LW
Leone W
Active since Apr 2020
11
Reviews
0
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Reviews
11 reviews2 months ago
7 Months Without Cover Due to Discovery’s Delays — Now Penalised With Waiting Period
Discovery Health has left me without proper medical cover for 7 months due to their own administrative failures. I app**** for medical aid in September 2025 when I started a new job. After settling an outstanding balance at the end of November, I reapp**** and submitted ALL required medical information. From December to March, Discovery repeatedly requested the same medical history I had already provided. Only after months of back-and-forth did they realise the delay was caused by their own internal errors. As a result, my membership was only activated on 1 April 2026 — a full 4 months later due to no fault of my own. Despite this, Discovery has now placed me on an additional 3-month waiting period. This means I have effectively been without proper medical cover for 7 months, while paying the price for their inefficiency. To make matters worse, I have no option to move providers as Discovery is my employer’s chosen medical aid. This is unacceptable. A company of this scale should not be allowed to delay onboarding for months and then still enforce waiting periods as if the delay was the member’s fault. I expect immediate intervention, accountability, and a fair resolution — including the waiver or adjustment of my waiting period. If not resolved urgently, I will escalate this matter further.
1 reply
3 months ago
Damage Caused During Outdoor Service – No Assistance from SweepSouth
I have used SweepSouth’s indoor cleaning services many times in the past, and one of the reasons I felt comfortable booking through them was because they advertise insurance cover for damage to property caused during a booking. Because of this, I trusted the platform and assumed the same level of protection would apply across their services. Today I used SweepSouth’s outdoor services for the first time and booked a gardener. During the job, the gardener unfortunately shattered my glass sliding door while mowing the lawn. When I contacted SweepSouth to report the damage, I was surprised to learn that they refused to assist with the cost, stating that their insurance cover only applies to indoor cleaning services and not outdoor or other services. This limitation was not disclosed or clearly communicated during the booking process, which is extremely misleading. As a customer who has used their platform multiple times, I reasonably expected the same protections to apply across their services. Accidents happen and I understand that, but the lack of transparency and refusal to assist after damage occurred is very disappointing. If SweepSouth offers different levels of protection depending on the service, this should be clearly communicated upfront so customers can make an informed decision before booking. Based on this experience, I would caution others to carefully check what is actually covered before using SweepSouth’s services, as the protections many customers assume are in place may not apply.
1 reply
20 months ago
Quick to take Money.
I haven't had an issue with my insurance. However their billing department and customer care line has mean non-existent. I would recommend Discovery Insure in a heartbeat. Just ensure that you never ever have to deal with the billing department EVER! During January February and March I accidentally double paid my insurance premiums. Ever since I have been struggling to get a refund for those payments. The enquiry, proof of payments and request has been escalated several times over the last couple of months to no avail. The level of communication and assistance is absolutely ridiculous and frustrating to say the least!
1 reply
20 months ago
Shame on you. Less benefits. More Profits.
Even though I thought that I had no issues with my medical aid in the past. I have come to realise in the last couple of months that was only because I wasn't the one working with them directly - the doctors were. I now realize why certain doctors simply refuse to work with medical aids and we are required to pay upfront only to claim back afterwards. WHAT AN EYE OPENER! Not only have we all been complaining about how expensive certain medical aids have become and how they just simply do not cover certain necessities. I have come to realise these last couple of months fighting for a claim - which by the way was for a PMB (prescribed minimum benefit), look those up if you do not know what those are. It is certain minimum ICD-10 medical codes that we as South Africans have a legal right to as a bare minimum, it doesn't matter on which medical plan you are or aren't. These includes medical access to procedures like for example a pap smear at least once every 2-3 years, or certain chronic medication, or 15 outpatient psychiatric consultations or 21 inpatient days per year, etc. However medical aids do not advertise or tell you about these because they end up losing out on profits and even worse life insurance agencies tend to force you to disclose your chronic medications and use this against you to cap your life insurance policies in any way they can because in most cases like with Discovery they are both your medical aid provider as well as your insurance agency. Back to my claim, I submitted a claim in January 2023. I have since cancelled my membership with Discovery. They still haven't paid my claim eventhough the claim was approved and I have the approval form, various emails, hours of phone calls and wasted energy to back it up. Absolutely nothing has happened since it was approved. Every time I receive a correspondence email stating it has been escalated to some or other department and I will get feedback within 3-5 working days. YEAH RIGHT! At this rate my grandkids might be able to buy a piece of bubble-gum with the claim someday! Seriously Discovery is more worried about increasing their membership fees every year by 10% while everything else rises with only 6%, meanwhile they continue to remove ICD-10 and Z codes from their list, decreasing our benefits, so we are paying more for less. How do you explain this Discovery? How do you justify these increases? Shame on you.
