F
Unclaimed Business
F
Unclaimed Business
31 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Facebook is drawing significant frustration from South African users, with a recurring theme being accounts suspended or disabled without clear explanation and no meaningful path to appeal. Customers consistently mention difficulty reaching a human support agent, with automated bots and AI-driven decisions leaving complex issues unresolved. Many reviewers raise concerns about hacked accounts, identity impersonation, and fraudulent Marketplace listings that go unaddressed despite repeated reports. Unauthorised charges linked to boosted posts and ad spend also surface, alongside worry that vulnerable users are left disconnected from family.
Performance(last 12 months):
Trustindex Rating
1.9TrustIndex
1.9
Review Distribution
1.3|31 Reviews
Jul '25 - Jun '26
Recent reviews (31)
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Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
6 May 2026, 13:12
Facebook automatic bots just permanently disable accounts with out a human being involved
this morning my Facebook app said my account had been temporarily suspended and I needed to appeal this, so I followed the supp**** link and appealed the process. I thought someone would then contact me in order to explain to me why my account had been suspended and give me the chance to correct whatever it was that I had done wrong. An few hours later I got an email explaining that my my appeal was unsuccessful and my account would now be permanently disabled, and there was nothing more I could do. I still have no clue what I had done on my account that lead to this. They gave me a link to the community guidelines, but nothing more than that, not even a screenshot of what my violation was. They gave me no chance to defend myself or even understand what was going on. I haven't made a post to Facebook in months and basically used my Facebook to monitor creators and track what my family members posted about their lives. I can't understand how an organization the size of Meta cannot reach out and explain to people what is happening before their automatic bots just shut down accounts. I would think the 180 days to appeal was also to give Facebook the time and resources to at least have a human take a rudimentary look at the case and at least level a human opinion on the matter. I have now lost over a decade old Facebook account and personally don't think I'll even create a new account.
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Anonymous
1 reviews | Active since Jan 2020
6 May 2026, 13:12
Facebook automatic bots just permanently disable accounts with out a human being involved
this morning my Facebook app said my account had been temporarily suspended and I needed to appeal this, so I followed the supp**** link and appealed the process. I thought someone would then contact me in order to explain to me why my account had been suspended and give me the chance to correct whatever it was that I had done wrong. An few hours later I got an email explaining that my my appeal was unsuccessful and my account would now be permanently disabled, and there was nothing more I could do. I still have no clue what I had done on my account that lead to this. They gave me a link to the community guidelines, but nothing more than that, not even a screenshot of what my violation was. They gave me no chance to defend myself or even understand what was going on. I haven't made a post to Facebook in months and basically used my Facebook to monitor creators and track what my family members posted about their lives. I can't understand how an organization the size of Meta cannot reach out and explain to people what is happening before their automatic bots just shut down accounts. I would think the 180 days to appeal was also to give Facebook the time and resources to at least have a human take a rudimentary look at the case and at least level a human opinion on the matter. I have now lost over a decade old Facebook account and personally don't think I'll even create a new account.
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Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 15:22
Facebook blocking an elderly ladies account!
I just want to make a complaint on behalf of an elderly lady (81 years of age) who I was assisting with her computer. She went into hospital for 2 weeks to have surgery on her knee, and on her return, her Facebook account had been blocked. No explanation as to why her account had been blocked, and when she attempted to recover the account she was informed that the time period to dispute had lapsed and so there is no way to recover her account, it is permanently blocked! I have attempted to reach out to Facebook, however it is impossible to speak with a human, and so I have no way of helping her. She is now disconnected from all her friends & family. @ Facebook, I understand that big business needs to make use of AI systems to help with the influx of support queries, however you need to have an option for human interaction for more complex issues. Please kindly reach out so that we can help this poor old lady reconnect with her friends & family.
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Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 15:22
Facebook blocking an elderly ladies account!
I just want to make a complaint on behalf of an elderly lady (81 years of age) who I was assisting with her computer. She went into hospital for 2 weeks to have surgery on her knee, and on her return, her Facebook account had been blocked. No explanation as to why her account had been blocked, and when she attempted to recover the account she was informed that the time period to dispute had lapsed and so there is no way to recover her account, it is permanently blocked! I have attempted to reach out to Facebook, however it is impossible to speak with a human, and so I have no way of helping her. She is now disconnected from all her friends & family. @ Facebook, I understand that big business needs to make use of AI systems to help with the influx of support queries, however you need to have an option for human interaction for more complex issues. Please kindly reach out so that we can help this poor old lady reconnect with her friends & family.
