Service by PSG

This is my 2nd letter which I am posting on hello peter. My first letter I posted last week, the 7th, in which I already explained what I am going to explain now again, for a 2nd time. The reason why I am posting this letter for a 2nd time, I just want to show you the service that I get from PSG, regarding the cancellation of a contract, and my money. I will explain.1) I did have a policy with PSG which covered my motorcycle.2) On 25/02/2026 I cancelled this policy. I will attach the email which I sent to Anna, an employee of PSG. On 25/02/2026 I sent an email to you, Anna, and explained to you that I don't WANT to cancel my 2 policies with PSG, byt that it was out of NEED that I had to cancel my 2 policies with PSG. I attached a copy of this email below. gerda Venter <***>Wed, Feb 25, 9:09 AM to Anna Good morning Anna hope that you are well. SUBJECT: PSGHD***AEO2G (this is the policy which I had for my motorcycle which I cancelled) PSGPSA***AE4Q61) NO. My answer is NO to the new Santam policy. I do not accept this policy, and I am not going to sign it.2) I hereby cancel BOTH my 2 PSG policies now, of which the detailed numbers are above. I will explain.3) I don't WANT to cancel the policies, but I HAVE to. The reason is "the cost of living". Currently you are debiting my account with 2 amounts, which are R1722.58, and R482.51, which gives you a total of R2205.09. I got a quote from Virseker. The total amount that they quote me is R1573.85. This is R631.26 cheaper than the amount that you claim from me. I gave Virseker the exact same items which I gave you to insure. I know that your Santam is about R300.00 cheaper, but still I will be paying less. WHY must I look at my own personal financial status? Because financially I am becoming poorer. My medical aid just increased by 9.8%. My levies went up by 8%. The average increase is 5.5%. My pension increased by 2.9%.I must manage my personal finances, in such a manner that I can still try and afford things. This is the reason why I am cancelling my 2 PSG policies with you. I hope that you understand my situation. Regards Etienne Venter 3) On 25/02/2026 you, Anna sent me an email, which I quote below, in which Anna, the PSG employees acknowledged my request.Anna Mazomba <***>Feb 25, 2026, 9:37 AMto Louisa, me Good Morning Gerda Trust you are well. We are sad to see that you want to cancel even if our Santam premium is cheaper, however we do understand your reasons. Please confirm from when should the policy cancel? From 1 March? 4) On 26/02/2026, because I had not yet responded to your email, you sent me a 2nd email also on the 25th of February, asking me to confirm WHEN should the policy, which is supposed to POLICIES, be cancelled.elled 2 policies, be cancelled. I assumed that, because I already gave you notice of cancellation of both policies on the 25th of the month, that it was not necessary for me to specifically confirm 1 March. Be that as it may. 5) On 26/02/2026, you, Anna, sent me another email which I will quote below. Anna Mazomba <***>Feb 26, 2026, 9:24 AMto me Good Morning Gerda (again this email is addressed to my wife Gerda, who actually has got nothing to do with any of these policies) Trust you are well. I need you to please respond to the below mail, reason being that the debit orders are already submitted to the bank for March therefore the debit will still go off, unless you stop it before OR reverse it after it goes off OR wait for it to go off then we request refund which will only be paid back to you after the 10th of March. This is if you need the policy to cancel 1st March 6) On 01/03/2026 I rep**** to you, Anna. Here is my email which I sent to you.gerda Venter <***>Mar 1, 2026, 9:57 PMto Anna Yes, please cancel. (Here I confirmed the DATE on which my policy must be cancelled). 7) On 02/03026 Viseker debited my account, in the amount of R1578.18, which meant that I was insured. 8) Still on 02/03/2026, PSG debited my account with R482.51, although I already cancelled this policy. For me, this was OK, because I cancelled my policy late, and you said that I will get a refund from the 10th of March. 9) On 01/04/2026, PSG AGAIN debited my account for a SECOND TIME the amount of R482.51, for a policy which I already cancelled 5-6 weeks ago, which cancellation was confirmed by PSG, but did not implement it.10) On Monday 04/04/2026, PSG AGAIN, FOR A THIRD TIME, DEDUCTED FROM MY ACCOUNT THE AMOUNT R482.51, for a policy which I already cancelled about 11 weeks before, but it seems to me as if this cancelled policy is still ALIVE with PSG. Luckily for me, there were insufficient funds in my account, so the bank refused to give PSG this money, but still the bank charges me R10.00 for this. But now who is responsible to pay this R10.00?The reason why I am posting this email again, is on the advice of the person from the bank who suggested that I must post this on hello peter. I suppose that I am going to receive a 2nd letter of apology from NOBODY at PSG, who again is going to compile 2nd investigation. I just cannot attach any credibility to this reply from PSG.COMPLIMENT. I just want to compliment Anna Mazomba, an employee of PSG. I got to know her about 4 years ago, when we communicated via emails. For me, she was, or is, a STAR. COMPLIMENT to HELLO PETER. Thank you so much for creating this platform. I really appreciate it. Regards Etienne