Based on recent customer reviews, HOSTAFRICA delivers an exceptionally strong customer support experience, with named agents like Zolani, Tomiwa, and Kizito consistently praised for patience, professionalism, and technical expertise. The business scores highest on Customer Service & Support Quality (4.7) and Communication & Responsiveness (4.2), while Billing, Contracts & Account Management (3.5) and Network Reliability (4.0) show room for improvement based on recurring friction points.
Top Strengths:
- •Customer Service & Support Quality: Named agents like Zolani M., Tomiwa, and Kizito are consistently praised for patience, technical knowledge, and going above and beyond. Customers frequently describe single-interaction resolutions and proactive phone callbacks.
TrustIndex
9.1
Score
Avg Reply
32
Hours
NPS Score
88
Recommended: Very Likely
Apr '25 - Mar '26
Recent reviews (236)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Assistance on ticket logged
I logged a ticket and in less than 30 minutes Zolani had responded, he was so kind and patient whilst assisting me with setting up my emails. I am so impressed with Host Africa's service and I will recommend it to my other industry associates. Ticket number:#9443457
1 reviews | Active since Jan 2020
Assistance on ticket logged
I logged a ticket and in less than 30 minutes Zolani had responded, he was so kind and patient whilst assisting me with setting up my emails. I am so impressed with Host Africa's service and I will recommend it to my other industry associates. Ticket number:#9443457
1 reviews | Active since Jan 2020
I had an IP blacklisting issues
I had an IP blacklisting issues. Apollo AI tried. Fumbled a bit was gracious to connect me immediately to a human support person. A guy named Tomiwa sorted in without much ceremony and informed me why the IP address had been blacklisted. ⭐⭐⭐⭐⭐
1 reviews | Active since Jan 2020
I had an IP blacklisting issues
I had an IP blacklisting issues. Apollo AI tried. Fumbled a bit was gracious to connect me immediately to a human support person. A guy named Tomiwa sorted in without much ceremony and informed me why the IP address had been blacklisted. ⭐⭐⭐⭐⭐
1 reviews | Active since Jan 2020
Tomiwa the agent pro...
Tomiwa the agent promptly assisted and I received good service.
1 reviews | Active since Jan 2020
Tomiwa the agent pro...
Tomiwa the agent promptly assisted and I received good service.
1 reviews | Active since Jan 2020
100% Satisfied with Service
Ticket number #0376856 was successfully resolved with the exceptional service from Zolani M. He truly went out of his way to ensure I understood every step and made sure i had no other open enquiries. He was friendly, kind and patient throughout the process. 100% satisfied with the service.
1 reviews | Active since Jan 2020
100% Satisfied with Service
Ticket number #0376856 was successfully resolved with the exceptional service from Zolani M. He truly went out of his way to ensure I understood every step and made sure i had no other open enquiries. He was friendly, kind and patient throughout the process. 100% satisfied with the service.