PSG's bad choice of service providers

At the end of November 2025, we claimed a leaking and non-working dishwasher. PSG Insure sent out BATTS APPLIANCE AND REPAIRS (their choice of service provider, not ours) to have a look at the dishwasher. They removed the dishwasher, but decided to move our fridge because they believed there was no space to push the dishwasher through. The dishwasher is 600mm wide, and the space between the wall and the fridge is 650mm. In the process of moving the fridge, BATTS dropped the water filter, which broke and flooded our kitchen, scullery, and part of our dining room, resulting in water damage to our kitchen island. PSG does not want to cover the repairs as I do not have building insurance with them. We are with OOBA. I believe that we do not need to claim against our building insurance, as we did not cause the damage. The repairs should be covered by BATTS as it was their negligence. They were arrogant enough to tie up the water supply and leave. We had to replace the water filter. BATTS did some repairs (which were not broken) and brought the dishwasher back. It was still not working. It was sent back, and we waited a month for it to be repaired. When we received the dishwasher back, one of the side panels was skew and the front door of the dishwasher could not close properly (also fitted skew). It is now less than 6 months later, and the dishwasher has the same problem. It does not want to drain water or even wash. Our kitchen island is also not repaired. I have emailed Andile Jali and Grant Cooper on the 10th May 2026, with zero response.

I want the dishwasher and the kitchen island repaired as it was before.