2 replies
26 months ago
Facebook's Non Existent Customer Support
I have a Facebook business account. My business operates mainly online and mainly on my Facebook page. However a couple of weeks ago I got locked out of my account. I tried following the steps to recover my account which has failed. At some point my account then completely disappeared. I have emailed Facebook security, support and general enquiries, to no avail. I am not getting any response or assistance. As a result my business is folding and I am without an income - even after they validated my ID. Facebook's account recovery process is the worst process put in place I've ever seen. In order to recover your account you need to be able to log in. What kind of backwards BS is that? I honestly do not know how we live in 2024 and there is no way to contact an actual living human being at Facebook to resolve matters like this. I live in South Africa I cannot dial an overseas number and be put on hold for 30 minutes, it is unaffordable. Where is a live chat option? Or a call me back option? How is Facebook so unprepared for customer support?
0 replies
40 months ago
Avis and FNB stealing deposits
Has anyone rented a car recently ? We all know the drill. Rent a car. Pay a deposit. Get refunded the deposit upon returning the car. Right? WRONG!!! FNB and A is had taken it upon themselves to establish a completely different agreement behind the scenes. You still pay the deposit at Avis. Seeing the money leave your account, no longer available funds to spend. However when you return the car, Avis simply shrug their shoulders and say, your bank will refund you within 30 days. I waited and waited and waited. Eventually the patient person I am. I called Avis with no answer of course. I resorted to emails which didn’t help my case all that much. I got the same answers. FNB will release your money within 30 days. The money was simply in a hold. So I waited some more…patiently. After the 30 days and some went by, I contacted FNB on their secure chat. First of all it took them 90 minutes to assist, and then another 25 minutes just to reply after their first response. Before the matter was resolved, the chat was ended from their side and I had to start the whole process over again. So it turns out m, when you pay the deposit even though the money is out of your account the bank/Avis does not create a physical transaction on your statement for this transaction. NO TRANSACTION, NO NEED FOR A REFUND. They simply say your limit was decreased and has since been increased again. So nowadays it’s okay for car agency’s and banks to steal out money, erasing the transactions to prove it! SEE THE SCREENSHOTS
1 reply
40 months ago
Avis & FNB stealing deposits
Has anyone rented a car recently ? We all know the drill. Rent a car. Pay a deposit. Get refunded the deposit upon returning the car. Right? WRONG!!! FNB and A is had taken it upon themselves to establish a completely different agreement behind the scenes. You still pay the deposit at Avis. Seeing the money leave your account, no longer available funds to spend. However when you return the car, Avis simply shrug their shoulders and say, your bank will refund you within 30 days. I waited and waited and waited. Eventually the patient person I am. I called Avis with no answer of course. I resorted to emails which didn’t help my case all that much. I got the same answers. FNB will release your money within 30 days. The money was simply in a hold. So I waited some more…patiently. After the 30 days and some went by, I contacted FNB on their secure chat. First of all it took them 90 minutes to assist, and then another 25 minutes just to reply after their first response. Before the matter was resolved, the chat was ended from their side and I had to start the whole process over again. So it turns out m, when you pay the deposit even though the money is out of your account the bank/Avis does not create a physical transaction on your statement for this transaction. NO TRANSACTION, NO NEED FOR A REFUND. They simply say your limit was decreased and has since been increased again. So nowadays it’s okay for car agency’s and banks to steal out money, erasing the transactions to prove it! SEE THE SCREENSHOTS
1 reply
53 months ago
Vox Telecom - No services provided (internet & customer)