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Anonymous
1 reviews | Active since Jan 2020
6 Apr 2026, 09:39
Facebook is terrible
Facebook has now suspended my account 3 times without any clear reason. I have to keep creating a new account. I am unable to get support from them or to retrieve my account. I've been trying to run plain ads but am unable to do anything on facebook. They have not given me an opportunity to appeal.
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Anonymous
1 reviews | Active since Jan 2020
6 Apr 2026, 09:39
Facebook is terrible
Facebook has now suspended my account 3 times without any clear reason. I have to keep creating a new account. I am unable to get support from them or to retrieve my account. I've been trying to run plain ads but am unable to do anything on facebook. They have not given me an opportunity to appeal.
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Anonymous
1 reviews | Active since Jan 2020
29 Mar 2026, 00:53
My account is suspended for no reason
To the Facebook Support Team, I am writing to urgently appeal the suspension of my account, Mawa Zā (Wethu Brighton Mathebula), which I strongly believe was done in error. I am extremely frustrated and disappointed that my account has been disabled without a clear reason. I have not knowingly violated any of Facebook’s Community Standards, and this situation is unfair and deeply stressful for me. At the same time, I sincerely ask for your understanding and help. This account is very important to my daily life—I rely on it to communicate with friends, family, and important contacts. Losing access has affected me in a serious way, and I respectfully beg you to please review my case carefully. If there is anything wrong, please clearly inform me so I can fix it immediately. I am willing to cooperate fully and follow all rules. Please, I urgently request that you restore my account as soon as possible. I truly need your help. Thank you for your time and consideration. Sincerely, Wethu Brighton Mathebula Email: [email protected] Phone: 079 759 1253
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Anonymous
1 reviews | Active since Jan 2020
29 Mar 2026, 00:53
My account is suspended for no reason
To the Facebook Support Team, I am writing to urgently appeal the suspension of my account, Mawa Zā (Wethu Brighton Mathebula), which I strongly believe was done in error. I am extremely frustrated and disappointed that my account has been disabled without a clear reason. I have not knowingly violated any of Facebook’s Community Standards, and this situation is unfair and deeply stressful for me. At the same time, I sincerely ask for your understanding and help. This account is very important to my daily life—I rely on it to communicate with friends, family, and important contacts. Losing access has affected me in a serious way, and I respectfully beg you to please review my case carefully. If there is anything wrong, please clearly inform me so I can fix it immediately. I am willing to cooperate fully and follow all rules. Please, I urgently request that you restore my account as soon as possible. I truly need your help. Thank you for your time and consideration. Sincerely, Wethu Brighton Mathebula Email: [email protected] Phone: 079 759 1253
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Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 13:12
Facdboo not protecting us.
J likd to award about facebook app ******* and for nog doing nothing at all to protect all users of the app. Peopld oug there they find how sasy is to use the app to **** other pdopld,users of the app. But someusers of the app they are guilty as well,they want to buy a item very cheap and they pay deposit to not loose the BARGAKN DEAL AND KNCREASING AND PROMOTING THDE NCREASE OF ****MERS.. BUT THE APP SEEMS LIKE ATD NKT INTEREST ST SLL REMOVING ZND BLOCKING THIS ZUCH UDERS TO PROTECT HONEST USERS CERTAIN PKST I BEEN REPODTING AS A **** zND THey never been removed at all
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Anonymous
1 reviews | Active since Jan 2020
10 Mar 2026, 13:12
Facdboo not protecting us.
J likd to award about facebook app ******* and for nog doing nothing at all to protect all users of the app. Peopld oug there they find how sasy is to use the app to **** other pdopld,users of the app. But someusers of the app they are guilty as well,they want to buy a item very cheap and they pay deposit to not loose the BARGAKN DEAL AND KNCREASING AND PROMOTING THDE NCREASE OF ****MERS.. BUT THE APP SEEMS LIKE ATD NKT INTEREST ST SLL REMOVING ZND BLOCKING THIS ZUCH UDERS TO PROTECT HONEST USERS CERTAIN PKST I BEEN REPODTING AS A **** zND THey never been removed at all
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