M
Microsoft
Unclaimed Business
M
Microsoft
Unclaimed Business
27 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Microsoft is drawing significant frustration from South African users, with a recurring theme centring on inaccessible support channels and unresolved account issues. Customers consistently mention difficulty reaching a human agent, endless bot loops, and unanswered refund requests for products like Microsoft 365, Xbox Game Pass, and Copilot. Many describe billing disputes, double charges, and locked or hacked accounts that go unresolved despite repeated contact attempts. A persistent concern is the perceived withdrawal of local support, leaving paying subscribers feeling abandoned by a global brand they once trusted.
Performance(last 12 months):
Trustindex Rating
1.9TrustIndex
1.9
Review Distribution
1.2|27 Reviews
Jul '25 - Jun '26
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
16 May 2026, 05:39
*******
Every month you debit my account on the sixteenth. This month I had fees until a debit order went through on a wrong date. I always get 3 messages on my bank account that I have no funds to pay. Can you not just try the debit just once? It is concerning and also costs me lots of money. I also normally do not have money on the sixteenth. Last month I got paid on the twenty eighth so it was tried 3 times before I got paid which made 9 times. Please only try on the sixteenth and not every three to four days.
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Anonymous
1 reviews | Active since Jan 2020
16 May 2026, 05:39
*******
Every month you debit my account on the sixteenth. This month I had fees until a debit order went through on a wrong date. I always get 3 messages on my bank account that I have no funds to pay. Can you not just try the debit just once? It is concerning and also costs me lots of money. I also normally do not have money on the sixteenth. Last month I got paid on the twenty eighth so it was tried 3 times before I got paid which made 9 times. Please only try on the sixteenth and not every three to four days.
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Anonymous
1 reviews | Active since Jan 2020
21 Apr 2026, 14:48
Unresolved Copilot & Microsoft 365 Copilot Failures Despite Multiple Attempts to Seek Support
I am lodging this complaint due to ongoing and unresolved issues with Copilot and Microsoft 365 Copilot, which have now persisted for several days without any meaningful assistance from Microsoft. As a paying subscriber who relies heavily on these tools for academic, professional, and administrative work, I am extremely dissatisfied with the lack of support and the continued malfunctioning of the service. For the past several weeks, Copilot has repeatedly failed across all my devices. It often becomes completely unresponsive without displaying any error message. On Outlook Mobile, Copilot consistently shows the message: “Something has gone wrong, can’t help right now,” even after restarting the app and my device. Microsoft 365 Copilot also frequently stops mid task with the message: “Can’t regenerate now, try later.” When I try again, I am prompted to “submit feedback,” which I have done countless times without any acknowledgement or assistance. Over the past two days, I have tried every possible support channel — including the Microsoft 365 Admin Center, the official support portal, and even telephone contact — but I have not received any help. Instead, I encountered a suspicious “support” chat that requested my credit card details, which raised immediate ***** concerns. I terminated the interaction to protect my information. Despite being a loyal, paying subscriber, I am receiving no support, no resolution, and no communication from Microsoft. I am now questioning the value of continuing to pay for a service that is not functioning and for which support appears inaccessible. I request urgent intervention, a proper investigation, and a clear resolution plan. I also request that Microsoft address the lack of support and consider compensation for the prolonged disruption.
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Anonymous
1 reviews | Active since Jan 2020
21 Apr 2026, 14:48
Unresolved Copilot & Microsoft 365 Copilot Failures Despite Multiple Attempts to Seek Support
I am lodging this complaint due to ongoing and unresolved issues with Copilot and Microsoft 365 Copilot, which have now persisted for several days without any meaningful assistance from Microsoft. As a paying subscriber who relies heavily on these tools for academic, professional, and administrative work, I am extremely dissatisfied with the lack of support and the continued malfunctioning of the service. For the past several weeks, Copilot has repeatedly failed across all my devices. It often becomes completely unresponsive without displaying any error message. On Outlook Mobile, Copilot consistently shows the message: “Something has gone wrong, can’t help right now,” even after restarting the app and my device. Microsoft 365 Copilot also frequently stops mid task with the message: “Can’t regenerate now, try later.” When I try again, I am prompted to “submit feedback,” which I have done countless times without any acknowledgement or assistance. Over the past two days, I have tried every possible support channel — including the Microsoft 365 Admin Center, the official support portal, and even telephone contact — but I have not received any help. Instead, I encountered a suspicious “support” chat that requested my credit card details, which raised immediate ***** concerns. I terminated the interaction to protect my information. Despite being a loyal, paying subscriber, I am receiving no support, no resolution, and no communication from Microsoft. I am now questioning the value of continuing to pay for a service that is not functioning and for which support appears inaccessible. I request urgent intervention, a proper investigation, and a clear resolution plan. I also request that Microsoft address the lack of support and consider compensation for the prolonged disruption.