I had Vox Fibre installed at my premises February 2021. However, Vox was unable to provide me with internet access for nearly 6 months into the contract. My connection disconnected multiple times a day, every day. I work from home and work with large data set extractions and every time my connection was lost I had to rerun my programs, costing me and my employer a lot of money as well as costing me time to redo work over and over. However most days I simply had "no internet access", not allowing me to work at all. This caused a lot of issues at work, causing me to miss important emails or meetings. So I was forced to buy additional data on my mobile phone in order to connect every time Vox dropped the ball. Over these 6 months this additional data cost me nearly R5k on top of my Vox monthly premiums. Thereafter Vox finally sent out a technician to assess and who claimed the router installed was faulty and replaced it. However, the connection was only "stable" in the one side of the Townhouse (not a big place). We couldn't even connect our laptops in the front of the house which was about 5 meters from the router. After another two months of struggling, I was charged another R1.8k for labour costs for another technician to move the router to another location in the house to increase the signal and the connectivity. At the end of 2021 I moved to another premises and informed Vox that they will have to move my Fibre. I was told to cancel my existing contract and order a new one for the new address, not informing me that this will result in R1.8k of cancellation penalty fees because I had only been with them 11 months and not 12. Also not disclosing the new installation fees on top of that or that the new Fibre will then again in essence be a new contract for another 12 months. Had they told me I could've waited one more month to cancel, which wouldn't have resulted in cancellation fees. It is now the end of January and Vox has failed to collect their router and failed to install the new line ordered because after multiple emails and calls they cannot seem to find my address and claims that I didn't send the full address. This apparently results in another month's premium charges for January 2022 even though I cancelled my contract as of the end of December 2021. So I was expected to pay for no services rendered in breach of the Consumer Protection Act, as well as my contract with Vox Telecom, which states that they will provide the service I am paying for, for 6 months, extra labour costs of R1.8k for their mistake in placing the router in a **** spot in the first place, pay for extra data and now pay for cancelling with an extra month's charge - AGAIN WITHOUT BEING PROVIDED THE SERVICE FOR THAT MONTH. I have asked to speak to a manager to resolve this, no such person exists. I guess Vox roams the earth without managers. ABSOLUTELY DISGUSTING!
2 replies
70 months ago
Do not insure with Cellsure, they ensure no insurance and no service.
I have put in a claim at cellsure during July. It has since been approved on the 16th of July, however ever since there has been no assistance or communication. I have sent various emails, made many calls and visited a Vodacom shop on several occasions. During my last visit to a Vodacom shop I was advised that the only person who could help me was not in. After demanding service and several calls from within the store finally after 50 days of struggling and my claim validation period about to expire I finally found out that my claim has not been paid to iStore because they do not have the banking details. On that same day I walked back to the iStore where I have been just before going to the Vodacom store and got the banking details which I then sent through to the Cellsure claims department via email. I have since called again and sent more emails without any respond. The 60 days for my claim has since expired and I am still without a phone. My experience with Cellsure and Vodacom has been outright horrible and despicable. They are looking for any reason not to pay the claim even after it was approved.
0 replies
74 months ago
TELKOM = FRAUD
I have cancelled my contract with Telkom SEVERAL Times. the only time the confirmed cancelation was on the 3rd of October 2019. Since then I have been billed and debited every month (total of 7 months - which is roughly R 4 326 in total) illegally. As per my original contract the contract should've terminated at the end of May 2020 in any event. I have made sure to cancel the contract ahead of them renewing the contract automatically - which is also illegal by the way. I have emailed, called, and submitted cancellations requests on their website several times. Now according to the website I do not have an account with Telkom, however they still continue to invoice and debit me. I just received my invoice for June 2020. When I call them they simply mute me and then hang up. When I email - no response. According to their "system" I have never requested a cancellation, submitted a query or submitted a complaint. My next steps will be legal steps.
0 replies
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