PN
Penny N
Active since Jun 2009
13
Reviews
0
Industries
Reviews
13 reviews4 months ago
All round great holiday.
Holiday to Cambodia and Vietnam in Nov 2025 was great. Consultants were very helpful. Hotels in very good locations. Close to markets and night life. Itinerary was good as well. Will definitely travel with them again.
0 replies
8 months ago
NOT HONORING THEIR DEALS - PATHETIC SERVICE FROM CONSULTANT
Having quite an annoying week with Estee Lauder. Firstly , received an email that clearly states a further 10% off of the 30% special and EL are refusing to acknowledge that. Then today I placed an order, paid for it, provided proof to the consultant that the money was indeed deducted off my credit card but no email received indicating products were paid for, and she explained that it was a system glitch and that I will be refunded within 10 working days, instead of providing me with the products. In the meantime, the sale will be over and I would've lost out on the special. Point being, if I have paid for the products and shown proof, why can I not just get what I paid for? Why oh why is this such an issue? The consultant, like a robot, keept saying system glitch 😡😡
0 replies
23 months ago
DON'T GET TRAVEL INSURANCE VIA ALLIANZ
This company finds every excuse not to pay a client. Did an overseas holiday recently and the luggage wheels were damaged due to cobblestoned streets. Unfortunately, not having data or access to WiFi, I could not report it immediately (I was assured by my travel agent that we will have WiFi on the bus etc, so I didn't need expensive international roaming, but that's a story for another day). A week later when I got home, it was reported and they are refusing to pay as it was not reported immediately. Using a technicality to get out of paying for a claim. This is so frustrating as I am claiming so much less than the amount that the luggage is covered for, but they are being adamant that the will not pay. My advise, use any other company for travel insurance except Allianz.
0 replies
33 months ago
REVERSAL OF FUNDS - SERVICE IS PATHETIC & DISGUSTING
So I have been a loyal FNB customer for over 35 years. Yes I have had a few run-ins, but nothing so major as this. I have erroneously EFT'd a huge amount of money into the wrong account and now, 3 working days later, FNB still hasn't assisted me. I have completed the necessary form as soon as I found out the error and emailed them immediately. I chatted to so many consultants via secure chat (mostly *********** individuals), visited a branch, contacted them on Facebook, yet here I sit, not knowing what is going on. They simply push you from pillar and nobody can seem to help. The stress is that I am afraid that the account the money went into might be active and thus the money can be withdrawn and I then have no hope of getting it back. I have expressed this vehemently on secure-chat, at the branch, on FB and even when Bongani Masina called me. All he could say was "I will liaise with my colleagues". I don't want to hear that. I want to hear good news that someone at FNB is actually doing their job. All I ask is that that amount of money be frozen in that account so the "owner / business" does not access the money. Unfortunately I am given the same sermon. I would have to wait for Payment Reversal dept. to get back to me. In the meantime, I stress over losing such a huge amount of money. If FNB and other banks can stop your card immediately, why not do the same for monies EFT'd or deposited into incorrect accounts. For all your forward-thinking and great ideas, you truly suck when it comes to customer service FNB. I have no idea what to do further. I have read other reviews regarding this topic and I have tears in my eyes as I type this review. I can now see why your ratings on Hello Peter is so bad. I pray to God that the amount is miraculously reversed.
1 reply
56 months ago
PATHETIC SERVICE
I had booked a Kulula flight in 2019 to be used in April 2020. Unfortunately, due to COVID and the lockdown, I was unable to. Kulula had granted me an extension of the ticket to November 2021 as long as I was prepared to pay the difference, which was ok with me. However, over the last two and a half weeks I have tried liaising with a consultant via FB messenger, tried calling the call centre (where there is absolutely no response and you are left hanging for up to an hour), and liaised via email with Inno Sanxala as well as Vumelani Koza ([email protected]) and to date, still had no joy in amending the flights. These consultants assist only up to a point and then suddenly disappear and simply do not respond. Needless to say, my frustration and irritation levels are sky rocketing as it was not for lack of trying that I cannot seem to get this simple task done. Bottom line is that I need for the flights to be amended but I cannot seem to get anyone competent enough to assist. In the meantime, the prices of the flights have risen from R1200 to approximately R1700 and everyday means I have to fork out more for a flight that is continuously increasing. I am now at my wits end and I have to add, totally disgusted with the service from Kulula.com. At a time when you should be assisting customers, you are literally throwing them to other airlines. I cannot even get a refund, for if I could, I would book via SAFAIR at a much cheaper rate. Think twice before booking with Kulula. They do not appreciate their customers!!!!
0 replies
75 months ago
Excellent Service - Durban Branch
#SupportLocal These guys are amazing. I have used them twice already and they are friendly, helpful and their work is spot-on. From the emails to the actual job on hand, I would highly recommend them for minor scratch and dents. The best part is that they are mobile and so efficient and you don't have to be without a car for even a day.
0 replies
77 months ago
FNB ATMs ALWAYS OFFLINE
FNB seems to be at the fore-front of banking, however, it would be nice if their ATM's were the same. On more than 3 occasions I have tried to use the ATM at the Greyville Branch (on Stamford Hill Road) in Durban to do deposits between 07:30-08:00 and this is the time that FNB decides that 3 of the ATM's need to go offline for "maintenance" purposes. Thus only one ATM works and the queue is a mile long. Surely "maintenance" can be done during the hours that the ATM's are NOT frequently used. It's most frustrating to go there only to find that most of the ATMs are offline. And yes I can use other FNB ATMs but this is most convenient and surely banking should be about convenience.
1 reply
79 months ago
Great Service
Thank you to Lerato Choma for assisting me with great service. Even though the land line connection was really bad and eventually we disconnected, she called me back on my cell and assisted me every step of the way. Keep up the good service!!!
1 reply
79 months ago
Great Service
A big thank you to Ivy Mathenjwa for putting up with ALL of my questions and giving me sound advice. Keep up the great service!!!
0 replies
90 months ago
FNB has really lost the plot!!!
Had the worst call centre experience. FNB is so busy recruiting new clients, they tend to forget about their existing clients. DON'T be fooled and change to FNB. The call centre incompetence knows no bounds. When they can't assist you, without warning, they are transferring you back to the options menu, which by the way is such a long and drawn out menu. Really FNB!!! Is that the best you can do??? When you finally get someone on the line, their unhelpfulness and incompetence is enough to make you want to put a gun to your head. To make matters worse, when you ask to speak to a manager, you are put on hold indefinitely. All I wanted to know was the cost of a bank guaranteed cheque. The branch tells me to contact the call centre and the call centre tells me to contact the bank. So I'm supposed to leave my job, go sit at the branch for God knows how long, just to have one question answered. How can you help me FNB? How about you actually consider the existing clients for once and get people that can actually assist, instead of incompetent fools as call centre agents.
4 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
1 (7.6923076923076925%)
3 Star
0 (0%)
2 Star
4 (30.76923076923077%)
1 Star
5 (38.46153846153846%)