SM
Stuart M
Active since Feb 2014
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
Facebook blocking an elderly ladies account!
I just want to make a complaint on behalf of an elderly lady (81 years of age) who I was assisting with her computer. She went into hospital for 2 weeks to have surgery on her knee, and on her return, her Facebook account had been blocked. No explanation as to why her account had been blocked, and when she attempted to recover the account she was informed that the time period to dispute had lapsed and so there is no way to recover her account, it is permanently blocked! I have attempted to reach out to Facebook, however it is impossible to speak with a human, and so I have no way of helping her. She is now disconnected from all her friends & family. @ Facebook, I understand that big business needs to make use of AI systems to help with the influx of support queries, however you need to have an option for human interaction for more complex issues. Please kindly reach out so that we can help this poor old lady reconnect with her friends & family.
0 replies
23 months ago
Poor communication
Received a message saying customer unavailable when they attempted delivery today but we are 3 in the house all day and no-one knocked on the door so the driver that marked undeliverable is talking ******* or was at the wrong address?! Customer Support on Aramex Website is a joke, did the Whatsapp Live Chat thing, spoke to a robot that said it would have a human consultant contact me, this never happened. Fuming because there is no way to speak to a human being regarding a failed delivery of an important package.
0 replies
26 months ago
Appalling service!!
I ordered a digital copy of Microsoft Office 2019 Professional Plus a week ago, the digital license is supposed to be delivered by email, I have yet to receive my license. I have called multiple times, spoken with multiple consultants, even contacted the 3rd party vendor Digisoft ZA who would provide the license to Makro and they were unable to find my order with the order number provided from Makro. I understand that sometimes the computer system might get things mixed up but what is shocking here is the lack of human feedback, I have not received 1 phone call or email from Makro to suggest that they are even working on the issue and I am tired of the empty promises from the consultants over the phone. If they don't resolve this today I will be cancelling the order & requesting a refund.
3 replies
42 months ago
Poor customer support
I work for an IT company and we resell products such as Office 365, we purchase the package from our supplier, create a new microsoft account and redeem the pre-paid key purchased from our supplier to the newly created account, we then go to our clients and deploy the package on their devices. We have sold hundereds of these and recently I set up office 365 family on a newly created microsoft account as usual and when i went on site to deploy the account wouldn't sign in, i attempted recovery and the automated system didn't like something in my response so i have been locked out of the account with no additional means to recover the account. I called for support several times to different numbers and the response from all representatives was that the system was automated and they could not help. I offered them proof of purchase from our supplier as well as the box with key card that is in my possesion as a means to proof i am not a crook but they said there was no avenue available for me to escalate and send this to anyone which i find extremely poor. By automating everything Microsoft is making it harder for the end user, i can't immagine how many other people this has happened to and i as an employee have been burnt because there is an expensive product we have purchased with intent to sell to our client which is paid for and cannot be used and our only option is to purchase another pack and i have to pay for it from my own pocket. I'm doubtful Microsoft will give 2 hoots about this review because they are a multi-million dollar company but who knows, maybe some humans with good intentions do still survive among them and someone can reach out and help me.
0 replies
46 months ago
Poor After Sales Service
I have called in multiple times and spoken to consultants at Herotel asking about the increased speed pole hosts such as myself were promised and to date i have yet to see the speed increase and no-one has bothered getting back to me on the matter. I have an open ticket and submitted email via their website but no response. I am also not even getting the advertised speed i am paying for (Average speed test is half the speed i am paying for). I rated 2 stars because the service is at least functional but service is very similar to that of Telkom which i was so excited to have ditched, karma is having a laugh now...
0 replies
133 months ago
MTN please stop spamming me!!
Just about every day now I am receiving spam mail from MTN and it's highly annoying. \MTN Money saving Tip! Don't use airtime to surf the web! Recharge with a bank card & buy data bundles! Dial *141*10# ts&cs. Opt Out 30246"In my experience opting out of these things usually gets more spam delivered to your phone because you get added to more spam lists. Here is another: \""Thank you and congratulations! your number has been nominated for the free chance to win R40"
1 reply
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5 Star
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4 Star
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3 Star
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2 Star
2 (33.333333333333336%)
1 Star
4 (66.66666666666667%)