, but once feedback is received, they seem directionless and incapable of progressing the matter logically. To illustrate the dysfunction: I have two sisters who invested identical amounts on the same day in the same fund—and yet their fund values differed just days later. How is that even possible? In another case, I was told to delay a client’s withdrawal while INN8 "cleared an error"—only to later be told there was no error to begin with. This cost the client out of the fund. And its costing me R600 a month of no on going fee A client sent in signed forms weeks in advance. INN8 took weeks after that just to forward them to the transferring provider. They constantly blame delays on their peers. So, I took the initiative and called the peer provider myself—only to learn that for six months, INN8 had been emailing the wrong address and using member numbers instead of policy numbers to identify clients. And this was on a case “attended” by five senior representatives and multiple management personal. On that very same day, I was copied in a request where INN8 emailed a unit trust servicing address asking for retirement annuity (section 14) documents—confusing two entirely different products. This level of error is unacceptable for any financial services provider, let alone one that claims to offer digital investment platform. In the case I’m referring to here, a transaction that should take no more than 180 days has gone nowhere. INN8 managed to complete only the first stage—submitting a single form. This was despite escalations and so-called “direct servicing” by their team lead. It amazes me how I’ve had so many personal dealings with this company across simple transactions, and collectively they’ve all failed to reach completion. INN8 is, without question, the worst financial services provider I’ve worked with in the industry. They need to be held accountable for the harm caused to clients and the time wasted by professionals like myself who are simply trying to get things done. Avoid them at all costs.
1 reply
9 months ago
INN8 – An Unbelievable Display of Incompetence at Every Level
As a financial planner, I’ve had my fair share of challenges with various product providers, but nothing comes close to the sheer inefficiency and poor service delivery I’ve experienced with INN8. It’s honestly difficult to express just how appalling the service is without sounding exaggerated—yet everything I write here is based on personal experience over several months. Let’s start with the basics: I’ve spent countless hours emailing, calling, and meeting with INN8 staff—trying to conclude straightforward transactions. These weren’t complicated matters, yet even with continuous follow-ups and escalations to team leaders, their managers, and eventually the operations manager (Chris Cronje), progress remained painfully slow or non-existent. Chris Cronje himself has made promises which ultimately amounted to nothing. His word means very little, and I caution anyone against relying on what he says. The operational staff are equally disappointing. Emails are routinely ignored or misunderstood. Responses often indicate they haven’t even read the full context of the communication. They regularly claim to follow up with providers, but once feedback is received, they seem directionless and incapable of progressing the matter logically. To illustrate the dysfunction: I have two sisters who invested identical amounts on the same day in the same fund—and yet their fund values differed just days later. How is that even possible? In another case, I was told to delay a client’s withdrawal while INN8 "cleared an error"—only to later be told there was no error to begin with. This cost the client out of the fund. And its costing me R600 a month of no on going fee A client sent in signed forms weeks in advance. INN8 took weeks after that just to forward them to the transferring provider. They constantly blame delays on their peers. So, I took the initiative and called the peer provider myself—only to learn that for six months, INN8 had been emailing the wrong address and using member numbers instead of policy numbers to identify clients. And this was on a case “attended” by five senior representatives and multiple management personal. On that very same day, I was copied in a request where INN8 emailed a unit trust servicing address asking for retirement annuity (section 14) documents—confusing two entirely different products. This level of error is unacceptable for any financial services provider, let alone one that claims to offer digital investment platform. In the case I’m referring to here, a transaction that should take no more than 180 days has gone nowhere. INN8 managed to complete only the first stage—submitting a single form. This was despite escalations and so-called “direct servicing” by their team lead. It amazes me how I’ve had so many personal dealings with this company across simple transactions, and collectively they’ve all failed to reach completion. INN8 is, without question, the worst financial services provider I’ve worked with in the industry. They need to be held accountable for the harm caused to clients and the time wasted by professionals like myself who are simply trying to get things done. Avoid them at all costs.
0 replies
9 months ago
INN8 – An Unbelievable Display of Incompetence at Every Level
As a financial planner, I’ve had my fair share of challenges with various product providers, but nothing comes close to the sheer inefficiency and poor service delivery I’ve experienced with INN8. It’s honestly difficult to express just how appalling the service is without sounding exaggerated—yet everything I write here is based on personal experience over several months. Let’s start with the basics: I’ve spent countless hours emailing, calling, and meeting with INN8 staff—trying to conclude straightforward transactions. These weren’t complicated matters, yet even with continuous follow-ups and escalations to team leaders, their managers, and eventually the operations manager (Chris Cronje), progress remained painfully slow or non-existent. Chris Cronje himself has made promises which ultimately amounted to nothing. His word means very little, and I caution anyone against relying on what he says. The operational staff are equally disappointing. Emails are routinely ignored or misunderstood. Responses often indicate they haven’t even read the full context of the communication. They regularly claim to follow up with providers, but once feedback is received, they seem directionless and incapable of progressing the matter logically. To illustrate the dysfunction: I have two sisters who invested identical amounts on the same day in the same fund—and yet their fund values differed just days later. How is that even possible? In another case, I was told to delay a client’s withdrawal while INN8 "cleared an error"—only to later be told there was no error to begin with. This cost the client out of the fund. And its costing me R600 a month of no on going fee A client sent in signed forms weeks in advance. INN8 took weeks after that just to forward them to the transferring provider. They constantly blame delays on their peers. So, I took the initiative and called the peer provider myself—only to learn that for six months, INN8 had been emailing the wrong address and using member numbers instead of policy numbers to identify clients. And this was on a case “attended” by five senior representatives and multiple management personal. On that very same day, I was copied in a request where INN8 emailed a unit trust servicing address asking for retirement annuity (section 14) documents—confusing two entirely different products. This level of error is unacceptable for any financial services provider, let alone one that claims to offer digital investment platform. In the case I’m referring to here, a transaction that should take no more than 180 days has gone nowhere. INN8 managed to complete only the first stage—submitting a single form. This was despite escalations and so-called “direct servicing” by their team lead. It amazes me how I’ve had so many personal dealings with this company across simple transactions, and collectively they’ve all failed to reach completion. INN8 is, without question, the worst financial services provider I’ve worked with in the industry. They need to be held accountable for the harm caused to clients and the time wasted by professionals like myself who are simply trying to get things done. Avoid them at all costs.
