Douglas D's Profile | Hellopeter

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Douglas D

Active since Aug 2017

3

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0

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3 reviews

3 months ago

Facebook automatic bots just permanently disable accounts with out a human being involved

this morning my Facebook app said my account had been temporarily suspended and I needed to appeal this, so I followed the supp**** link and appealed the process. I thought someone would then contact me in order to explain to me why my account had been suspended and give me the chance to correct whatever it was that I had done wrong. An few hours later I got an email explaining that my my appeal was unsuccessful and my account would now be permanently disabled, and there was nothing more I could do. I still have no clue what I had done on my account that lead to this. They gave me a link to the community guidelines, but nothing more than that, not even a screenshot of what my violation was. They gave me no chance to defend myself or even understand what was going on. I haven't made a post to Facebook in months and basically used my Facebook to monitor creators and track what my family members posted about their lives. I can't understand how an organization the size of Meta cannot reach out and explain to people what is happening before their automatic bots just shut down accounts. I would think the 180 days to appeal was also to give Facebook the time and resources to at least have a human take a rudimentary look at the case and at least level a human opinion on the matter. I have now lost over a decade old Facebook account and personally don't think I'll even create a new account.

0 replies

63 months ago

Rain 5G customer support

On Thursday, 27 May 2021, my Rain internet service was interrupted. I first attempted to chat with them through Facebook messenger. When they responded I explained to them that the modem was connected to the network but their was no internet. Even knowing that this wasn't a signal issue they preceded in sending me the steps to optimize the network signal. This happened several times. After a week of back and forth they finally dispatched a technician, you also noted that this was not a signal issue, and he spoke with their back-end tech and they said it had something to do with the PCS CDMA, or something like that, and they said they would look into it. Now after two days, they haven't done anything or given any feedback on the matter. I would think that they would at least try something like a new sim card, or different device. I have nothing but raving reviews with my experience using Rain's 5G offering, but there customer support is awful.

1 reply

109 months ago

Jay Ngcobo Customer Service

Jay gave me great service in my application for insurance from Outsurance. Would recommend him to any one

1 reply

Review Distribution

5 Star

1 (33.3%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

2 (66.7%)

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