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Anonymous
1 reviews | Active since Jan 2020
13 Apr 2026, 05:40
When Tech Giants ***** From Individuals
What should simply create order and balance through technology by streamlining administrative flow and productivity has turned into a lengthy nightmare, drawn out over six months. An annual Microsoft 365 Family Subscription purchased through Google Play Store was activated with a simultaneous monthly subscription due to a seeming technical glitch. Both the annual and monthly susbcriptions were billed and debited upfront. Attempts to resolve the double subscription failed through both entities and cancellation through the Microsoft Copilot app was done. This resulted in the annual subscription, which could not be used simultaneously and fails such logic, also dissapearing from my Microsoft account. Having made contact through some of the most frustrating support services channels with both organizations has resulted only in greater frustration as the problem requires explanation and troubleshooting in an endless repetative loop as both Microsoft and Google simply keep referring the matter back to the other. This doesn't follow the logical channel of tech expert to tech expert either and instead the consumer is told to address it with the 3rd party seller or the app developer. In a battle to resolve a technical issue that exists between two global tech companies the consumer is given a never ending run around without either provider ever tackling the root cause of such a glitch, let alone rectifying the subscription for the consumer to continue using their services whilst declining any refund as "it doesn't meet policy requirements". It is clear that to giant tech corporations, we as private consumers are nothing and *****ing our money by failing to address the fundamental problem is a matter of everyday business. If the problem itself wasn't bad enough, good luck to anyone trying to contact either organization's support services. The maze of links and redirectional support topic options make it near impossible to reach a live web chat (texting, no personal interaction like humans) where you get to explain the situation over and over as they play a game of tennis in which you are the ball being hit back and forth. When you think you're making progress, you're mistaken and get lobbed back to the other side only to start explaining right from the beginning. Providing them with refence numbers of all previous engagements certainly doesn't eliminate their need for you to start afresh. Getting to communicate with a supervisor is even harder as they actively steer away from it in such a live web chat and only when repeatedly and eventually aggressively insisting on liaising with a supervisor do they connect you to one, only to explain from the begining all over again. When you request an email address to submit your supporting communications between both organizations for a clear representation of the challenge you face and the inadequate support from either in resolving the matter, you're told no. As it turns out with Microsoft in particular, they are unable to furnish an email address on this live web chat platform for both security and private reasons. Rest assured though, they do't tell you about the same security and privacy concerns when they request your email address and cell phone number in everry engagement on the same platform. So, in conclussion, not only will the tech giants, Google and Microsoft, take money from consumers while failing to provide the product/ service for it. They will further give you an endless run around as neither will accept accountabilty. What they will do, is take your personal details on their own questionable platforms where they wouldn't even share their own in apparent fear of data breaches.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
13 Apr 2026, 05:40
When Tech Giants ***** From Individuals
What should simply create order and balance through technology by streamlining administrative flow and productivity has turned into a lengthy nightmare, drawn out over six months. An annual Microsoft 365 Family Subscription purchased through Google Play Store was activated with a simultaneous monthly subscription due to a seeming technical glitch. Both the annual and monthly susbcriptions were billed and debited upfront. Attempts to resolve the double subscription failed through both entities and cancellation through the Microsoft Copilot app was done. This resulted in the annual subscription, which could not be used simultaneously and fails such logic, also dissapearing from my Microsoft account. Having made contact through some of the most frustrating support services channels with both organizations has resulted only in greater frustration as the problem requires explanation and troubleshooting in an endless repetative loop as both Microsoft and Google simply keep referring the matter back to the other. This doesn't follow the logical channel of tech expert to tech expert either and instead the consumer is told to address it with the 3rd party seller or the app developer. In a battle to resolve a technical issue that exists between two global tech companies the consumer is given a never ending run around without either provider ever tackling the root cause of such a glitch, let alone rectifying the subscription for the consumer to continue using their services whilst declining any refund as "it doesn't meet policy requirements". It is clear that to giant tech corporations, we as private consumers are nothing and *****ing our money by failing to address the fundamental problem is a matter of everyday business. If the problem itself wasn't bad enough, good luck to anyone trying to contact either organization's support services. The maze of links and redirectional support topic options make it near impossible to reach a live web chat (texting, no personal interaction like humans) where you get to explain the situation over and over as they play a game of tennis in which you are the ball being hit back and forth. When you think you're making progress, you're mistaken and get lobbed back to the other side only to start explaining right from the beginning. Providing them with refence numbers of all previous engagements certainly doesn't eliminate their need for you to start afresh. Getting to communicate with a supervisor is even harder as they actively steer away from it in such a live web chat and only when repeatedly and eventually aggressively insisting on liaising with a supervisor do they connect you to one, only to explain from the begining all over again. When you request an email address to submit your supporting communications between both organizations for a clear representation of the challenge you face and the inadequate support from either in resolving the matter, you're told no. As it turns out with Microsoft in particular, they are unable to furnish an email address on this live web chat platform for both security and private reasons. Rest assured though, they do't tell you about the same security and privacy concerns when they request your email address and cell phone number in everry engagement on the same platform. So, in conclussion, not only will the tech giants, Google and Microsoft, take money from consumers while failing to provide the product/ service for it. They will further give you an endless run around as neither will accept accountabilty. What they will do, is take your personal details on their own questionable platforms where they wouldn't even share their own in apparent fear of data breaches.
