K
Karin
1 reviews | Active since Sept 2023
02 Apr 2026, 11:15
Incompetence and Unaccusable seniors/management
Worst Customer Service from *********** Consultants prematurely answering emails and being patronizing. Not being allowed to speak to senior personnel of management. Not being cc'd in correspondence that resulted in more than 6-month delay and having to open Ombudsman complaint. Are you not willing to pay for competent employees anymore or also chasing BEEE compliance or merit?????
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Replies (2)0
Replies (2)
Allan Gray's replyOfficial
02 Apr 2026, 15:45Dear Karin
Thank you for your comment.
I have attempted to contact you, however, have unfortunately been unsuccessful in reaching you.
Kindly provide me with a convenient time to contact you to discuss your concerns.
Please do not hesitate to contact me on ***.
Yours sincerely
Jaimie van den Berg | Client Relationship Manager
Thank you for your comment.
I have attempted to contact you, however, have unfortunately been unsuccessful in reaching you.
Kindly provide me with a convenient time to contact you to discuss your concerns.
Please do not hesitate to contact me on ***.
Yours sincerely
Jaimie van den Berg | Client Relationship Manager
Best regards,
Allan Gray's reply02 Apr 2026, 15:45
Official
Dear Karin
Thank you for your comment.
I have attempted to contact you, however, have unfortunately been unsuccessful in reaching you.
Kindly provide me with a convenient time to contact you to discuss your concerns.
Please do not hesitate to contact me on ***.
Yours sincerely
Jaimie van den Berg | Client Relationship Manager
Thank you for your comment.
I have attempted to contact you, however, have unfortunately been unsuccessful in reaching you.
Kindly provide me with a convenient time to contact you to discuss your concerns.
Please do not hesitate to contact me on ***.
Yours sincerely
Jaimie van den Berg | Client Relationship Manager
Best regards,
Allan Gray's replyOfficial
08 Apr 2026, 17:06Dear Karin
Thank you for providing us with the opportunity to discuss the concerns you raised.
We sincerely apologise for your recent experience and trust that our discussions have restored your confidence.
We remain committed to upholding the highest servicing standards.
Kind regards
Jaimie van den Berg | Client Relationship Manager
Thank you for providing us with the opportunity to discuss the concerns you raised.
We sincerely apologise for your recent experience and trust that our discussions have restored your confidence.
We remain committed to upholding the highest servicing standards.
Kind regards
Jaimie van den Berg | Client Relationship Manager
Best regards,
Allan Gray's reply08 Apr 2026, 17:06
Official
Dear Karin
Thank you for providing us with the opportunity to discuss the concerns you raised.
We sincerely apologise for your recent experience and trust that our discussions have restored your confidence.
We remain committed to upholding the highest servicing standards.
Kind regards
Jaimie van den Berg | Client Relationship Manager
Thank you for providing us with the opportunity to discuss the concerns you raised.
We sincerely apologise for your recent experience and trust that our discussions have restored your confidence.
We remain committed to upholding the highest servicing standards.
Kind regards
Jaimie van den Berg | Client Relationship Manager
Best regards,