

PSG Insure
Based on recent customer reviews, PSG Insure receives sharply divided feedback, with a recurring theme of frustration around claims handling, slow refunds, and poor follow-through from brokers. Customers consistently mention unauthorised debit orders, disputed cancellations, and lengthy delays on motor, household, and medical aid claims. Communication breakdowns and accountability gaps between PSG and underwriters such as Santam, Hollard, and OMI are frequently raised. On the positive side, longstanding clients praise specific brokers and teams for friendly, efficient service, prompt roadside assistance, and going the extra mile during policy reviews.
Replied to 88% of negative reviews
Reply time on negative reviews: 9h 51m
TrustIndex
3.4
Ranking
#89
in Insurance
Reply Time
14h 60m
NPS Score
-40
Recommended: Unlikely
Replied to 88% of negative reviews
Reply time on negative reviews: 9h 51m
Based on recent customer reviews, PSG Insure receives sharply divided feedback, with a recurring theme of frustration around claims handling, slow refunds, and poor follow-through from brokers. Customers consistently mention unauthorised debit orders, disputed cancellations, and lengthy delays on motor, household, and medical aid claims. Communication breakdowns and accountability gaps between PSG and underwriters such as Santam, Hollard, and OMI are frequently raised. On the positive side, longstanding clients praise specific brokers and teams for friendly, efficient service, prompt roadside assistance, and going the extra mile during policy reviews.
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PSG Insure has a TrustIndex of 3.4 out of 10 on Hellopeter, based on 31 reviews in the last 12 months. They reply to 88% of negative reviews, typically within 9 hours 51 min. Hellopeter has tracked PSG Insure across 340 total reviews. How is the TrustIndex calculated? →
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