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Anonymous
1 reviews | Active since Jan 2020
17 Mar 2026, 08:03
Microsoft phones don't work
As a Microsoft partner I shouldn't have to write a one star review but the support in South Africa from Microsoft is aweful. Their whole strategy of removing themselves from local countries and then trying to support those countries is not sustainable. Their phones cannot call our numbers properly so when I bring a problem to Microsoft they revert to bring their own problems back to me. Extremely frustrating on top of working for free for Microsoft. They really have revolutionised modern day slavery and shown a whole new way of providing less than acceptable service on the back of saving money.
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Anonymous
1 reviews | Active since Jan 2020
17 Mar 2026, 08:03
Microsoft phones don't work
As a Microsoft partner I shouldn't have to write a one star review but the support in South Africa from Microsoft is aweful. Their whole strategy of removing themselves from local countries and then trying to support those countries is not sustainable. Their phones cannot call our numbers properly so when I bring a problem to Microsoft they revert to bring their own problems back to me. Extremely frustrating on top of working for free for Microsoft. They really have revolutionised modern day slavery and shown a whole new way of providing less than acceptable service on the back of saving money.
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Anonymous
1 reviews | Active since Jan 2020
27 Feb 2026, 06:20
Microsoft Security and safety of information is nonexistent
My microsoft account was hacked. I reported it to Microsoft. I used the recovery form with all the correct information to recover my account but they didn't even respond. A few days later I saw the account must have been deleted so I created a new account with all the same information as my old one but all data was missing. I've begged for them to recover the information but nothing. Microsoft is an absolute failure and couldn't give a damn about their customers. They have zero interest in customers security or information being used by *****ulent activity. Don't even get me stated on trying to get hold of an agent as clearly no one works at Microsoft in South Africa.
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Anonymous
1 reviews | Active since Jan 2020
27 Feb 2026, 06:20
Microsoft Security and safety of information is nonexistent
My microsoft account was hacked. I reported it to Microsoft. I used the recovery form with all the correct information to recover my account but they didn't even respond. A few days later I saw the account must have been deleted so I created a new account with all the same information as my old one but all data was missing. I've begged for them to recover the information but nothing. Microsoft is an absolute failure and couldn't give a damn about their customers. They have zero interest in customers security or information being used by *****ulent activity. Don't even get me stated on trying to get hold of an agent as clearly no one works at Microsoft in South Africa.
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Anonymous
1 reviews | Active since Jan 2020
10 Jan 2026, 19:13
Microsoft xBox game not redeemable - Zero support with Refunds online Purchase
Microsoft Store – No Support for Refunds on Online Purchases I purchased an Xbox game from the Microsoft Store in good faith, only to discover it does not work on my PC despite being listed as available in my region. I requested a refund within two hours, yet received no response. The online refund system loops endlessly and provides no resolution. The lack of support after payment is deeply disappointing and unacceptable. @Microsoft @Xbox @XboxSupport
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Anonymous
1 reviews | Active since Jan 2020
10 Jan 2026, 19:13
Microsoft xBox game not redeemable - Zero support with Refunds online Purchase
Microsoft Store – No Support for Refunds on Online Purchases I purchased an Xbox game from the Microsoft Store in good faith, only to discover it does not work on my PC despite being listed as available in my region. I requested a refund within two hours, yet received no response. The online refund system loops endlessly and provides no resolution. The lack of support after payment is deeply disappointing and unacceptable. @Microsoft @Xbox @XboxSupport
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