

Allan Gray
Based on recent customer reviews, Allan Gray receives sharply divided feedback. Customers consistently mention frustration with slow withdrawal and pension processing, repeated administrative errors, and difficulty updating personal details, with a recurring theme of poor follow-up and patronising consultant responses. Several investors raise concerns about transparency around endowment restriction rules and lock-in periods. On the positive side, a recurring theme is praise for specific consultants such as Kwanele Dlomo, with clients highlighting professionalism, patience, and knowledgeable agents who deliver smooth investment experiences and strong service.
Replied to 100% of negative reviews
Reply time on negative reviews: 20h 19m
TrustIndex
4
Ranking
#193
in Financial Services
Reply Time
27h 25m
Replied to 100% of negative reviews
Reply time on negative reviews: 20h 19m
Based on recent customer reviews, Allan Gray receives sharply divided feedback. Customers consistently mention frustration with slow withdrawal and pension processing, repeated administrative errors, and difficulty updating personal details, with a recurring theme of poor follow-up and patronising consultant responses. Several investors raise concerns about transparency around endowment restriction rules and lock-in periods. On the positive side, a recurring theme is praise for specific consultants such as Kwanele Dlomo, with clients highlighting professionalism, patience, and knowledgeable agents who deliver smooth investment experiences and strong service.
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Allan Gray has a TrustIndex of 4 out of 10 on Hellopeter, based on 18 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 20 hours 19 min. Hellopeter has tracked Allan Gray across 201 total reviews. How is the TrustIndex calculated? →
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