1 reply
9 months ago
Outstanding Service from Allan Gray – A Benchmark in the Industry
I've been consistently impressed by the exceptional service I’ve received from Allan Gray. Their punctuality is unmatched — whether it's processing documents, responding to queries, or following up on outstanding requirements, they’re always on top of it and never miss a beat. One of the things I appreciate most is how quick and easy it is to get in touch with an agent. There’s no waiting time, no endless menu options, just prompt, direct access to someone who is ready to help. And not just anyone — every agent I’ve spoken to is knowledgeable, efficient, and genuinely helpful. It's clear they know their stuff, and it shows in every interaction. The politeness and professionalism over the phone is also worth mentioning. It’s refreshing to deal with a company that values client service this much — the follow-ups, the clarity, and the tone all make for a seamless experience. And of course, when you combine this top-tier service with strong investment returns and competitive fees, the question really becomes: who wouldn’t want to deal with Allan Gray? Highly recommended for anyone who values both results and exceptional service.
1 reply
12 months ago
Extremely Frustrating Experience with Inn8 – Stay Away if You Value Your Clients
Inn8 markets itself as a platform that will “free up your time to do what you do best: advise clients.” Unfortunately, my experience has been the complete opposite. Every aspect of dealing with Inn8 is slow, inefficient, and unnecessarily complicated. The investment process is drawn out, and even something as basic as a withdrawal takes far too long. One has to wait around 10 days just to get pricing before even being able to submit a withdrawal instruction – an unacceptable delay in any professional financial environment. To make matters worse, the support staff often provide conflicting and incorrect information, which only adds to the delays and confusion. Instead of freeing up time, Inn8 causes frustration, inefficiency, and reputational risk. If you value your client relationships and professional credibility, stay far away from Inn8. This platform does the opposite of what it promises.
0 replies
14 months ago
I dealt with Zolani after a frustrating morning with my mails not working
I dealt with Zolani after a frustrating morning with my mails not working. He managed to resolve the issue within 6 minutes
1 reply
52 months ago
Wolves of Ramsey avenue
UNLAWFUL BUSINESS PRACTICE!!! I designed a bathroom together with my plumber on 3rd of February . We settled on a price and duties he would fulfil. One of those duties was to supply and install waterproofing. I purchased goods at Pulse Tiles Overport a week after the plumber installed new pipes. A week later (after my room emptied) I noticed that I have unused goods such as waterproofing and 4 other items that I haven’t asked for. I went to pulse tiles to get a “credit note” (which is a rigmarole on its own merit as you have to drive back and fourth to and from dispatch to showroom). I declined to take more items as my bathroom is complete and asked for a refund. The manager Emam Gany advised me that they have policies and don’t do refunds. And I advised Emam that the salesman Alton Munsami added items to my quote without my consent which is what I’m returning. Although they have “policies” that are contrary to the consumer protection act i told Emam I have no intention of returning items for my own money back, I’m returning the items because I haven’t requested them, maybe Alton was uncertain?. He continued to defend his “no return policy” to which I have elaborated to Emam that by adding items to my quote without my consent is fraud ! His reaction was to stand up, stick his face in mine asking “what you going to do about it !” . I was so confused, I didn’t know if this elderly man was trying to square off with me or threaten me?. He eventually went lengths trying to mitigate the point on fraud. Contacting the salesman Alton via telecom to which he responded “You did ask for waterproofing” and “check the cameras and see”. Emam handed me the phone and I asked Elton if I had specifically asked for waterproofing to which he responded “I don’t know, I don’t remember, it was a long time ago” . After an awkward and embarrassing wait I was refunded (a good few rands short) but I was not willing to wait to give anyone a math lesson on two items. Although this compliant construct is around fraud. There are other factors that I would refrain from Pulse Tiles Overport such as :- - No money refund (irrespective of they own 7 day return policy) (against consumer protection act) - They credit note business structure ( you have to store the items you wish to exchange once you’re ready to exchange it) - Service (I requested a product from Emam I intended buying at a competitor. I thought pulse would appreciate my loyalty. He sent me an invoice. I have reminded him on two occasions at the showroom to which he responded “I’ll call you in half an hour”. 8 days later contacted the competitor and got product within one business day.
1 reply
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (80%)