NR
Natasha R
1 reviews | Active since Mar 2026
06 Mar 2026, 09:26
Delays and delays and priorities.
Absolutely no professionalism, did a withdrawal exactly 5 days ago and no one can explain why the delay, same old blanket responses. 2 colleges of mine withdrew after me and their withdrawals has been completed within 5 days but apparently the procedure applies to everyone. Very disgusted after wanting to open more investments with them.
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Allan Gray's replyOfficial
06 Mar 2026, 14:21Dear Natasha R
Thank you for reaching out regarding your recent interactions with us.
We sincerely apologise for the confusion and inconsistent information you received, as this did not reflect the service standards we strive to uphold.
I trust that the feedback provided has offered clarity on the status of your instruction.
We value your feedback and are committed to restoring your confidence in our service.
Yours sincerely
Sue Naidoo | Client Relationship Manager
Thank you for reaching out regarding your recent interactions with us.
We sincerely apologise for the confusion and inconsistent information you received, as this did not reflect the service standards we strive to uphold.
I trust that the feedback provided has offered clarity on the status of your instruction.
We value your feedback and are committed to restoring your confidence in our service.
Yours sincerely
Sue Naidoo | Client Relationship Manager
Best regards,
Allan Gray's reply06 Mar 2026, 14:21
Official
Dear Natasha R
Thank you for reaching out regarding your recent interactions with us.
We sincerely apologise for the confusion and inconsistent information you received, as this did not reflect the service standards we strive to uphold.
I trust that the feedback provided has offered clarity on the status of your instruction.
We value your feedback and are committed to restoring your confidence in our service.
Yours sincerely
Sue Naidoo | Client Relationship Manager
Thank you for reaching out regarding your recent interactions with us.
We sincerely apologise for the confusion and inconsistent information you received, as this did not reflect the service standards we strive to uphold.
I trust that the feedback provided has offered clarity on the status of your instruction.
We value your feedback and are committed to restoring your confidence in our service.
Yours sincerely
Sue Naidoo | Client Relationship Manager
Best regards,